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OTRS SQL Injection and Cross-Site Scripting Vulnerabilities
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Secunia Advisory:
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SA17685
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Release Date:
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2005-11-23
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Last Update:
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2005-12-07
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Popularity:
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6,825 views
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Critical:
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Moderately critical
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Impact:
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Cross Site Scripting
Manipulation of data
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Where:
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From remote
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Solution Status:
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Vendor Patch
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| Software: | OTRS (Open Ticket Request System) 1.x
OTRS (Open Ticket Request System) 2.x
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Subscribe:
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Instant alerts on relevant vulnerabilities 
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| CVE reference: | CVE-2005-3893
CVE-2005-3894
CVE-2005-3895
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Description:
Some vulnerabilities have been reported in OTRS (Open Ticket Request System), which can be exploited by malicious people to conduct SQL injection, script insertion, and cross-site scripting attacks.
1) Input passed to the "User" parameter in the "Login" function is not properly sanitised before being used in a SQL query. This can potentially be exploited to login to the application without valid credentials.
2) Input passed to the "TicketID" and "ArticleID" parameters in the "AgentTicketPlain" function is not properly sanitised before being used in a SQL query. This can be exploited by authenticated users to manipulate SQL queries by injecting arbitrary SQL code.
3) HTML email attachments are not properly sanitised before being displayed. This can be exploited to execute arbitrary script code in a user's browser session in context of an affected website when the queue moderator clicks on the attachment download button.
4) Input passed to the "QueueID" and "Action" parameters in "index.pl" is not properly sanitised before being returned to the user. This can be exploited to execute arbitrary HTML and script code in a user's browser session in context of an affected site.
The vulnerabilities have been reported in all releases of OTRS 2.x prior to 2.0.4, and all releases of OTRS 1.x prior to 1.3.3.
Solution:
Update to the fixed versions.
ftp://ftp.otrs.org/pub/otrs/
OTRS 2.x:
Update to version 2.0.4
OTRS 1.x:
Update to version 1.3.3.
Provided and/or discovered by:
Moritz Naumann IT Consulting & Services
Changelog:
2005-12-07: Added CVE references.
Original Advisory:
Otrs.org:
http://otrs.org/advisory/OSA-2005-01-en/
Moritz Naumann IT Consulting & Services:
http://moritz-naumann.com/adv/0007/otrsmulti/0007.txt
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Please note: The information that this Secunia Advisory is based on comes from a third party unless stated otherwise.
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