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Moderately critical

Kayako SupportSuite Multiple Vulnerabilities

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Release Date:  2008-08-12    Last Update:  2008-08-22    Views:  5,702

Secunia Advisory SA31431

Where:

From remote

Impact:

Cross Site Scripting, Manipulation of data

Solution Status:

Vendor Workaround

CVE Reference(s):

Description


James Bercegay has reported some vulnerabilities in Kayako SupportSuite, which can be exploited by malicious users to conduct SQL injection attacks, and by malicious people to conduct cross-site scripting and script insertion attacks.

1) Input passed to the "sessionid" parameter in visitor/index.php and "filter" in index.php is not properly sanitised before being returned to the user. This can be exploited to execute arbitrary HTML and script code in a user's browser session in context of an affected site.

2) Input passed to the "Full Name" form field when creating an account, opening a ticket, or requesting a chat is not properly sanitised before being stored. This can be exploited to insert arbitrary HTML and script code, which is executed in a user's browser session in context of an affected site when the malicious data is viewed.

3) Input passed to the "customfieldlinkid" parameter in staff/index.php is not properly sanitised before being used in SQL queries. This can be exploited to manipulate SQL queries by injecting arbitrary SQL code.

Successful exploitation of this vulnerability requires valid staff credentials and knowledge of a ticket ID to a ticket that the staff user has access to.

The vulnerabilities are reported in version 3.20.02. Other versions may also be affected.


Solution:
Fixed in version 3.30.00 RC3.

Further details available to Secunia VIM customers

Provided and/or discovered by:
James Bercegay, GulfTech Security Research Team

Original Advisory:
Kayako:
http://forums.kayako.com/f56/3-30-00-release-candigate-3-a-18214/

GulfTech:
http://www.gulftech.org/?node=research&article_id=00123-08092008

Deep Links:
Links available to Secunia VIM customers

Do you have additional information related to this advisory?

Please provide information about patches, mitigating factors, new versions, exploits, faulty patches, links, and other relevant data by posting comments to this Advisory. You can also send this information to vuln@secunia.com

Subject: Kayako SupportSuite Multiple Vulnerabilities

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