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Forum Thread: Cannot sign in to PSI

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grandms1 Cannot sign in to PSI
Member 14th Aug, 2011 03:15
Ranking: 0
Posts: 2
User Since: 14th Aug, 2011
System Score: N/A
Location: US
I have used PSI for several years, but earlier this week I was unable to connect and received the following notice:

"Unable to retrieve user ID from Secunia. Please verify that you are able to connect to and then restart the PSI."

I have done this, was able to connect, but still get the same message when I attempt to use PSI either from tray icon or Start menu.

I have uninstalled and re-installed the latest version to no avail. I even installed version, but got the same results. Purely baffled at this point. I first noticed this earlier in the week after installing the August MS updates. Any connection?

mogs RE: Cannot sign in to PSI
Expert Contributor 14th Aug, 2011 08:11
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Have you checked thro' the following section of the FAQ's fully, for any discrepancies/anomalies ?....:-

Hope it's of some help.....regards,

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grandms1 RE: Cannot sign in to PSI
Member 14th Aug, 2011 20:07
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Posts: 2
User Since: 14th Aug 2011
System Score: N/A
Location: US
I had already read this and checked everything. I finally resorted to doing a complete restoration from complete image on external drive. All is working now except I will need to do the August MS updates again. I will do them one at a time, reboot after each, and see if any of these caused the problem. At least all is well for now.
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joe schmoe RE: Cannot sign in to PSI
Member 15th Aug, 2011 07:13
Score: 38
Posts: 139
User Since: 26th Nov 2008
System Score: 100%
Location: US
Last edited on 15th Aug, 2011 07:15
Hello grandms1,

Smart to have an image backup handy.

Interested to hear which (if any) M$ update may cause the failure you mentioned.

Did have a problem with .NET 2.0 SP2 update (KB2539631) causing a system corruption of vital system files, when a power surge came through when I was in the process of installing this update. System remained running though, but all sorts of weird things started after reboot.

Like you, finally had to restore with an image, to get things back to the way things should be.

Note that this update is specific to this os.

joe schmoe

XP Pro SP3 P4 3.2 HT 2 GB RAM Avast! 9.0.2018 AIS
Win 7 Home Pro SP1 Pentium D 2.8 3 GB RAM Avast 9.0.2018 AIS
Secunia PSI XP Pro 32-bit & Win 7 H Pro 64-bit
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