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Forum Thread: Secunia stuck at Verifying Internet Connection

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pratnala2010 Secunia stuck at Verifying Internet Connection
Member 14th Sep, 2011 09:20
Ranking: 1
Posts: 38
User Since: 13th Nov, 2009
System Score: 89%
Location: IN
Secunia PSI starts up and gets stuck at Verifying Internet Connection. Doesn't go forward. Please help. It doesn't load.

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

This user no longer exists RE: Secunia stuck at Verifying Internet Connection
Member 14th Sep, 2011 09:24
Hi,

Please try to walk through this item of our FAQ: http://secunia.com/products/consumer/psi/faq/#s3

Hope this helps.
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 14th Sep, 2011 16:14
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
on 14th Sep, 2011 09:24, wrote:
Hi,

Please try to walk through this item of our FAQ: http://secunia.com/products/consumer/psi/faq/#s3

Hope this helps.


Well, the issue has been resolved in my PC but still persists in my laptop. I have noticed one thing. In services, only Secunia PSI Agent is present. There is no Secunia Update Agent. Please help.

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 14th Sep, 2011 18:09
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
on 14th Sep, 2011 09:24, wrote:
Hi,

Please try to walk through this item of our FAQ: http://secunia.com/products/consumer/psi/faq/#s3

Hope this helps.

Sir what to do?

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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mogs RE: Secunia stuck at Verifying Internet Connection
Expert Contributor 14th Sep, 2011 20:51
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Hello.
E.Petersen has probably finished for the day.
If you've checked all thro' the FAQ's as above mentioned...you might try reinstalling psi 2.0.0.3003.
Hope this helps........regards,

--
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 15th Sep, 2011 08:25
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
Hi mogs

I have reinstalled PSI too. Doesn't work

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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mogs RE: Secunia stuck at Verifying Internet Connection
Expert Contributor 15th Sep, 2011 22:22
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
I've had a recurrent problem with my own laptop stuck at the first dot of "Verifying" psi lately....at the same time, all my browsers were running very slow...I could only manage to get to a couple of sites after a prolonged wait. Tho' I'm running Vista.
But it hasn't happened again for the last couple of days....tho' I took no corrective action as such; apart from having run CHKDSK earlier on in the manifestation ( it found 9 lost/orphaned/unindexed files )......which seemed to make no immediate difference at the time.
Have you checked that your firewall permissions are allowing Secunia okay ? I have had an instance....in the past....when upgrading psi, that the permission hasn't been carried over for the later version.


--
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Anthony Wells RE: Secunia stuck at Verifying Internet Connection
Expert Contributor 16th Sep, 2011 16:23
Score: 2414
Posts: 3,310
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hello @pratnala2010 ,

Have you resolved your problem ??

Further to Mogs' post , I notice you have different versions of KIS loaded to your machines . KIS has been known to be picky about allowing the PSI's processes through (it's firewall settings) ; they need to be allowed to go out and back in . How do they compare ??

Technically , the SUA is only needed to run the "auto-updates as/when selected , but may be a contributory factor .

What specific differences between your two machines do you see ?? Are your installation and installed settings the same ??

Take care

Anthony

Let us know your progress .

Anthony



--


It always seems impossible until its done.
Nelson Mandela
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 18th Sep, 2011 07:49
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
on 16th Sep, 2011 16:23, Anthony Wells wrote:
Hello @pratnala2010 ,

Have you resolved your problem ??

Further to Mogs' post , I notice you have different versions of KIS loaded to your machines . KIS has been known to be picky about allowing the PSI's processes through (it's firewall settings) ; they need to be allowed to go out and back in . How do they compare ??

Technically , the SUA is only needed to run the "auto-updates as/when selected , but may be a contributory factor .

What specific differences between your two machines do you see ?? Are your installation and installed settings the same ??

Take care

Anthony

Let us know your progress .

Anthony


Hello Anthony,

I have upgraded KIS to 2012 in my PC now and PSI runs absolutely fine. As mentioned in the FAQ, I have added https://*.secunia.com to Trusted Sites in my PC and Laptop. PSI started working after this change in my PC but still refuses to work on my Laptop. Even the Tray Icon in my Laptop just shows a red icon with Secunia PSI Tray Icon as the tool tip and no system score.

Hope this helps

I am missing out on what softwares are updated and am forced to do a manual check. Please help. I have done repeated uninstallation and reinstallation of PSI to no avail.

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 18th Sep, 2011 07:50
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
on 15th Sep, 2011 22:22, mogs wrote:
I've had a recurrent problem with my own laptop stuck at the first dot of "Verifying" psi lately....at the same time, all my browsers were running very slow...I could only manage to get to a couple of sites after a prolonged wait. Tho' I'm running Vista.
But it hasn't happened again for the last couple of days....tho' I took no corrective action as such; apart from having run CHKDSK earlier on in the manifestation ( it found 9 lost/orphaned/unindexed files )......which seemed to make no immediate difference at the time.
Have you checked that your firewall permissions are allowing Secunia okay ? I have had an instance....in the past....when upgrading psi, that the permission hasn't been carried over for the later version.


How to check for the firewall permissions?

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 18th Sep, 2011 07:55
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
on 15th Sep, 2011 22:22, mogs wrote:
I've had a recurrent problem with my own laptop stuck at the first dot of "Verifying" psi lately....at the same time, all my browsers were running very slow...I could only manage to get to a couple of sites after a prolonged wait. Tho' I'm running Vista.
But it hasn't happened again for the last couple of days....tho' I took no corrective action as such; apart from having run CHKDSK earlier on in the manifestation ( it found 9 lost/orphaned/unindexed files )......which seemed to make no immediate difference at the time.
Have you checked that your firewall permissions are allowing Secunia okay ? I have had an instance....in the past....when upgrading psi, that the permission hasn't been carried over for the later version.


I have added PSI to list of Allowed Programs in Windows Firewall. But PSI is still stuck.

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 18th Sep, 2011 07:58
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
on 15th Sep, 2011 22:22, mogs wrote:
I've had a recurrent problem with my own laptop stuck at the first dot of "Verifying" psi lately....at the same time, all my browsers were running very slow...I could only manage to get to a couple of sites after a prolonged wait. Tho' I'm running Vista.
But it hasn't happened again for the last couple of days....tho' I took no corrective action as such; apart from having run CHKDSK earlier on in the manifestation ( it found 9 lost/orphaned/unindexed files )......which seemed to make no immediate difference at the time.
Have you checked that your firewall permissions are allowing Secunia okay ? I have had an instance....in the past....when upgrading psi, that the permission hasn't been carried over for the later version.


I have checked my KIS Firewall settings too. They too allow PSI. I have even disabled Windows Firewall. But PSI is still stuck

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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throkr. RE: Secunia stuck at Verifying Internet Connection
Member 18th Sep, 2011 12:17
Score: 72
Posts: 85
User Since: 22nd Nov 2009
System Score: 100%
Location: BE
Hello,

As KIS has already a Firewall included, Windows Firewall should be disabled. Running 2 firewalls at the same time can cause conflicts & is not recommended ...


--
Win 8.1.1 Pro x64

OSS Pro - MBAM Pro - SAS Pro - Secunia PSI (2.0.0.3003)
Mozilla Firefox - Cyberfox (x64) - SRWare Iron

- All current versions & updates -
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 18th Sep, 2011 13:55
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
on 18th Sep, 2011 12:17, throkr. wrote:
Hello,

As KIS has already a Firewall included, Windows Firewall should be disabled. Running 2 firewalls at the same time can cause conflicts & is not recommended ...


In my previous post. I have mentioned that I disable Windows Firewall.

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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Anthony Wells RE: Secunia stuck at Verifying Internet Connection
Expert Contributor 18th Sep, 2011 14:06
Score: 2414
Posts: 3,310
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hi ,

You were running it earlier and so it is very important advice from @throkr to have in mind at all times .

I asked earlier to check if all your KIS setiings , Program Files folder contents , running sevices and internet connections are the same on both machines .

Is the only difference NOW the one you mentioned before :ie: that SUA is not loaded and running as an automatic "Service " ??

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 22nd Sep, 2011 18:56
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
My PC still runs both firewalls but PSI has no problem in that. In my laptop, PSI finally started working today in my laptop but there is another issue. In college, I have to connect through a proxy server. Then, PSI will start up but refuse to do a full scan. It just gets aborted.

All services in my PC and Laptop are the same. My PC has never been connected through a proxy server. And this problem cropped up after I started using my laptop through proxies. It screwed up PSI. Can Secunia resolve this issue about PSI and proxy servers?

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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A1exander RE: Secunia stuck at Verifying Internet Connection
Member 22nd Sep, 2011 21:23
Score: 0
Posts: 1
User Since: 22nd Sep 2011
System Score: N/A
Location: UK
I had exactly this problem running PSI on Win7Ultimatex64., I could not get it to start by trying any of the methods suggested so far.
I found the locked thread of Sept 11 by SecuniaRalf, which suggested a simple registry alteration. I carried this out and immediately the problem was resolved.

'Access the key "HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Zones \"

Here the individual Internet zones are shown for the call. In general, the zones "0,1,2,3 and 4 are displayed.
If, before the "0", another entry is present, select it and remove the entry.'

In my case I found a zone before the numbered ones with a small letter 'L' and deleted this.

I have experienced no adverse affects, and recommend you try this to solve your problem
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Anthony Wells RE: Secunia stuck at Verifying Internet Connection
Expert Contributor 23rd Sep, 2011 00:02
Score: 2414
Posts: 3,310
User Since: 19th Dec 2007
System Score: N/A
Location: N/A
Last edited on 23rd Sep, 2011 00:06
Hello again ,

Running two software firewalls is a bad idea even if it does not affect PSI it could well cause you other problems and reduce your security protection ; still that is your choice .

The PSI will not work correctly , if at all , with Proxies and Secunia do not intend to do anything about it according to their last statement on the subject .

Glad you have managed to get the PSI working on both of your machines ;))

Take care

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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pratnala2010 RE: Secunia stuck at Verifying Internet Connection
Member 23rd Sep, 2011 09:00
Score: 1
Posts: 38
User Since: 13th Nov 2009
System Score: 89%
Location: IN
on 23rd Sep, 2011 00:02, Anthony Wells wrote:
Hello again ,

Running two software firewalls is a bad idea even if it does not affect PSI it could well cause you other problems and reduce your security protection ; still that is your choice .

The PSI will not work correctly , if at all , with Proxies and Secunia do not intend to do anything about it according to their last statement on the subject .

Glad you have managed to get the PSI working on both of your machines ;))

Take care

Anthony


Hi

I have 2 questions.

1. Why is 2 firewalls a risk? I really didn't know it is so risky.
2. Why doesn't PSI work with proxies?

--
PC -
Microsoft Windows 7 Home Basic Service Pack 1
Intel Core 2 Duo E4400 2.0 GHz
2GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003

Laptop -

Microsoft Windows 7 Home Basic Service Pack 1
Intel Pentium Dual Core T4400 2.2 GHz
3GB RAM
Kaspersky Internet Security 2012
Secunia PSI 2.0.0.3003
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Anthony Wells RE: Secunia stuck at Verifying Internet Connection
Expert Contributor 23rd Sep, 2011 14:03
Score: 2414
Posts: 3,310
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hello again ,

Let us be clear :-

Your 1) We are talking SOFTWARE firewalls . A good HARDWARE firewall in say a router is an excellent component (which does not clash) .

I have given you my advice concerning my experience and knowledge re using more than one software firewall ; if you are in doubt you should :-

a) learn about how firewalls work and how they "might" clash , you could start here :-

http://en.wikipedia.org/wiki/Personal_firewall

and

b) ask Kaspesky what they recommend for setting up KIS 2012 and it's firewall .

Also remember that if/when security software clash it is usually "after the event" and may be too late in security terms .


Your 2) I have no knowledge of the actual workings of Secunia and Proxies and have never looked into the matter . Again you might wish to research/check out how Proxies work and for what purpose and then , if you are sufficiently technically aware , ask/mail support@secunia.com for the details as to why the PSI does not work dehind one .

Must go , busy this weekend .

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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Maurice Joyce RE: Secunia stuck at Verifying Internet Connection
Handling Contributor 24th Sep, 2011 13:03
Score: 11560
Posts: 8,884
User Since: 4th Jan 2009
System Score: N/A
Location: UK
USE OF PROXY

Statement issued by a Secunia Official on 11th May 2011

For users using proxies, there is bound to be a range of unexpected issues.

As such, these are not going to be fixed, as the PSI does not support proxies, or systems running proxies.

Original 11:04 05/06/2011




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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