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Forum Thread: PSI advises KB2570947 but Windows Update will not install

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CaptSteve PSI advises KB2570947 but Windows Update will not install
Member 16th Sep, 2011 16:18
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User Since: 8th Aug, 2011
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PSI has advised installation of KB2570947 from Microsoft, but Windows Update does not offer the patch. I tried downloading it directly, but the updater reports "this update does not apply to your system." Clearly this is a false positive in PSI

Running Windows Vista Business SP2 (Build 6002)

Anthony Wells RE: PSI advises KB2570947 but Windows Update will not install
Expert Contributor 16th Sep, 2011 16:50
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Last edited on 16th Sep, 2011 17:03
Hi ,

I do not run Vista , but it would be useful to another helper to know if you run a 32 or a 64 bit system .

The M$ bulletin indicates that the KB applies to Vista SP2 (no specific mention of Business ** version):-

http://technet.microsoft.com/en-us/security/bullet... with a 32 or 64 bit download :-

http://www.microsoft.com/download/en/details.aspx?...

http://www.microsoft.com/download/en/details.aspx?...

Have you cross checked with something like Belarc to see if your system is "missing" an update ?? :-

http://belarc.com/free_download.html

Anthony

Edit :** mainstream support ended ( including 64 bit):-

http://support.microsoft.com/lifecycle/?p1=11707




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It always seems impossible until its done.
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CaptSteve RE: PSI advises KB2570947 but Windows Update will not install
Member 16th Sep, 2011 19:31
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Thanks Anthony

I will check belarc

I'm on 32 bit version
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bobceeuk RE: PSI advises KB2570947 but Windows Update will not install
Member 16th Sep, 2011 22:37
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I am using XP Home. Although alerted by PSI the update appears on my installed programs update list. Should I uninstall this particular patch?

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"And now, to our darker purpose"
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CaptSteve RE: PSI advises KB2570947 but Windows Update will not install
Member 16th Sep, 2011 22:47
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Have checked Belarc Advisor - nothing missing

I looked at installed updates - 2570947 is present

PSI just doesn't spot it.
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mogs RE: PSI advises KB2570947 but Windows Update will not install
Expert Contributor 16th Sep, 2011 23:33
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Last edited on 16th Sep, 2011 23:38
There is more info at the following regarding affected and non-affected software......:-
http://technet.microsoft.com/en-us/security/bullet...


Edit.......Anthony has already supplied the info......

I'm running 32bit Vista.....with both Secunia and Belarc recognizing KB2570947

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Anthony Wells RE: PSI advises KB2570947 but Windows Update will not install
Expert Contributor 17th Sep, 2011 00:44
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Hello again @CaptSteve ,

If Belarc and M$update agree that you have the KB installed it is odds on they are correct ; when you say "installed updates" are you looking at the M$updates webpage download history module or in "Add/Remove" in your Control Panel (or it's Vista equvalent) ??

Normally the PSI requires a reboot and a FULL system scan (NOT an individual programme scan) to register any M$ update(s) . Have you done this ??

Anthony

Hello @bobceeuk ,

Not entirely sure that I understand what you are saying ; however , your XP SP3 Home system needs to have KB 2570947 installed .

Can you see it in "Add/Remove" in the Control Panel on your computer and/or in the download history at M$updates ?? Is the PSI showing you as fully patched 100% ?? If not , have you rebooted and run a full system scan with the PSI since the M$/Windows updates of last Tuesday ??

Anthony

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It always seems impossible until its done.
Nelson Mandela
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bobceeuk RE: PSI advises KB2570947 but Windows Update will not install
Member 17th Sep, 2011 01:31
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Thank you for your response Anthony.
The update in question showed up in add/remove programs but when I checked Belarc it had no green tick against it.
After rebooting due to another reason I ran another scan and now have a 100% score.
I did a reboot after the Tuesday patches but somehow the installation must have hung.
All is now as it should be.

Bob.


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"And now, to our darker purpose"
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CaptSteve RE: PSI advises KB2570947 but Windows Update will not install
Member 17th Sep, 2011 10:20
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Thanks Anthony. PSI picked up all the other patches so I assumed it find them all.

I had already rebooted, but I'm now running a full system scan. I'll let you know the results.

Steven
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CaptSteve RE: PSI advises KB2570947 but Windows Update will not install
Member 17th Sep, 2011 23:24
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Full System Scan completed with 100% score. I'll remember that for future occasions!

Thanks again, Anthony

Steven
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Anthony Wells RE: PSI advises KB2570947 but Windows Update will not install
Expert Contributor 18th Sep, 2011 13:43
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Hello Steven and Bob ,

Glad to hear that you have both of you resolved your problem(s) :))).

Thank you for letting us know .

Steven , as "owner" of this thread , you might like to know that an M$ KB problem covers many diverse problems , so to avoid an email box full of tag-on posts advisories (plus spam:((() , you might wish to close this thread by clicking on the "Accept" button of any reply you think helped (most) ; if not , it will auto-lock after seven days of silence .

Take care

Anthony

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It always seems impossible until its done.
Nelson Mandela
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