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Forum Thread: Several items on new scan

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Nikilet Several items on new scan
Member 21st Sep, 2011 00:57
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User Since: 15th Jul, 2008
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This deal with an older Gateway laptop that I'm trying to revive.

Scan shows PowerPoint 2003 end of life. But I installed 2007 and it is shown in the list as updated. So why is this item still showing as end of life?
C/Program Files/Microsoft Office/PowerPoint Viewer/PPTVIEW.EXE 11.0.8305.0

I have Firefox 6 installed, but it's showing v. 5 as waiting for an update.
C/WINDOWS/ERDNT/cache/firefox.exe 5.0.1.4.205

Then it's showing KB951550 as not installed, but I don't know what that's about. When I run Windows Update that does not come up.

How can I find out what my login password is. The one I have recorded in my RoboForm isn't working for some reason. I can get in through Secunia, but don't know what the password is.

ddmarshall RE: Several items on new scan
Dedicated Contributor 21st Sep, 2011 01:15
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Scan shows PowerPoint 2003 end of life. But I installed 2007 and it is shown in the list as updated. So why is this item still showing as end of life?
C/Program Files/Microsoft Office/PowerPoint Viewer/PPTVIEW.EXE 11.0.8305.0


That is Powerpoint viewer 2003. What other Office software have you installed? Office 2003 perhaps?

I have Firefox 6 installed, but it's showing v. 5 as waiting for an update.
C/WINDOWS/ERDNT/cache/firefox.exe 5.0.1.4.205


The ERDNT folder is associated with a Registry utility called ERUNT. You can safely delete this file.



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Nikilet RE: Several items on new scan
Member 21st Sep, 2011 01:52
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Last edited on 21st Sep, 2011 01:56
All I did was install PP 2007, but this 2003 still exists. It doesn't show up in add/remove. Can I remove this too?

I'm serious about my password. I tried clicking the link on your email and in order to reply I had to sign in. If there is a section on the bottom of the box for lost password, I can't get to it. Do you know any way I can fix this?

Also what about that update it says I'm missing?
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ddmarshall RE: Several items on new scan
Dedicated Contributor 21st Sep, 2011 13:29
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When I click 'Community Logon' at the top of the page, I get a box with a link 'Forgot Password'. Clicking that gets me to a page to enter my username and retrieve my password. If that doesn't work, email support@secunia.com for advice.

Have you installed the full Powerpoint program or just the Powerpoint viewer?
As a first step try renaming the 2003 exe that PSI found.

The update is for Office 2007. It updates msxml.dll to version 5.20.1087.0
Try installing it manually from http://www.microsoft.com/download/en/details.aspx?...

You can use Belarc Advisor to double check
http://www.belarc.com/free_download.html

It helps if you post the Troubleshoot Reports
http://secunia.com/vulnerability_scanning/personal...



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Nikilet RE: Several items on new scan
Member 22nd Sep, 2011 00:33
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Last edited on 22nd Sep, 2011 01:02
The login box is situated as stationery at the bottom of the window on my computer and I did not have access to the very bottom. I selected the auto hide for the taskbar and then I could get to it so I reset my password.

This is only the PowerPoint Viewer.

I installed Belarc Advisor on the tablet pc, and after running there was only 1 red x in the updates. It was not this update in question, so what next?

There were a lot of updates without anything beside them and it says these don't have enough data to allow verification. What the heck does that mean? I opened Belarc on my main desktop and there are no markings at all in the updates section, with the exception of the padlock.

Forgot to mention that I downloaded that Microsoft update in question and when I tried to install it, I got a window stating something about the expected software was not found, or some such thing.
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ddmarshall RE: Several items on new scan
Dedicated Contributor 22nd Sep, 2011 01:17
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It looks as if the servicing information is in an inconsistent state.

Did you say what version of Windows it was?
For Vista or 7, try running the System Update Readiness Tool
http://support.microsoft.com/kb/947821

Reset Windows Update
http://support.microsoft.com/kb/971058

If there are remnants of Office, this may get rid of them
http://support.microsoft.com/kb/290301

Can you reset to factory settings or reinstall Windows?

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Nikilet RE: Several items on new scan
Member 22nd Sep, 2011 05:08
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The tablet pc is Windows XP SP3.

I've been working on this machine for a week now and until late yesterday afternoon Windows Update didn't even work; wouldn't open or take me to the web page -- nothing. Now it seems to be working good. I just installed some updates that came through. Is there any danger of messing it up again by resetting?
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jackiechen

RE: Several items on new scan
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jackiechen

RE: Several items on new scan
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ddmarshall RE: Several items on new scan
Dedicated Contributor 22nd Sep, 2011 12:37
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It's a while since I used XP.

Running the Fixit shouldn't cause any problems. You will lose the update history but the list of installed updates is unaffected.
It sounds as though the update process may be sorting itself out. Try running it a few times. Make sure it's Microsoft Update not just WIndows Update.

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Nikilet RE: Several items on new scan
Member 22nd Sep, 2011 18:45
Score: 7
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I see two replies from a jackiechen have been deleted. I learn a little all the time, but I'm no computer whiz, so I ask questions and some of them might sound pretty dumb to someone who is knowledgable. Some of us aren't as smart as others about computers. And some aren't as smart as they think they are.

I want to thank you for being patient with me and helping me.
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bobbysmith42 RE: Several items on new scan
Member 24th Sep, 2011 00:09
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on 22nd Sep, 2011 12:37, ddmarshall wrote:
It's a while since I used XP.

Running the Fixit shouldn't cause any problems. You will lose the update history but the list of installed updates is unaffected.
It sounds as though the update process may be sorting itself out. Try running it a few times. Make sure it's Microsoft Update not just WIndows Update.


Yep, I would have to agree... Make sure it is a Microsoft Update and NOT just a windows update. That will probably do the trick! XP can be a funny beast at times, but this should sort out the problem...

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linkindonuts RE: Several items on new scan
Member 25th Sep, 2011 00:05
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I was looking all around the web lol
thx for that info.
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Maurice Joyce RE: Several items on new scan
Handling Contributor 27th Sep, 2011 11:03
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Problem resolved on this thread:

http://secunia.com/community/forum/thread/show/115...

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Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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