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Forum Thread: Firefox 5 uninstall problem

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Mozilla Foundation
And, this specific program:
Mozilla Firefox 5.x

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KMar1 Firefox 5 uninstall problem
Member 18th Oct, 2011 02:56
Ranking: 0
Posts: 5
User Since: 5th Aug, 2011
System Score: N/A
Location: US
I cannot uninstall firefox 5 which is flagged as an end-of-life program. The path is C:\Users\Kevin Marrs\AppData\Local\Temp\7zS55DC.tmp\core\firefox. exe, version: 5.0.1.4205

The message I get is: C:\Users\Kevin Marrs\AppData\Local\Temp\7zS55DC.tmp\core refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the internet on your network, and then try again. If it still cannot be located, the information might have been moved to a different location.

This user no longer exists RE: Firefox 5 uninstall problem
Member 18th Oct, 2011 09:19
Hi,

Please try to run a full rescan (Unless you already have).

You should then be able to open the file directly by going to the entry on the scan results page, clicking "+" and then clicking the open folder icon next to the file path.

Hope this helps.
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eyesightfriend RE: Firefox 5 uninstall problem
Member 18th Oct, 2011 18:50
Score: 0
Posts: 1
User Since: 18th Oct 2011
System Score: N/A
Location: UK
I had the same problem - thanks for the solution which worked just fine

Mike
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KMar1 RE: Firefox 5 uninstall problem
Member 19th Oct, 2011 04:01
Score: 0
Posts: 5
User Since: 5th Aug 2011
System Score: N/A
Location: US
Emil,

I tried the proposed solution. I got the same message.
"C:\Users\Kevin Marrs\AppData\Local\Temp\7zS55DC.tmp\core refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the internet on your network, and then try again. If it still cannot be located, the information might have been moved to a different location. "
I checked my C: drive and I cannot find the location C:\Kevin\AppData
The error message states, "It could be ... on a network." Of course, I am naturally in 'worst case scenario' thinking mode. Could my system have been compromised such that the copy of Fire Fox I was using resides on a server, which I do not have permission to access?

Kind Regards,

Kevin Marrs
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Maurice Joyce RE: Firefox 5 uninstall problem
Handling Contributor 19th Oct, 2011 09:35
Score: 11619
Posts: 8,908
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Kevin,
Have U got a home network? Do U hook up to any networks? If not then U can discount it being there.

I will give U a bit more detail on how to find it on your PC to see if that helps in identification.

DELETING A FILE OR FOLDER USING PSI VERSION 2

To delete a vulnerable file or folder found by PSI try this:

1. Open PSI>Scan results.

2. Against the programme marked as vulnerable is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the vulnerable file or folder.
C:\Users\Kevin Marrs\AppData\Local\Temp\7zS55DC.tmp\core

6. Right click on it & select delete.

7. Carry out a full PSI scan & all should be in order.

Update 1 20:49 09/03/2011


If U still cannot find it try using the Search option in Windows & delete from there.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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KMar1 RE: Firefox 5 uninstall problem
Member 19th Oct, 2011 12:42
Score: 0
Posts: 5
User Since: 5th Aug 2011
System Score: N/A
Location: US
Maurice,


I tried the following:

1. Open PSI>Scan results.
2. Against the programme marked as vulnerable is a + sign to the left of it.
3. Click that & it will reveal DETECTED INSTANCES.
4. Below that are two yellow folders. Click the one WITHOUT a red dot.

The problem comes with step 5. It does not open Windows Explorer. It pops up the same message window. When I goes to Windows explorer directly, the file \AppData does not exist under C:\Users\Kevin Marrs\ Therefore, I cannot delete any files therein.

To answer your first question, I do not have a home network. However, in the past, I have that my computer was hacked and monitored from remote locations. Which is why I am not so quick to rule out the possibility of a copy of FireFox 5 residing in a remote location/server being used to monitor my internet activity.

Respectfully,

Kevin Marrs


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Maurice Joyce RE: Firefox 5 uninstall problem
Handling Contributor 19th Oct, 2011 13:21
Score: 11619
Posts: 8,908
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 19th Oct, 2011 13:38
Kevin,
I understand. I would suggest that PSI is incapable of "looking" at remote servers - that is a function of CSI. It only looks at hard disks either embedded or attached by USB.

Did U try the search option in Windows?

U could also try a complete uninstall which should remove all aspects of any old copies & then reinstall.

If U choose this option reboot & then carry out a full PSI scan to check it is removed before a full reinstall.

Edit: If U think it will help can U please publish the troubleshoot report:

FINDING A FILE PATH

From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each one.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Highlight it then copy (CTRL+C) then paste (CTRL+V)) that path back to the Forum.
OR THIS METHOD WHICH GIVES A HELPER MORE INFORMATION
4a Below DETECTED INSTANCES you will see You can double click this row for additional information & options>double click it>a box will appear>click TROUBLESHOOT REPORT>Now highlight the information revealed from START to END & copy it (CTRL+C) then post it to the Forum (CTRL+V)

The end result U post to the Forum should look like this:
---START---

Program Name:
Apple iTunes 10.x

Security State:
Insecure

Download Link:
http://appldnld.apple.com/iTunes10/061-9638.201103...

Instances Found:
C:\Program Files\iTunes\iTunes.exe, version: 10.1.2.17

Last System Scan (localtime):
3. Mar 2011, 16:47

Operating System:
Microsoft Windows XP Home Edition, Service Pack 3

---END---
Update 9 09:33 13/03/2011

2ND EDIT:
It might also be worth checking U can see all files & folders - Control Panel>Folder Option>View>the blue dot should be in Show hidden Files & Folders circle.




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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KMar1 RE: Firefox 5 uninstall problem
Member 20th Oct, 2011 01:37
Score: 0
Posts: 5
User Since: 5th Aug 2011
System Score: N/A
Location: US
Maurice,

I uninstalled FireFox 7.0.1 I rebooted my computer and carried out a full PSI scan to check if it is removed before a full re-install. FireFox 5 is still dected.

Mozilla Firefox 5.x 1 End-of-Life 5.0.1.4205 7.x Install Solution
Detected Instances:
C:\Users\Kevin Marrs\AppData\Local\Temp\7zS55DC.tmp\core\firefox. exe, version 5.0.1.4205

Latest Version - patching one or more vulnerabilities:
7.x

You can double click this row for additional information and options.

This program was detected as being End-of-Life, which means that the vendor no longer supports this program. It is strongly recommended that you upgrade to a newer version of this program or uninstall it from your PC.

When I try to use the 'Add/Remove program' feature, the windows 7 "uninstall or change a program" screen opens with all the programs listed to potentially remove. FireFox 5.0.1 is not listed.

I am perplexed.


Respectfully,

Kevin Marrs
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organicbedding RE: Firefox 5 uninstall problem
Member 20th Oct, 2011 07:05
Score: 0
Posts: 1
User Since: 20th Oct 2011
System Score: N/A
Location: PH
Using a software can solve this problem.

I am using Revo Uninstaller Pro. It can uninstall any kind of software including its registry.

You can try it.

Good Luck!
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Leendert Kip Firefox 5 uninstall problem
Member 20th Oct, 2011 07:14
Score: 65
Posts: 520
User Since: 22nd Jan 2009
System Score: 100%
Location: NL
on 20th Oct, 2011 07:05, organicbedding wrote:
I am using Revo Uninstaller Pro. It can uninstall any kind of software including its registry.

Users who are not working with professional products can use the Free version. I use this version often and it works OK.

--
PC: JJ Computer Services
Intel Core I3 2100 3.1Ghz
DDR3 Kingston ValueRam 4GB 1333
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 9
Mozilla Firefox 31NL

Laptop: MSI GT780DX
Intel Core I5-2450
DDR3 RAM 6GB
Windows 7 Home Premium 64bits SP1
Secunia PSI 3.0.0.9016
Internet Explorer 11
Mozilla Firefox 31NL
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Maurice Joyce RE: Firefox 5 uninstall problem
Handling Contributor 20th Oct, 2011 10:46
Score: 11619
Posts: 8,908
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Kevin,
Looks like we have inherited some "tag ons". I use Revo Pro I it will not help U if U cannot identify the file - Revo free (trial version) is a total irrelevance & has no chance with its limited resources. I note that neither of these posts tells U HOW to remove the file using these alleged wonder drugs!!


There is no doubt that this file is on your PC - it is just a matter of U finding it & deleting it manually.

Which Operating System are U using?
Are U logged on as an Administrator?
Have U tried a search using Windows search?
Have U changed your folder options as requested so the U can see all files & folders on your system?

I assume the Firefox reinstallation is working OK for U?




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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ddmarshall RE: Firefox 5 uninstall problem
Dedicated Contributor 20th Oct, 2011 16:05
Score: 1205
Posts: 957
User Since: 8th Nov 2008
System Score: 98%
Location: UK
Try this.

Download and install CCleaner from http://www.filehippo.com/download_ccleaner/
Logon to the Kevin Marrs account or the account whose user files are stored in the Kevin Marrs directory if they are not the same.
Start CCleaner
Select the Cleaner option if it is not already selected
Remove the check mark from every selection box on the Windows and Application tabs except for Temporary Files
Click the Analyze button
You can double click on the Temporary Files line in the results to see what CCleaner has found
Click the Run Cleaner button to remove these files

My guess is that this is temporary file created during the installation of Firefox 5 which should have been deleted but has not been for some reason.

--
This answer is provided “as-is.” You bear the risk of using it.
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