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Forum Thread: Secunia Update is missing in services configuration Win 7

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Gamernut Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 00:11
Ranking: 0
Posts: 10
User Since: 18th Oct, 2011
System Score: N/A
Location: US
I reformatted my pc yesterday and this was the final software i wanted to install my pc and apparently i couldn't retrieve my oldest profile i had for a year here so i decided to make a new one. I find it odd i cannot recover my profile and recieve it in the email. I use FIREFOX 7.0 and i did check FAQ to resolve the problems to use the profile to work in PSI and nothing is working. I don't know if i wanna revert to the older PSI. Something is causing this problem and i bet i am not the only one here around these parts.

However doesn't explain why PSI Secunia Update isn't showing in Services but PSI Agent. I believe the update is the culprit or the server isn't contacting anyone. I really wanna get this fixed and use my actual profile instead of a unregistered user version on my PSI! Please help me. I'm desperate to get this fixed. My original user was pcnuttie but now i'm using a new profile but i still cannot do anything to recover my profile or make it work in the PSI Software.

Gamernut

RE: Secunia Update is missing in services configuration Win 7
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Gamernut

RE: Secunia Update is missing in services configuration Win 7
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throkr. RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 00:56
Score: 72
Posts: 84
User Since: 22nd Nov 2009
System Score: 100%
Location: BE
Hi,

Just as info - I'm running Win 7 SP1 x64 with Firefox 7.0.1 and have the following services running for Secunia :

- PSI Agent
- Update Agent




--
Win 8.1 Pro x64

OSS Pro - MBAM Pro - SAS Pro - Secunia PSI (2.0.0.3003)
Mozilla Firefox - Cyberfox (x64) - SRWare Iron

- All current versions & updates -
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Gamernut RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 01:04
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User Since: 18th Oct 2011
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That's what it's not showing in services. Update Agent . That gets me baffled. I think it has something to do with the fact i cannot recover my previous profile?
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throkr. RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 01:10
Score: 72
Posts: 84
User Since: 22nd Nov 2009
System Score: 100%
Location: BE
Hi,

Well, I' really don't think so; if I were you, I would uninstall completely and cleanly all traces of PSI on the computer and than make a new installation again to see how that comes out.
This is just a personal advice; I'm also a user like you are but never had the slightest problem with this excellent software ... ;-)


--
Win 8.1 Pro x64

OSS Pro - MBAM Pro - SAS Pro - Secunia PSI (2.0.0.3003)
Mozilla Firefox - Cyberfox (x64) - SRWare Iron

- All current versions & updates -
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Gamernut RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 01:11
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Posts: 10
User Since: 18th Oct 2011
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Location: US
Yea i know. I find it very odd!
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throkr. RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 01:16
Score: 72
Posts: 84
User Since: 22nd Nov 2009
System Score: 100%
Location: BE
By the way, be sure to install the latest version of PSI : 2.0.0.3003

--
Win 8.1 Pro x64

OSS Pro - MBAM Pro - SAS Pro - Secunia PSI (2.0.0.3003)
Mozilla Firefox - Cyberfox (x64) - SRWare Iron

- All current versions & updates -
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Gamernut RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 01:33
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User Since: 18th Oct 2011
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Location: US
Actually that what i was using. Doesn't make sense but right now i uninstalled and deleted the folder and about to reinstall the program. No idea what i'm gonna do about logging in existed profile.
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Gamernut RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 01:39
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User Since: 18th Oct 2011
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Location: US
Ok i reinstalled and i still don't see the secondary PSI agent updater at all in services. Something is seriously wrong with their installer obviously, can't be my pc cuz this is a fresh reformatted pc. I also nuked it for 12 hours with dban. No way i should have problems!
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throkr. RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 01:44
Score: 72
Posts: 84
User Since: 22nd Nov 2009
System Score: 100%
Location: BE
At this stage, it think it would be wise to wait until an "official' contributor jumps in and see what he has to say ... ;-)

--
Win 8.1 Pro x64

OSS Pro - MBAM Pro - SAS Pro - Secunia PSI (2.0.0.3003)
Mozilla Firefox - Cyberfox (x64) - SRWare Iron

- All current versions & updates -
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Gamernut RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 01:51
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User Since: 18th Oct 2011
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Location: US
Yea that's what i am waiting for unfortunately!
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Gamernut RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 02:10
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Guess i will come back later. I may have to email customer support if i need to.
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throkr. RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 02:18
Score: 72
Posts: 84
User Since: 22nd Nov 2009
System Score: 100%
Location: BE
Well, these people are located in Europe (DK & UK) and so am I ... Right now it is 2'14 in the morning and I'm gonna do like the others : have a good rest in my bed!

Be patient until in a few hours ... ;-)
Sorry I couldn't help you more ...



--
Win 8.1 Pro x64

OSS Pro - MBAM Pro - SAS Pro - Secunia PSI (2.0.0.3003)
Mozilla Firefox - Cyberfox (x64) - SRWare Iron

- All current versions & updates -
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Anthony Wells RE: Secunia Update is missing in services configuration Win 7
Expert Contributor 19th Oct, 2011 16:31
Score: 2384
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User Since: 19th Dec 2007
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Hello @gamernut ,

You are correct in that your precise problem of the PSI 2.0.x not running (correctly) because the SUA is not loaded in services and the sua.exe is not running has been reported several times in the Forum .

From memory , this problem is not always resolved ; the inability to recover your profile might be consequent .

To see if the psi.exe can connect to the servers and whether your IE settings allow the PSI to work correctly , I would suggest the first step is to back track and load the old version 1.5.0.2 . You can get it here , it is the second link down on the right side of the page :-

http://secunia.com/vulnerability_scanning/personal...

See if it will run correctly for you and allow you to recover your profile .

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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Gamernut RE: Secunia Update is missing in services configuration Win 7
Member 19th Oct, 2011 17:02
Score: 0
Posts: 10
User Since: 18th Oct 2011
System Score: N/A
Location: US
OK i wanted to say thank you for your support and taking time to review this thread and help customers in need who needed the issue resolved. Your suggestion worked. I downloaded the oldest version and then scanned it. Then recovered the old profile and it did sent an email. Then i checked it and verified it. Then uninstalled the older version of PSI and then installed the newest PSI and now i see my profile shown up. I managed to get my oldest profile back like i had in the past instead of this newest username i used lol. Thanks again and make this a sticky. This fix actually worked. You should look into this and see why it's not working in the first place. Thanks!

Also i only see one service running for PSI so i have no idea if we're suppose to have one more service running and that's the updater. Hope it will update when needed. I will report back in a week if anything occurs. Thanks again.

Rep please do have them look into the 2.0 update issue regarding the services.msc not showing. Only one of them is.
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Anthony Wells RE: Secunia Update is missing in services configuration Win 7
Expert Contributor 19th Oct, 2011 17:09
Score: 2384
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User Since: 19th Dec 2007
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Last edited on 19th Oct, 2011 17:13
Hi ,

Pleased you have some progress .

Here is a (very long:(( thread which covers most of the other/related bugs and efforts to fix them -or not - albeit on an XP SP3 system . A problem with the SUA not running as a sevice can cause scanning problems ;-

http://secunia.com/community/forum/thread/show/113...

I am away for 10 days or so from Friday , but do post back with any updates . If you get no reply after 72 hrs of making a post , you might need to email support direct .

Take care

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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