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Forum Thread: Java problems: knock-on effect.

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taffy078 Java problems: knock-on effect.
Contributor 28th Oct, 2011 09:32
Ranking: 408
Posts: 1,352
User Since: 26th Feb, 2009
System Score: 100%
Location: UK
There were problems a few days ago that have since been resolved. The main thread was http://secunia.com/community/forum/thread/show/116...

There was a knock-on effect for me with Java. I posted details here:
http://secunia.com/community/forum/thread/show/116...

I removed Java, ITunes, Quicktime, Apple, Open Office & Safari. This gave a 100% score but caused a start-up message about an Apple program - see below. I tried to resolve it bur failed.

When I powered up this morning, my Secunia score was 98% and the cause was Quicktime so it looks as if I didn't completely remove it. PSI had already started to instal the new version so I let it continue. I then uninstalled it via the Quicktime menu.

But now . . . . . ! When I power up, I get two separate messages:

"Windows cannot find C:\Program files\Commonfiles\Apple\Mobile Device Support\applesyncnotifier.exe".

"Windows cannot find C:\Program files\Quicktime\QTTASK.exe".

So why is Windows looking for these files on programs that have been removed? and what should I do next?

SOS - yet again!

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003

Post "RE: Java problems: knock-on effect." has been selected as an answer.
Maurice Joyce RE: Java problems: knock-on effect.
Handling Contributor 28th Oct, 2011 10:37
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
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Location: UK
They are start up items.

QTTASK (QuickTime) should run the tray icon.

applesyncnotifier.exe is located here:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run & loads with the ITunes install.

I would reinstall QuickTime & Itunes - reboot & then remove them using the programme uninstallers located in Windows Explorer to see if that will cleanly remove them.




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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mogs RE: Java problems: knock-on effect.
Expert Contributor 28th Oct, 2011 10:42
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@taffy
Can't remember exactly......do you have access to CHKDSK with XP ? If so, it will check for lost, orphaned and unindexed files which might be of some help in verifying the situation.


--
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taffy078 RE: Java problems: knock-on effect.
Contributor 28th Oct, 2011 14:50
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
@maurice: Thanks - re the applesyncnotifier, Search couldn't find it. So presumably when Windows was starting up, it looked for this, couldn't find it, hence the error message.

I reinstalled ITunes and QuickTime & rebooted. The QuickTime QTTASK error message didn't appear but the blasted applesyncnotifier error message did. Aarrggggghhhhhhhhh.

When you say to use the "programme uninstallers located in Windows Explorer, where are they? How do I find them, please, Maurice?

@mogs: I'll try that later!

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Maurice Joyce

RE: Java problems: knock-on effect.
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Maurice Joyce RE: Java problems: knock-on effect.
Handling Contributor 28th Oct, 2011 18:49
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 28th Oct, 2011 18:50
Can U confirm U are indeed using a 64 Bit system?

Press WinKey(start)+Pause - that should bring up System Information - look for system type.

I can then try & give U accurate navigation.

I suspect U have a 32 Bit because U have SP3 installed & 64 Bit only has SP2.



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Java problems: knock-on effect.
Contributor 29th Oct, 2011 08:47
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Last edited on 29th Oct, 2011 08:47
Thanks for these, Maurice.

Yes - I seem to recall that I gave you wrong info in the past, that I was running 64 bit. There's a prominent sticker on the front of the desktop that says AMD 64 Athlon, which confused me!

System Properties shows:
"System: ...XP/Home/version 2002/SP3
Computer: AMD Athlon (tm) 64 Processor 3500+/2.19GHz/2 GB of RAM/Physical Address Extension".

I think you explained it that my AMD was 'running at 32 bit but capable of 64 bit'.

I look forward to your next post!

PS I've changed my profile.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Maurice Joyce RE: Java problems: knock-on effect.
Handling Contributor 29th Oct, 2011 11:32
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
The easy way is to open Windows Explorer via the programme link given by PSI
1. Open PSI>Scan results.

2. Against the programme U want (quicktime & Itunes) is a + sign to the left of it.

3. Click that & it will reveal DETECTED INSTANCES.

4. Below that are two yellow folders. Click the one WITHOUT a red dot.

5. That will open Windows Explorer & U will be able to see the files and folders.

U can adjust the view - content is very good.

Can U see an uninstaller for each of these programmes?

If yes activate them from there.

Once all the programmes are removed - reboot - what happens on boot now?

Run a full PSI scan - what is it saying?

Hope this helps - around most of the day if U are working on the issue.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Java problems: knock-on effect.
Contributor 29th Oct, 2011 18:55
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Hi Maurice.
I reinstalled ITunes & Quick Time and then uninstalled them (using Add & Remove for QT & 'own' uninstaller for ITunes).

I then used Search & deleted every file connected with them and Apple. They were mainly prefetch files, Application Data & Downloads.

I then ran UniBlue; there were 86 registry errors – since last week!

PSA again shows 100% but when I rebooted I still got the blasted messages:

"Windows cannot find XXXX. Make sure you typed the name correctly and then try again" etc etc.
There are two files that Windows cannot find:
(1) C:\Program Files\Common Files\Apple\Mobile Device Support\Applesyncnotifier.exe and
(2) C:\Program\Quick Time\QTTASK.exe

It seems to me that the problems are not with ITunes & Quicktime but with Windows.
I am delighted that Windows cannot find them - I deleted/uninstalled the blardy things!
So what I'd now love to find out is why Windows is looking for them!! :0)

Is there a way to see what Windows program/procedure is looking for them, please, Maurice?


--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Maurice Joyce RE: Java problems: knock-on effect.
Handling Contributor 29th Oct, 2011 19:29
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Go to Start>run>in the box type REGEDIT

Once open EXPAND the key(arrow on left) HKEY_CURRENT_USER - look for SOFTWARE

Expand SOFTWARE - Can U see any folders in the left column marked Quicktime or ITunes or Apple?

Now do the same procedure in key HKEY_LOCAL_MACHINE

What folders are in either keys that U think may belong to these programmes?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Java problems: knock-on effect.
Contributor 29th Oct, 2011 21:30
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
That was fascinating, Maurice!

(1) In HKEY_CURRENT_USER – SOFTWARE are two folders:
1.1 Apple Computers Inc.....Quick Time.....Local Users Preference
1.2 Apple Inc.....Apple Mobile Device Support

(2) In HKEY_LOCAL_MACHINE – Software are also two folders:
2.1 Apple Computers Inc.....IPod
2.2 Apple Inc.....Apple Software Update

Are we getting closer? !!

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Maurice Joyce RE: Java problems: knock-on effect.
Handling Contributor 29th Oct, 2011 22:00
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Go back in - Right click each entry & select delete.

Now what happens when U reboot?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Java problems: knock-on effect.
Contributor 29th Oct, 2011 22:52
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
I deleted them, Maurice.

But the messages were still there after I re-booted.

Having an early night, with fingers and everything else crossed that you'll resolve it!

Good night.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Maurice Joyce RE: Java problems: knock-on effect.
Handling Contributor 29th Oct, 2011 23:15
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Away most of today (Sunday).

Right click on start>all users>Windows Explorer should open.> now expand the C drive & navigate to

Program Files (expand it)>Common Files (expand it)> this file will be in there >Apple\Mobile Device Support\Applesyncnotifier.exe - right click & delete it. If there are other folders in there for quicktime or Itunes delete them as well.

While in Program Files can U see any Program Folders (other than Common Files) for Quicktime/Itunes/Apple - if so right click & delete them.

Has that fixed it?

If it remains an issue go to start>Control Panel>Administrative Tools>Services

Are there entries in there for QTTASK or the notifier? If so double click on the task & reset the start up to DISABLED.

Interesting to see how this pans out.





--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Java problems: knock-on effect.
Contributor 30th Oct, 2011 11:14
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
(1) This is a mystery, Maurice. I did as you suggested but there is nothing in those places connected to Apple, ITunes, Quick Time or similar.

(2) SEARCH shows nothing for QTTASK and four for Notifier (two each for BTHelp & Uniblue so they’re OK). As you're away, I thought I'd try other steps to help you help me:

(3) I googled and found this rather frightening page:
http://www.file.net/process/qttask.exe.html
“Dangerous” plus some sarcasm against Apple there!

(4) I followed the link to Security Task Manager – the free version found nothing.

(5) I then tried http://www.computing.net/answers/security/how-to-r...
But nothing new there.

(6) 67000+ looked for it here http://www.bleepingcomputer.com/startups/Qttask.ex...

(7) At which stage I was tempted to give up. Out of my depth! But I then followed the PCPitstop link: http://www.pcpitstop.com/libraries/process/i/qttas...

(8) This took me to WinPatrol Plus, which I already have. I checked there and found this:
http://www.winpatrol.com/db/pluscloud/applesyncnot...
I removed it – still the same!!

Have a great day Maurice. Thanks for your help so far.


--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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mogs RE: Java problems: knock-on effect.
Expert Contributor 30th Oct, 2011 11:25
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Just a re-suggestion taffy....something you could try in Maurice's absence.
Windows relies on the cleaness of the disc for information. Running CHKDSK will verify that.
From my experience....simply running it, sometimes prompts it to further corrective activity of it's own accord . As I "said".......just a suggestion........Have a good day !

--
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taffy078 RE: Java problems: knock-on effect.
Contributor 30th Oct, 2011 13:10
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Hi young Mogs! Comment allez-vous?

Will try that shortly. Wife's birthday today and the occasion (alcohol?) is getting to me!!!

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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mogs RE: Java problems: knock-on effect.
Expert Contributor 30th Oct, 2011 13:39
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Imbibing from one of your glass slippers before twelve again ! Is it too late to save you from the darkness on a Sunday ?!
I'm torn between wishing you to convey my congratulations or deepest sympathies to your wife !! Haha ! Have a good day.

--
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Maurice Joyce RE: Java problems: knock-on effect.
Handling Contributor 1st Nov, 2011 11:49
Score: 11865
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User Since: 4th Jan 2009
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Location: UK
Last edited on 1st Nov, 2011 11:51
@Taffy
How is progress on this issue?

If stiil there when do U get the error message?

During the boot stage when the screen is black or immediately after it starts to boot into windows (blue screen)?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Java problems: knock-on effect.
Contributor 1st Nov, 2011 17:31
Score: 408
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User Since: 26th Feb 2009
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Location: UK
Hi Maurice. I've reinstalled Quick Time just to stop the blasted message!

It appears when my profile desktop is being loaded.
I should have added that I ran Malwarebytes and am at least pleased that I haven't got the virus 'version'.
Apple users have been complaining for at least six years.

To make matters worse, my system is at times very slow - CPU 100% - and I've found the cause, Norton's "ccSvcHst.exe". I'm about to tell them that if they can't sort it out, I won't renew. I'll go to a free one such as AVG.
I did think of increasing my RAM but I now find that I have 2gb of DRAM, not RAM. These are 4 x 500mb. There's no space for more and it seems that 500mb is the largest you can get. If all this is true, then ccSvcHst.exe must go!

Possibly a separate thread but probably not as it's not really recurity related.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Maurice Joyce RE: Java problems: knock-on effect.
Handling Contributor 1st Nov, 2011 18:05
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 1st Nov, 2011 21:28
I think U might be shooting the messenger. Norton 2012 goes like a rocket. Your version number should be 19.1.1.3

This is about the best description of SvcHost I can find for U.

http://www.processlibrary.com/directory/files/ccsv...

I think U need to look towards Uniblue. The reason U are having so much trouble with mundane tasks points very much towards alleged registry cleaners like that crippling a system by removing required components. This can have the effect of slowness because programmes are looking for files that may well have been removed.

Have U got a log of all the files Uniblue has removed in the last month or so?

Have U tried scannow to check all your system files are present?
http://support.microsoft.com/kb/929833
EDIT: Have added this link which deals solely with XP

http://www.internetfixes.com/scannow_sfc_windows_x...

If U are looking at RAM have U run a check on possibilities with a programme like this?
http://www.crucial.com/uk/store/drammemory.aspx

It gives U all the details about your PC after the scan. Remember with a 32 Bit system U can only have a max of 4GB physical (3.35GB useable)

Hope this helps.




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Java problems: knock-on effect.
Contributor 5th Nov, 2011 10:04
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
As ever, Maurice, your help is very much appreciated. I'm working my way through the possible solutions and will get back.

The reason for this post is that I've just run my (PC Pitstop) PC Matic. Included in the results is this statement:

Quick Time Task was removed from Start-up.

I'm now going out so I'll reboot later to see if this is the answer to my Quick Time problem! :0)

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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taffy078 RE: Java problems: knock-on effect.
Contributor 8th Nov, 2011 08:54
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
@Maurice.

It's taken me a while to trawl through these suggestions. Some weren't suitable because many of my files are OEM. Thanks also for the 'baby/bathwater' comment re NIS - they have found a problem in my software and have resolved it.

I hadn't realised that I have quite a few svchost.exe files - mainly to check for updates, it seems, inlcuding Microsoft.

I haven't been able to stop those blasted Quick Time & I-Tunes error messages on boot-up so I have arrived at a pragmatic decision - I have reinstalled both programs and now have no error messages. The easy way out but I have the memory capacity and - who know? - I might even use the programs!

PS I've just been given a Kindle for my birthday (25!) so that's my next assault on PC technology and gremlins!

Thanks for your help, MAurice - you, too Mogs

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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