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Forum Thread: PSI 2.0 not showing scan results on 2 systems out of 3.

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comp_whiz PSI 2.0 not showing scan results on 2 systems out of 3.
Member 12th Dec, 2011 17:49
Ranking: 0
Posts: 4
User Since: 21st Feb, 2011
System Score: N/A
Location: LB
The tray icon correctly shows the current status of the system on all systems where PSI is installed. However on two out of three systems, when I launch PSI and run a scan the scan completes successfully, but I get 0% and no scan results.

On the two systems that do not show any results, Settings -> Drives has no drives to select from. There is nothing in common between the two systems with broken PSI: one is Windows XP sp3 32-bit and the other is Windows 7 sp1 64-bit.

The Windows 7 installation is a fresh install of PSI 2.0.

I have come to rely on PSI to ensure timely third party program updates. How do I diagnose / solve the problem?

mogs RE: PSI 2.0 not showing scan results on 2 systems out of 3.
Expert Contributor 12th Dec, 2011 18:11
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@comp_whiz

Have you tried checking carefully thro' the settings for each pc.....that they're configured as per the FAQ's here :-
http://secunia.com/products/consumer/psi/faq/#s3
Please note the additional notes for XP further down.

Hope it helps....regards,

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Maurice Joyce RE: PSI 2.0 not showing scan results on 2 systems out of 3.
Handling Contributor 12th Dec, 2011 18:31
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Location: UK
Are U still using a proxy as described here?

http://secunia.com/community/forum/thread/show/117...

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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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comp_whiz RE: PSI 2.0 not showing scan results on 2 systems out of 3.
Member 12th Dec, 2011 19:22
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Posts: 4
User Since: 21st Feb 2011
System Score: N/A
Location: LB
Found the problem. The two systems where PSI was misbehaving had their Server and Workstation services turned off.

They are turned on only when needed. When I turned them on, everything went back to normal.
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comp_whiz RE: PSI 2.0 not showing scan results on 2 systems out of 3.
Member 12th Dec, 2011 19:35
Score: 0
Posts: 4
User Since: 21st Feb 2011
System Score: N/A
Location: LB
Yes still using proxy. Found where the proxy settings used by PSI are stored:

HKU\.Default\Software\Microsoft\Windows\CurrentVer sion\Internet Settings.

When I changed the settings stored there, PSI scan worked.
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Maurice Joyce RE: PSI 2.0 not showing scan results on 2 systems out of 3.
Handling Contributor 12th Dec, 2011 21:46
Score: 11723
Posts: 8,968
User Since: 4th Jan 2009
System Score: N/A
Location: UK
I am perhaps reading your thread incorrectly.

1. U have 3 PC's running PSI version 2.0.0.4003 via proxies?

2. 2 PC's (1 x Windows XP SP3 32 Bit & 1 x Windows 7 SP1 64 Bit) have issues as follows:

a. Neither has any drives showing in the Settings>drive tab?

b. Despite a. above each PC completes a full PSI without U being notified that the scan has aborted?

c. On completion of the scan the Scan Results Page is not populated with any data?

3. What OS is the PC that works correctly?

4. When U mouse over the Tasktray Icon what message do U get?



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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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