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Forum Thread: Hangs at network connectivity check
You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.This thread was submitted in the following forum:
PSI
| xerces8 | Hangs at network connectivity check |
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8th Jan, 2012 17:40 |
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Ranking: 5 Posts: 24 User Since: 14th Sep, 2010 System Score: N/A Location: SI |
PSI 1.5.0.2 on Windows XP. Since yesterday (I did not run it for a while before that), when I start it, it hangs at the first page saying: "Please wait while network connectivity is verified." I tried everything from the FAQ, but is still does not work. Any other idea to try? On another computer with Windows 7 in the same home network PSI 1.5.0.2 works fine. When running in debug mode (psi.exe --verbose --debug secunia.txt) on the XP I get: [01/08 17:14:00.890] Scanning file: 'C:\Program Files\Secunia\PSI\psi.exe' [01/08 17:14:00.890] Scanning PE header for file: C:\Program Files\Secunia\PSI\psi.exe [01/08 17:14:00.890] Offset=248 [01/08 17:14:00.890] Timestamp: 0x4bff9c98 [01/08 17:14:00.890] Machine : 0x014c [01/08 17:14:00.890] Secunia PSI 1.5.0.2 starting [01/08 17:14:00.890] WOW64 : 0 [01/08 17:14:01.062] Checking in with server (psi.secunia.com) [01/08 17:14:01.062] Connecting to psi.secunia.com:443 [01/08 17:14:01.062] GET /psi_api/1502/?type=agent_check&agent_version=1.5. [01/08 17:14:50.171] Tearing down COM |
| xerces8 | RE: Hangs at network connectivity check | ||||||||
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8th Jan, 2012 17:48 | ||||||||
| Score: 5 Posts: 24 User Since: 14th Sep 2010 System Score: N/A Location: SI Last edited on 8th Jan, 2012 17:49 |
I tried to load that URL in the browser and it comes up emtpy (on both PCs). Then I started PSI on the Windows 7 PC in debug mode and tried the URL it uses, and that URL returns content when tried on both PCs. That URL is : https://psi.secunia.com:443/psi_api/1502/?type=age... So it seems the server refuses my first PCs query for some reason. Here are details I got using wget: $ wget --no-check-certificate -d "https://psi.secunia.com:443/psi_api/1502/?type=age..." DEBUG output created by Wget 1.13.4 on cygwin. URI encoding = `UTF-8' --2012-01-08 17:18:15-- https://psi.secunia.com/psi_api/1502/?type=agent_c... Resolving psi.secunia.com (psi.secunia.com)... 91.198.117.248, 91.198.117.247 Caching psi.secunia.com => 91.198.117.248 91.198.117.247 Connecting to psi.secunia.com (psi.secunia.com)|91.198.117.248|:443... connected. Created socket 3. Releasing 0x004f3528 (new refcount 1). WARNING: The certificate of `psi.secunia.com' is not trusted. WARNING: The certificate of `psi.secunia.com' hasn't got a known issuer. ---request begin--- GET /psi_api/1502/?type=agent_check&agent_version=1.5. User-Agent: Wget/1.13.4 (cygwin) Accept: */* Host: psi.secunia.com Connection: Keep-Alive ---request end--- HTTP request sent, awaiting response... ---response begin--- HTTP/1.1 406 Not Found Date: Sun, 08 Jan 2012 16:19:05 GMT Server: Apache Content-Length: 0 Keep-Alive: timeout=5, max=100 Connection: Keep-Alive Content-Type: text/html; charset=utf-8 ---response end--- 406 Not Found Registered socket 3 for persistent reuse. URI content encoding = `utf-8' ] done. 2012-01-08 17:18:15 ERROR 406: Not Found. |
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| bjm__ | RE: Hangs at network connectivity check | ||||||||
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8th Jan, 2012 20:54 | ||||||||
| Score: 64 Posts: 374 User Since: 9th Mar 2009 System Score: 100% Location: US |
Thanks for posting Topic I've been having same issue on my Vista box emailed my debug log to support@secunia.com re my Topic http://secunia.com/community/forum/thread/show/119... Thanks again bjm__ |
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| xerces8 | RE: Hangs at network connectivity check | ||||||||
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8th Jan, 2012 22:38 | ||||||||
| Score: 5 Posts: 24 User Since: 14th Sep 2010 System Score: N/A Location: SI Last edited on 8th Jan, 2012 22:39 |
After a while the text in the PSI window changed to: An error occurred. You PSI installation does not appear to have registered it self correctly. Please ensure that 'psi.exe' is allowed to connect to the Internet, then please close down the PSI and start it again. Alternatively, try to re-verify your account. Re-verify account If this still doesn't solve this issue, then please contact support@secunia.com for further assistance. "Re-verify account" is a link, but unfortunately, nothing happens, when I click it. :( |
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| xerces8 | RE: Hangs at network connectivity check | ||||||||
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8th Jan, 2012 22:43 | ||||||||
| Score: 5 Posts: 24 User Since: 14th Sep 2010 System Score: N/A Location: SI |
OK, I "phised" out that the link points to https://psi.secunia.com/psi/1502/index.php?page=lo... I opened that in the web browser, but it shows the exactly same text as above. Clicking the "Re-verify account" link just reloads the page. |
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| bjm__ | RE: Hangs at network connectivity check | ||||||||
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8th Jan, 2012 23:00 | ||||||||
| Score: 64 Posts: 374 User Since: 9th Mar 2009 System Score: 100% Location: US |
Exact same experience w my Vista box. Link does nothing for me also ? Do you perhaps have another User Account to run PSI from....? I have two Admin accounts and have always been able to run PSI from both accounts. A few days ago. Access to PSI hung at Network Connectivity from both accounts. I used revouninstaller after trying PSI built in uninstaller / re-install with no change. Revo must have cleared out at least one PSI profile because I am now able to run PSI from one Admin account. I was also able to recover the PSI profile associated with that Admin account. The second Admin account hangs at Network Connectivity. The PSI profile is/was different for each Admin account. Just my two cents |
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| bjm__ | RE: Hangs at network connectivity check | ||||||||
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10th Jan, 2012 06:16 | ||||||||
| Score: 64 Posts: 374 User Since: 9th Mar 2009 System Score: 100% Location: US |
Hello xerces8 Have you made any progress re our issue ? I'm still waiting for Network Connectivity to be verified; How about you ? Thanks |
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| xerces8 | RE: Hangs at network connectivity check | ||||||||
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11th Jan, 2012 21:23 | ||||||||
| Score: 5 Posts: 24 User Since: 14th Sep 2010 System Score: N/A Location: SI |
I reinstalled, rebooted, but it did not help. Finally, as suspected, the culprit was the unique ID assigned to me and the somehow botched configuration associated with it as secunia.com. After I cleaned the Secunia stored information from the registry (after uninstalling PSI) and reinstalled PSI, it works again. The settings are in HKEY_CURRENT_USER\Software\Secunia I just deleted the entire "Secunia" key. |
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| bjm__ | RE: Hangs at network connectivity check | ||||||||
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12th Jan, 2012 18:25 | ||||||||
| Score: 64 Posts: 374 User Since: 9th Mar 2009 System Score: 100% Location: US Last edited on 12th Jan, 2012 18:31 |
Hello xerces8 Thanks again for pointing me to a plausible solution. Apparently the Profile Username is superfluous. The unique user ID token assigned by Secunia holds the key. Much appreciated bjm__ |
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