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Forum Thread: Live Messenger file missing at start-up

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Microsoft
And, this specific program:
Windows Live Messenger 15.x

This thread has been marked as resolved.
taffy078 Live Messenger file missing at start-up
Contributor 22nd Feb, 2012 16:28
Ranking: 408
Posts: 1,352
User Since: 26th Feb, 2009
System Score: 100%
Location: UK
Last edited on 22nd Feb, 2012 16:31

(Note - I've shown the latest version above 15.x but I've no idea if this is correct.)

Because of constant annoyances, I’ve just uninstalled all the Windows Live programs, including Mail, using the Microsoft uninstaller that came on screen.
Since then, every time I power up I get this message:
“Windows cannot find ‘C:\PROGRAM FILES\WINDOWS LIVE\MESSENGER\MSNMSGR.EXE’. Make sure you typed the name correctly, and then try again.” Etc etc

After doing some research on the web, I went to the ‘Ask Leo’ site from where I was directed to this article:
http://technet.microsoft.com/en-us/sysinternals/bb...

I downloaded Autoruns from there and ran it (it seems very useful) but it didn’t find the file.
(The ‘nearest’ one was C:\PROGRAM FILES\MESSENGER\MSMSGS.EXE. This is described as an extension in the Microsoft\Internet Explorer folder. I left the box ticked as clearly it’s not the file that is generating the error message.)

The original article said that if Autoruns doesn’t find the ‘offending’ file, the Windows start-up process is not looking for it, suggesting that it could be a virus. I’ve run Malwarebytes & that says 100% OK.
I've no doubt at all that there is no virus involved - I hope that I'm right - but are there any more checks that I can carry out?

PS I also get another similar one – ‘C:\PROGRAM FILES\ASK.COM\UPDATER\UPDATER.EXE’. But I’ve kept on top of Ask ever since a program (Adobe Reader/Foxit Reader perhaps) installed it even tho’ I’d not ticked that particular box. (Maurice sorted that one.) I’ll get on with Ask when I’ve sorted this one out. (Just remembered that Ask is the default search engine for Norton IS.)

Edit: inserted paragraph breaks

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003

Post "RE: Live Messenger file missing at start-up" has been selected as an answer.
Maurice Joyce RE: Live Messenger file missing at start-up
Handling Contributor 22nd Feb, 2012 16:37
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Have U got the Windows Clean Up tool installed?

I believe Norton search IS POWERED by ASK - that is someone different to what U suggest - please confirm.



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Live Messenger file missing at start-up
Contributor 22nd Feb, 2012 19:35
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
@Maurice:

(1) "Have U got the Windows Clean Up tool installed? No idea Maurice so I went on the Windows site There seemed to be Clean-up tools galore! None seemed to refer to this issue.

(2) "I believe Norton search IS POWERED by ASK. My PC-innocence is showing again! What I meant is that when I open IE there's a Norton 'Safe Search' toolbar there that I use - I like the RAG traffic light style. That's what I meant by "default search engine".

Once again, I hope that these comments make sense!



--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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Maurice Joyce RE: Live Messenger file missing at start-up
Handling Contributor 22nd Feb, 2012 21:30
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Understand completely. I do not think it is related to a security issue. I will contact U by email.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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taffy078 RE: Live Messenger file missing at start-up
Contributor 25th Feb, 2012 08:28
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
seemingly resolved! Email on way. Thanks Maurice.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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