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Forum Thread: Can't install Adobe Flash Player update
You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.This thread was submitted in the following forum:
Programs
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Relating to this vendor: Adobe Systems |
And, this specific program: Adobe Flash Player 10.x |
| N2lli2 | Can't install Adobe Flash Player update |
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23rd Jan, 2009 17:28 |
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Ranking: 0 Posts: 8 User Since: 4th Dec, 2008 System Score: N/A Location: N/A |
I was told to uninstall the old version and install Adobe Flash Player version 10.0.12.36 I did the unistall and now it will not install the updated version. I have Vista Home Premium Sp1, 64 bit. What do I do now? Janice Albert |
| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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23rd Jan, 2009 19:06 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK Last edited on 23rd Jan, 2009 19:07 |
Janice I suspect U uninstalled using add/remove which is not recommended by Adobe. Click here for Adobe uninstall link: http://kb.adobe.com/selfservice/viewContent.do?ext... Once uninstalled reboot & install latest version from here: http://www.macromedia.com/software/flash/about/ Rerun PSI -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| N2lli2 | RE: Can't install Adobe Flash Player update | ||||||||
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23rd Jan, 2009 23:38 | ||||||||
| Score: 0 Posts: 8 User Since: 4th Dec 2008 System Score: N/A Location: N/A |
Thanks, I did that and I did get it installed on Firefox, however I still can't get it installed on IE. When I click to install it, it says something about the gold info bar at the top of the page that needs to be clicked to let the active X install. Well there is no gold bar appearing to click. So some of my settings must not be right. Any suggestions? Janice |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2009 00:33 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
In IE click on TOOLS>SECURITY TAB> and ensure each option is set to default. Then use this link to install Flash to IE http://www.filehippo.com/download_flashplayer_ie/ -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| N2lli2 | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2009 01:07 | ||||||||
| Score: 0 Posts: 8 User Since: 4th Dec 2008 System Score: N/A Location: N/A |
Thanks, Maurice, this did the trick and both IE and Firefox both have Adobe Flash Player installed. So next time when there is an update in flash player, should I uninstall the old one with the adobe flash player uninstaller, first before updating? Janice |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2009 07:31 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK Last edited on 24th Jan, 2009 07:34 |
Janice, Pleased all is OK for U. I would - I do it every time. Uninstall using the Adobe Uninstaller NOT add/remove. Reboot Install Works for me. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| N2lli2 | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2009 13:58 | ||||||||
| Score: 0 Posts: 8 User Since: 4th Dec 2008 System Score: N/A Location: N/A |
Thanks for all the help and advice. Janice |
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| karlerik1 | RE: Can't install Adobe Flash Player update | ||||||||
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27th Feb, 2009 14:10 | ||||||||
| Score: 0 Posts: 1 User Since: 4th Dec 2008 System Score: N/A Location: N/A |
on 23rd Jan, 2009 17:28, N2lli2 wrote: I was told to uninstall the old version and install Adobe Flash Player version 10.0.12.36 I did the unistall and now it will not install the updated version. I have Vista Home Premium Sp1, 64 bit. What do I do now? Janice Albert |
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| WideWall93 | RE: Can't install Adobe Flash Player update | ||||||||
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28th Feb, 2009 18:32 | ||||||||
| Score: 0 Posts: 1 User Since: 27th Feb 2009 System Score: N/A Location: N/A Last edited on 28th Feb, 2009 18:36 |
Maurice............ many thanks to you for solving my problem as is described in the previous posts. I too, did not realise that one has to uninstall Flashplayer by using its own uninstaller. However, needless to say I have 'saved' all the relevant links that you suggested for any possible future reference. My thanks again for your help. WideWall O/S Vista Home Premium SP1 32bit. |
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| Bob_Primak | RE: Can't install Adobe Flash Player update | ||||||||
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1st Mar, 2009 08:57 | ||||||||
| Score: 0 Posts: 45 User Since: 28th Feb 2009 System Score: N/A Location: Hinsdale, Illinois, US Last edited on 1st Mar, 2009 08:59 |
The current Flash Player installer does remove the old version, but not if it has been cloned by a program into a nonstandard location. For these instances, I find that Revo Uninstaller does the trick. Often, nothing special is needed if you download and run the current stand-alone installer from Adobe. The current Flash Player version is something like dot-22.xxx, not dot-12.xxx. And in IE7 or IE8, the best way to allow Adobe to download Active X controls is to list the site in your Trusted Zone under Internet Options. Leave the Internet Zone as Active X free as possible. -- -- Bob -- |
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| Dewittcandlespar | RE: Can't install Adobe Flash Player update | ||||||||
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1st Mar, 2009 14:29 | ||||||||
| Score: 0 Posts: 1 User Since: 26th Feb 2009 System Score: N/A Location: N/A |
on 23rd Jan, 2009 17:28, N2lli2 wrote: I was told to uninstall the old version and install Adobe Flash Player version 10.0.12.36 I did the unistall and now it will not install the updated version. I have Vista Home Premium Sp1, 64 bit. What do I do now? Janice Albert |
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| karlerik2 | RE: Can't install Adobe Flash Player update | ||||||||
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2nd Mar, 2009 00:44 | ||||||||
| Score: 0 Posts: 1 User Since: 1st Mar 2009 System Score: N/A Location: N/A |
on 23rd Jan, 2009 17:28, N2lli2 wrote: I was told to uninstall the old version and install Adobe Flash Player version 10.0.12.36 I did the unistall and now it will not install the updated version. I have Vista Home Premium Sp1, 64 bit. What do I do now? Janice Albert |
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| mccaffrey50 | RE: Can't install Adobe Flash Player update | ||||||||
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11th Aug, 2009 07:46 | ||||||||
| Score: 0 Posts: 1 User Since: 11th Aug 2009 System Score: N/A Location: N/A |
Many thanks on how to uninstall/install adobe flash player using IE. You're a great help. | ||||||||
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| ed2main2 | RE: Can't install Adobe Flash Player update | ||||||||
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3rd Jan, 2010 03:38 | ||||||||
| Score: 0 Posts: 1 User Since: 3rd Jan 2010 System Score: N/A Location: N/A Last edited on 3rd Jan, 2010 03:40 |
To:Janice and Maurice Here it is, almost one year later and Janice's question still stands with Maurice's perfect answer to even my problem today, i.e. the "IE" point. Thanks to the two of you for your issue and knowledge, if your still visiting this forum. P.S. With countless years surfing the net, this would my first reply in a forum... ISH! (important stuff here!) -E2m2 |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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3rd Jan, 2010 10:46 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
I have updated my advice on Flash. They do now include an uninstaller (of sorts) within the new Flash download. It remains imperfect in that it does not trawl the user PC & warn them to switch off programmes using Flash prior to a new install which can result in "in use" ocx files not being removed. Until they perfect this, like so many other vendors have done,I believe my latest advice remains valid. UPDATING ADOBE FLASH ==================== Adobe have not fully mastered(unlike many other vendors) the art of stopping elements of a programme (Flash in this instance) from working prior to an install of a new version. The result is that an "in use" flash ocx file will not be uninstalled. Nor, have they widely publicised the fact that they do not support removal of older versions by using Control Panel>Add/Remove or other 3rd party uninstallers. Advanced users just need to install the new version(s),then find the old OCX file & zap it. Others may wish to take a longer route to successfully remove a vulnerability from Adobe Flash you should: 1. Download & use the Flash Uninstaller from here: #####Before actually running the uninstaller it is a good idea to close all browsers,PSI and any other programme U think may be using Flash ##### http://kb2.adobe.com/cps/141/tn_14157.html 2. Reboot to clear out any left over ocx files. 3. Rescan using PSI - if there are any insecure Flash elements left what is the path to them? U should not proceed to stage 4 until all U clear any problems found.(The PSI overview page may look a little odd because it uses Flash for the pictorials) Note: At this stage,if PSI finds any elements of Flash in the C:\i386 folder or on any drive other than C that is an OEM reinstallation partition (normally D drive) or a drive U use solely to backup your work U can safely create an ignore rule. It may also be in the Recycle Bin. 4. Reinstall the latest Internet Explorer Flash Player from here: http://www.filehippo.com/download_flashplayer_ie/ (I strongly advise U not to select the Beta version unless an advanced user). The latest stable & secure version is: 10.0.42.34 4A.If U are also using Firefox, Opera and other Gecko-based browsers U need this link as well: http://www.filehippo.com/download_flashplayer_fire... (Again, I strongly advise U select the stable & secure version: 10.0.42.34) Security. Adobe also have a very bad habit of changing your Flash settings each time they plug vulnerabilities. To change the security settings to your liking & regain control of your PC click here: http://www.macromedia.com/support/documentation/en... Bloat ware. If you used the Adobe site, rather than FileHippo to update you will also find they try or have installed an unnecessary Download Manager. It is bloat ware by a third party Company called NOS. If found I would uninstall it via Add/Remove. 09:30 03/01/2010 -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| WendyLi7 | RE: Can't install Adobe Flash Player update | ||||||||
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23rd Jan, 2010 05:27 | ||||||||
| Score: 0 Posts: 6 User Since: 23rd Jan 2010 System Score: N/A Location: N/A |
Hi ! In my situation: When I start downloading the Adobe Flash Player for Safari, it states that I need to close the following: Safari. So I closed the website and pressed "try again." Yet, it still doesn't let me download it. However, it does work for IE.... Please help ! |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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23rd Jan, 2010 08:20 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
Try to close it via CTRL+ALT+DEL (Task Manager) - check & stop it if running in applications or processes. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| WendyLi7 | RE: Can't install Adobe Flash Player update | ||||||||
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23rd Jan, 2010 09:02 | ||||||||
| Score: 0 Posts: 6 User Since: 23rd Jan 2010 System Score: N/A Location: N/A |
Hmm, when I press ctrl+alt+delete, it takes me to log off my laptop. Anymore suggestions? Thanks ! |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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23rd Jan, 2010 09:27 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
Two more options: Go to Start> Run> type taskmgr> press OK or RIGHT click in an EMPTY part of the taskbar & select TASK MANAGER -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| WendyLi7 | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2010 00:55 | ||||||||
| Score: 0 Posts: 6 User Since: 23rd Jan 2010 System Score: N/A Location: N/A |
When I go to Windows Task Manager and into Applications, there is a task that is running which is Adobe Flash Player but I don't know what to do with it. | ||||||||
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| WendyLi7 | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2010 00:56 | ||||||||
| Score: 0 Posts: 6 User Since: 23rd Jan 2010 System Score: N/A Location: N/A |
Actually, it states " Can't download Adobe Flash Player Forum..." | ||||||||
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| trfour | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2010 01:01 | ||||||||
| Score: 0 Posts: 8 User Since: 1st Aug 2009 System Score: N/A Location: N/A Last edited on 24th Jan, 2010 01:05 |
on 23rd Jan, 2009 19:06, Maurice Joyce wrote: Janice I suspect U uninstalled using add/remove which is not recommended by Adobe. Click here for Adobe uninstall link: http://kb.adobe.com/selfservice/viewContent.do?ext... Once uninstalled reboot & install latest version from here: http://www.macromedia.com/software/flash/about/ Rerun PSI Thank you sooo much Maurice!! I was having a problem as well. I didn't know that the older versions of flash player using Add / Remove just doesn't get it done. Thanks again to you, my system is back up to an %100 percent safe security rating! System; Dell inspiron - 531 Windows XP Home Addition AMD Athlon - 64 Terry |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2010 01:05 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
That is PSI running - highlight the entry & select End Task. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| WendyLi7 | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2010 01:42 | ||||||||
| Score: 0 Posts: 6 User Since: 23rd Jan 2010 System Score: N/A Location: N/A |
Thank you ! It finally worked ! :)) | ||||||||
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| WendyLi7 | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2010 01:45 | ||||||||
| Score: 0 Posts: 6 User Since: 23rd Jan 2010 System Score: N/A Location: N/A |
Hmm, I was wondering if you know how get connection to the itunes store? | ||||||||
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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24th Jan, 2010 02:09 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
http://www.apple.com/itunes/ -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| wbarrett | RE: Can't install Adobe Flash Player update | ||||||||
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31st Jan, 2010 13:32 | ||||||||
| Score: -3 Posts: 3 User Since: 31st Jan 2010 System Score: N/A Location: N/A |
on 24th Jan, 2010 02:09, Maurice Joyce wrote: http://www.apple.com/itunes/[/quote] My adobe flash player all of a sudden stopped working. I assumed I needed a new version. I read the thread and down loaded the flash player uninstall and while trying to reinstall the lasted version I get a message from Active X set up: Error Opening File for Writing: Can't write C;\Windows\system32\Macromed\Flash\Fash10d.ocx Abort Retry Ignore Do you have any ideas? Please Help Warren |
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| RE: Can't install Adobe Flash Player update | [+] |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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31st Jan, 2010 16:08 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
Just scroll up. I have already posted how to solve Adobe Flash issues. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| RE: Can't install Adobe Flash Player update | [+] |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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1st Feb, 2010 00:52 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
@omatep, Why are U quoting Janice & writing nothing? All U are doing is filling our mail boxes with junk. If U are having problems with Flash scroll up & use the solution I have already posted. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| wbarrett | RE: Can't install Adobe Flash Player update | ||||||||
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2nd Feb, 2010 14:10 | ||||||||
| Score: -3 Posts: 3 User Since: 31st Jan 2010 System Score: N/A Location: N/A |
Thanks Maurice for the help. I think i finally have the latest version installed but it will not appear to open. When I am on a web page and go to open a vid I am sent to another page to down load Adobe Flash Player again. Any idea as to what I am doing wrong. Thank you Warren |
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| Maurice Joyce | RE: Can't install Adobe Flash Player update | ||||||||
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2nd Feb, 2010 16:04 | ||||||||
| Score: 8623 Posts: 6,660 User Since: 4th Jan 2009 System Score: 100% Location: UK |
What browser are U using that creates this issue? Have U got both versions of Flash installed? As my post indicates U need one for Microsoft IE & the Gecko based version for the remainder (Firefox/Google etc) -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE9 16GB RAM |
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| coryat20910 | RE: Can't install Adobe Flash Player update | ||||||||
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28th Feb, 2010 22:34 | ||||||||
| Score: 0 Posts: 1 User Since: 28th Feb 2010 System Score: N/A Location: US |
I have Windows XP with IE. My Adobe Flash Player 10 is broken. I use the removal tool that Adobe supplies and that now sits on my desktop. I shut down everything that I can think of, including windows explorer, the internet connection, and Norton before I run the removal tool. I look at the details of the installation to make sure that nothing says "delete on reboot"; if it does, I reboot. I then run the installation tool in the same way from my desktop, but when I try to view a video it says that I need to install Adobe Flash Player version 10. According to the add/remove-programs portion of my control panel, the Flash Player is installed, but it isn't recognized when I try to use it. When instead I follow the Adobe troubleshoot script, I go to the line "If you are still having problems, click here to download." I click as instructed, and when it gets to installation it says "Adobe Flash Player 10 has been loaded before. Reload it?" This makes me think that some file did not get removed by the uninstaller, but I can't figure out what it is. When Adobe offers the Flash Player for download, it tries to give me some free time with Macafee, but I always uncheck that box before proceeding. Could that be a problem? Any ideas? Thanks, Cory |
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