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Forum Thread: Can't install Adobe Flash Player update

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Flash Player 10.x

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N2lli2 Can't install Adobe Flash Player update
Member 23rd Jan, 2009 17:28
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User Since: 4th Dec, 2008
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I was told to uninstall the old version and install Adobe Flash Player version 10.0.12.36 I did the unistall and now it will not install the updated version.

I have Vista Home Premium Sp1, 64 bit.

What do I do now?

Janice Albert

Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 23rd Jan, 2009 19:06
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Posts: 9,101
User Since: 4th Jan 2009
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Last edited on 23rd Jan, 2009 19:07
Janice

I suspect U uninstalled using add/remove which is not recommended by Adobe.

Click here for Adobe uninstall link:
http://kb.adobe.com/selfservice/viewContent.do?ext...

Once uninstalled reboot & install latest version from here:

http://www.macromedia.com/software/flash/about/

Rerun PSI

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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N2lli2 RE: Can't install Adobe Flash Player update
Member 23rd Jan, 2009 23:38
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User Since: 4th Dec 2008
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Thanks, I did that and I did get it installed on Firefox, however I still can't get it installed on IE.

When I click to install it, it says something about the gold info bar at the top of the page that needs to be clicked to let the active X install. Well there is no gold bar appearing to click. So some of my settings must not be right. Any suggestions?

Janice
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 24th Jan, 2009 00:33
Score: 11865
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Location: UK
In IE click on TOOLS>SECURITY TAB> and ensure each option is set to default.

Then use this link to install Flash to IE
http://www.filehippo.com/download_flashplayer_ie/

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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N2lli2 RE: Can't install Adobe Flash Player update
Member 24th Jan, 2009 01:07
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Thanks, Maurice, this did the trick and both IE and Firefox both have Adobe Flash Player installed.
So next time when there is an update in flash player, should I uninstall the old one with the adobe flash player uninstaller, first before updating?
Janice
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 24th Jan, 2009 07:31
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Last edited on 24th Jan, 2009 07:34
Janice,
Pleased all is OK for U.

I would - I do it every time.
Uninstall using the Adobe Uninstaller NOT add/remove.
Reboot
Install
Works for me.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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N2lli2 RE: Can't install Adobe Flash Player update
Member 24th Jan, 2009 13:58
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Thanks for all the help and advice.

Janice
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karlerik1 RE: Can't install Adobe Flash Player update
Member 27th Feb, 2009 14:10
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on 23rd Jan, 2009 17:28, N2lli2 wrote:
I was told to uninstall the old version and install Adobe Flash Player version 10.0.12.36 I did the unistall and now it will not install the updated version.

I have Vista Home Premium Sp1, 64 bit.

What do I do now?

Janice Albert

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WideWall93 RE: Can't install Adobe Flash Player update
Member 28th Feb, 2009 18:32
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Last edited on 28th Feb, 2009 18:36
Maurice............ many thanks to you for solving my problem as is described in the previous posts.
I too, did not realise that one has to uninstall Flashplayer by using its own uninstaller.
However, needless to say I have 'saved' all the relevant links that you suggested for any possible future reference.
My thanks again for your help.

WideWall

O/S Vista Home Premium SP1 32bit.
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Bob_Primak RE: Can't install Adobe Flash Player update
Member 1st Mar, 2009 08:57
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Location: Hinsdale, Illinois, US
Last edited on 1st Mar, 2009 08:59
The current Flash Player installer does remove the old version, but not if it has been cloned by a program into a nonstandard location. For these instances, I find that Revo Uninstaller does the trick. Often, nothing special is needed if you download and run the current stand-alone installer from Adobe. The current Flash Player version is something like dot-22.xxx, not dot-12.xxx.

And in IE7 or IE8, the best way to allow Adobe to download Active X controls is to list the site in your Trusted Zone under Internet Options. Leave the Internet Zone as Active X free as possible.

--
-- Bob --
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Dewittcandlespar RE: Can't install Adobe Flash Player update
Member 1st Mar, 2009 14:29
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on 23rd Jan, 2009 17:28, N2lli2 wrote:
I was told to uninstall the old version and install Adobe Flash Player version 10.0.12.36 I did the unistall and now it will not install the updated version.

I have Vista Home Premium Sp1, 64 bit.

What do I do now?

Janice Albert

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karlerik2 RE: Can't install Adobe Flash Player update
Member 2nd Mar, 2009 00:44
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on 23rd Jan, 2009 17:28, N2lli2 wrote:
I was told to uninstall the old version and install Adobe Flash Player version 10.0.12.36 I did the unistall and now it will not install the updated version.

I have Vista Home Premium Sp1, 64 bit.

What do I do now?

Janice Albert

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mccaffrey50 RE: Can't install Adobe Flash Player update
Member 11th Aug, 2009 07:46
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Many thanks on how to uninstall/install adobe flash player using IE. You're a great help.
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ed2main2 RE: Can't install Adobe Flash Player update
Member 3rd Jan, 2010 03:38
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Last edited on 3rd Jan, 2010 03:40
To:Janice and Maurice

Here it is, almost one year later and Janice's question still stands with Maurice's perfect answer to even my problem today, i.e. the "IE" point. Thanks to the two of you for your issue and knowledge, if your still visiting this forum.

P.S. With countless years surfing the net, this would my first reply in a forum... ISH! (important stuff here!) -E2m2
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 3rd Jan, 2010 10:46
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
I have updated my advice on Flash. They do now include an uninstaller (of sorts) within the new Flash download. It remains imperfect in that it does not trawl the user PC & warn them to switch off programmes using Flash prior to a new install which can result in "in use" ocx files not being removed. Until they perfect this, like so many other vendors have done,I believe my latest advice remains valid.

UPDATING ADOBE FLASH
====================

Adobe have not fully mastered(unlike many other vendors) the art of stopping elements of a programme (Flash in this instance) from working prior to an install of a new version. The result is that an "in use" flash ocx file will not be uninstalled. Nor, have they widely publicised the fact that they do not support removal of older versions by using Control Panel>Add/Remove or other 3rd party uninstallers.

Advanced users just need to install the new version(s),then find the old OCX file & zap it.

Others may wish to take a longer route to successfully remove a vulnerability from Adobe Flash you should:

1. Download & use the Flash Uninstaller from here:

#####Before actually running the uninstaller it is a good idea to close all browsers,PSI and any other programme U think may be using Flash #####

http://kb2.adobe.com/cps/141/tn_14157.html

2. Reboot to clear out any left over ocx files.

3. Rescan using PSI - if there are any insecure Flash elements left what is the path to them? U should not proceed to stage 4 until all U clear any problems found.(The PSI overview page may look a little odd because it uses Flash for the pictorials)

Note: At this stage,if PSI finds any elements of Flash in the C:\i386 folder or on any drive other than C that is an OEM reinstallation partition (normally D drive) or a drive U use solely to backup your work U can safely create an ignore rule. It may also be in the Recycle Bin.


4. Reinstall the latest Internet Explorer Flash Player from here:

http://www.filehippo.com/download_flashplayer_ie/ (I strongly advise U not to select the Beta version unless an advanced user). The latest stable & secure version is: 10.0.42.34

4A.If U are also using Firefox, Opera and other Gecko-based browsers U need this link as well:

http://www.filehippo.com/download_flashplayer_fire... (Again, I strongly advise U select the stable & secure version: 10.0.42.34)

Security.
Adobe also have a very bad habit of changing your Flash settings each time they plug vulnerabilities. To change the security settings to your liking & regain control of your PC click here:

http://www.macromedia.com/support/documentation/en...

Bloat ware.
If you used the Adobe site, rather than FileHippo to update you will also find they try or have installed an unnecessary Download Manager.

It is bloat ware by a third party Company called NOS. If found I would uninstall it via Add/Remove.




09:30 03/01/2010

















--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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WendyLi7 RE: Can't install Adobe Flash Player update
Member 23rd Jan, 2010 05:27
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User Since: 23rd Jan 2010
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Hi !

In my situation: When I start downloading the Adobe Flash Player for Safari, it states that I need to close the following: Safari. So I closed the website and pressed "try again." Yet, it still doesn't let me download it.

However, it does work for IE....

Please help !
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 23rd Jan, 2010 08:20
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Try to close it via CTRL+ALT+DEL (Task Manager) - check & stop it if running in applications or processes.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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WendyLi7 RE: Can't install Adobe Flash Player update
Member 23rd Jan, 2010 09:02
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Hmm, when I press ctrl+alt+delete, it takes me to log off my laptop. Anymore suggestions?

Thanks !
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 23rd Jan, 2010 09:27
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
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Location: UK
Two more options:

Go to Start> Run> type taskmgr> press OK

or RIGHT click in an EMPTY part of the taskbar & select TASK MANAGER

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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WendyLi7 RE: Can't install Adobe Flash Player update
Member 24th Jan, 2010 00:55
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When I go to Windows Task Manager and into Applications, there is a task that is running which is Adobe Flash Player but I don't know what to do with it.
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WendyLi7 RE: Can't install Adobe Flash Player update
Member 24th Jan, 2010 00:56
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Actually, it states " Can't download Adobe Flash Player Forum..."
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trfour RE: Can't install Adobe Flash Player update
Member 24th Jan, 2010 01:01
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Last edited on 24th Jan, 2010 01:05
on 23rd Jan, 2009 19:06, Maurice Joyce wrote:
Janice

I suspect U uninstalled using add/remove which is not recommended by Adobe.

Click here for Adobe uninstall link:
http://kb.adobe.com/selfservice/viewContent.do?ext...

Once uninstalled reboot & install latest version from here:

http://www.macromedia.com/software/flash/about/

Rerun PSI


Thank you sooo much Maurice!! I was having a problem as well. I didn't know that the older versions of flash player using Add / Remove just doesn't get it done.

Thanks again to you, my system is back up to an %100 percent safe security rating!

System; Dell inspiron - 531

Windows XP Home Addition

AMD Athlon - 64

Terry
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 24th Jan, 2010 01:05
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
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Location: UK
That is PSI running - highlight the entry & select End Task.



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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WendyLi7 RE: Can't install Adobe Flash Player update
Member 24th Jan, 2010 01:42
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Thank you ! It finally worked ! :))
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WendyLi7 RE: Can't install Adobe Flash Player update
Member 24th Jan, 2010 01:45
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Hmm, I was wondering if you know how get connection to the itunes store?
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 24th Jan, 2010 02:09
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
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Location: UK
http://www.apple.com/itunes/

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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wbarrett RE: Can't install Adobe Flash Player update
Member 31st Jan, 2010 13:32
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on 24th Jan, 2010 02:09, Maurice Joyce wrote:
http://www.apple.com/itunes/[/quote]
My adobe flash player all of a sudden stopped working. I assumed I needed a new version. I read the thread and down loaded the flash player uninstall and while trying to reinstall the lasted version I get a message from Active X set up: Error Opening File for Writing: Can't write C;\Windows\system32\Macromed\Flash\Fash10d.ocx Abort Retry Ignore

Do you have any ideas? Please Help

Warren
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wbarrett

RE: Can't install Adobe Flash Player update
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 31st Jan, 2010 16:08
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
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Location: UK
Just scroll up. I have already posted how to solve Adobe Flash issues.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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omatep

RE: Can't install Adobe Flash Player update
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 1st Feb, 2010 00:52
Score: 11865
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User Since: 4th Jan 2009
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Location: UK
@omatep,
Why are U quoting Janice & writing nothing? All U are doing is filling our mail boxes with junk.

If U are having problems with Flash scroll up & use the solution I have already posted.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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wbarrett RE: Can't install Adobe Flash Player update
Member 2nd Feb, 2010 14:10
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Thanks Maurice for the help. I think i finally have the latest version installed but it will not appear to open. When I am on a web page and go to open a vid I am sent to another page to down load Adobe Flash Player again. Any idea as to what I am doing wrong.

Thank you
Warren
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Maurice Joyce RE: Can't install Adobe Flash Player update
Handling Contributor 2nd Feb, 2010 16:04
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
What browser are U using that creates this issue?

Have U got both versions of Flash installed?

As my post indicates U need one for Microsoft IE & the Gecko based version for the remainder (Firefox/Google etc)

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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coryat20910 RE: Can't install Adobe Flash Player update
Member 28th Feb, 2010 22:34
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User Since: 28th Feb 2010
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Location: US
I have Windows XP with IE. My Adobe Flash Player 10 is broken. I use the removal tool that Adobe supplies and that now sits on my desktop. I shut down everything that I can think of, including windows explorer, the internet connection, and Norton before I run the removal tool. I look at the details of the installation to make sure that nothing says "delete on reboot"; if it does, I reboot.

I then run the installation tool in the same way from my desktop, but when I try to view a video it says that I need to install Adobe Flash Player version 10. According to the add/remove-programs portion of my control panel, the Flash Player is installed, but it isn't recognized when I try to use it.

When instead I follow the Adobe troubleshoot script, I go to the line "If you are still having problems, click here to download." I click as instructed, and when it gets to installation it says "Adobe Flash Player 10 has been loaded before. Reload it?" This makes me think that some file did not get removed by the uninstaller, but I can't figure out what it is.

When Adobe offers the Flash Player for download, it tries to give me some free time with Macafee, but I always uncheck that box before proceeding. Could that be a problem?

Any ideas?

Thanks,
Cory
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