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Forum Thread: PSI stops in loading screen

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PSI

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Sec23 PSI stops in loading screen
Member 9th Apr, 2012 12:59
Ranking: 0
Posts: 2
User Since: 9th Apr, 2012
System Score: N/A
Location: DE
Hi,

I have problems since last week with PSI. It loads fine at boot up and scans also, but when I want to open the program, it gets stuck in the loading screen.
I still had the last PSI version and thought, maybe it works with the new 3.0 Beta version, but same problem. I already also checked if the internet security setting were too high and reduced them to very low, but still the same problem.
I also tried to disable all the ad-ons to see if there is a problem with them, but also no success.
I run on Vista service pack 2
Browser Firefox 10.0.3

Post "RE: PSI stops in loading screen" has been selected as an answer.
mogs RE: PSI stops in loading screen
Expert Contributor 9th Apr, 2012 20:40
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@Sec23

Hello.
I've just run psi version 2.0.0.4003 on my Vista set-up.....running okay.
Is it possible a setting has gotten altered ? Have you checked thro' the configurations in the FAQ's here ? :-
http://secunia.com/vulnerability_scanning/personal...

--
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bergmare RE: PSI stops in loading screen
Member 10th Apr, 2012 09:02
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Posts: 9
User Since: 10th Apr 2012
System Score: N/A
Location: DE
Hi,

I have the same problem!

But it seems to be specific to the Operating System since it is only under Windows XP (but is new since it works under XP more than one year).

Moreover, I have tried all three version PSI 1, 2, 3beta - all show the same problem: just the initial window of PSI pops up (frame) but stalls and shows no content.

On another PC with Windows 7 it works fine.

Best regards,

Reinhard

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bergmare RE: PSI stops in loading screen
Member 10th Apr, 2012 09:10
Score: 0
Posts: 9
User Since: 10th Apr 2012
System Score: N/A
Location: DE
And in addition I also used FAQ as suggested and added the secunia server to the trusted sites: no success.

on 10th Apr, 2012 09:02, bergmare wrote:
Hi,

I have the same problem!

But it seems to be specific to the Operating System since it is only under Windows XP (but is new since it works under XP more than one year).

Moreover, I have tried all three version PSI 1, 2, 3beta - all show the same problem: just the initial window of PSI pops up (frame) but stalls and shows no content.

On another PC with Windows 7 it works fine.

Best regards,

Reinhard


And in addition I also used FAQ as suggested and added the secunia server to the trusted sites: no success.

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This user no longer exists RE: PSI stops in loading screen
Member 10th Apr, 2012 09:18
Hi,

Do you have any success if you try the other suggestions of the FAQ?
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bergmare RE: PSI stops in loading screen
Member 10th Apr, 2012 09:36
Score: 0
Posts: 9
User Since: 10th Apr 2012
System Score: N/A
Location: DE
Last edited on 10th Apr, 2012 09:59
I have tried this and added the secunia server in Internet option as a trusted site according to FAQ. But no success!
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This user no longer exists RE: PSI stops in loading screen
Member 10th Apr, 2012 10:29
Hi,

What about the other suggestions in that item of the FAQ?

Have you tried lowering the security level? Is active scripting allowed?
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bergmare RE: PSI stops in loading screen
Member 10th Apr, 2012 10:48
Score: 0
Posts: 9
User Since: 10th Apr 2012
System Score: N/A
Location: DE
on 10th Apr, 2012 10:29, wrote:
Hi,

What about the other suggestions in that item of the FAQ?

Have you tried lowering the security level? Is active scripting allowed?


Active scripting is allowed. To which level should I lower it?
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This user no longer exists RE: PSI stops in loading screen
Member 10th Apr, 2012 11:09
Hi,

As per the FAQ, lowering the security level is only an alternative to allowing Active Scripting.

Are you using Kaspersky Internet Security or a similar product?

What happens if you access https://psi.secunia.com via Internet Explorer (Not your usual browser, if different)?
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bergmare RE: PSI stops in loading screen
Member 10th Apr, 2012 11:29
Score: 0
Posts: 9
User Since: 10th Apr 2012
System Score: N/A
Location: DE
on 10th Apr, 2012 11:09, wrote:
Hi,

As per the FAQ, lowering the security level is only an alternative to allowing Active Scripting.

Are you using Kaspersky Internet Security or a similar product?

What happens if you access https://psi.secunia.com via Internet Explorer (Not your usual browser, if different)?


I am using the antivirus software AVIRA (free version) .
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This user no longer exists RE: PSI stops in loading screen
Member 10th Apr, 2012 12:06
Hi,

What happens if you access https://psi.secunia.com via Internet Explorer (Not your usual browser, if different)?

Have you tried a full reboot?
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bergmare RE: PSI stops in loading screen
Member 10th Apr, 2012 12:15
Score: 0
Posts: 9
User Since: 10th Apr 2012
System Score: N/A
Location: DE
on 10th Apr, 2012 12:06, wrote:
Hi,

What happens if you access https://psi.secunia.com via Internet Explorer (Not your usual browser, if different)?

Have you tried a full reboot?


I tried a full reboot several times.

I have right now no access to the PC so that I can not test the URL above. But again it works fine until few days ago. And as I mentioned the only change I made was to install AVIRA but this works with Win7 fine.
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This user no longer exists RE: PSI stops in loading screen
Member 10th Apr, 2012 12:53
Hi,

When you have access to your system again, please check if Avira has a setting for trusted sites. In that case, you need to allow https://psi.secunia.com and mark it as a trusted site.

If you experience further difficulty I suggest you contact Avira support.

Hope this helps.
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bergmare RE: PSI stops in loading screen
Member 10th Apr, 2012 19:21
Score: 0
Posts: 9
User Since: 10th Apr 2012
System Score: N/A
Location: DE
on 10th Apr, 2012 12:53, wrote:
Hi,

When you have access to your system again, please check if Avira has a setting for trusted sites. In that case, you need to allow https://psi.secunia.com and mark it as a trusted site.

If you experience further difficulty I suggest you contact Avira support.

Hope this helps.


When entering https://psi.secunia.com in IE I will be redirected, i.e. the following page openshttp://secunia.com/vulnerability_scanning/personal...
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Sec23 RE: PSI stops in loading screen
Member 10th Apr, 2012 19:24
Score: 0
Posts: 2
User Since: 9th Apr 2012
System Score: N/A
Location: DE
Yes I tried that - it didn't help!
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