Secunia
Login
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Forum Thread: PSi will not scan
You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.This thread was submitted in the following forum:
PSI
| tyler4402 | PSi will not scan |
|---|---|
 |
10th May, 2012 23:18 |
|
Ranking: 0 Posts: 17 User Since: 2nd Sep, 2009 System Score: N/A Location: UK |
Hi all, I have a problem, I need to do a scan, but when I click "Scan your PC" and then "Start Scan" nothing happens, the button stays green but the scan will not start. Does anybody know what has gone wrong? My browser is Internet Explorer9 Regards Robert. |
Post "RE: PSi will not scan" has been selected as an answer.
| This user no longer exists | RE: PSi will not scan | ||||||||
|
|
11th May, 2012 09:05 | ||||||||
| Hi, Please walk through this item of our FAQ: http://secunia.com/vulnerability_scanning/personal... Take special note of the section about "ActiveScripting" and security levels, although you should also add https://psi.secunia.com to your trusted sites. After doing this, restart the PSI (By closing the interface and tray icon). Has this resolved the issue? |
|||||||||
|
|||||||||
| tyler4402 | RE: PSi will not scan | ||||||||
|
|
11th May, 2012 10:39 | ||||||||
| Score: 0 Posts: 17 User Since: 2nd Sep 2009 System Score: N/A Location: UK |
Hi Emil, thanks for your quick reply, I have added https://*.secunia to the safe list but unfortunately the scan is still dead, now I am wondering is a dll file is somehow missing, perhaps it would be better to uninstall and then reinstall the program? regards Robert. | ||||||||
|
|||||||||
| This user no longer exists | RE: PSi will not scan | ||||||||
|
|
11th May, 2012 10:41 | ||||||||
| Hi, Is ActiveScripting enabled for trusted sites in Internet Explorer? |
|||||||||
|
|||||||||
| tyler4402 | RE: PSi will not scan | ||||||||
|
|
11th May, 2012 16:00 | ||||||||
| Score: 0 Posts: 17 User Since: 2nd Sep 2009 System Score: N/A Location: UK |
Hi again Emil, yes I made sure the scripting was enabled, thanks for your help. Regards Robert. |
||||||||
|
|||||||||
| mogs | RE: PSi will not scan | ||||||||
|
11th May, 2012 23:44 | ||||||||
| Score: 2163 Posts: 5,883 User Since: 22nd Apr 2009 System Score: 100% Location: UK |
@tyler4402 Hello. It may be that Support are now away for the weekend....tho' I think Emil has responded sometimes on a Saturday. Meanwhile....are you still using XP SP3 ? If that is so, you might like to check out the following items which did, until recently form part of the FAQ's....as follows :- If that did not resolve the problem either, and you are using Windows XP, try these steps: 1) Go to where you installed the PSI (Probably C:\Program Files\Secunia\PSI, or C:\Program Files (x86) for 64-bit systems), right-click PSI.exe, click Properties, go to the Compatibility tab, and set a check at 'Turn off advanced text services for this program' If that did not resolve the issue, then you can try 2) Go to Control Panel > Regional and language options > Languages Tab > Details > Advanced. From here, set a check at 'Turn off advanced text services' (Please note that this is a global setting unlike what is described in step 2). Hope the foregoing is of some help..........regards........... -- |
||||||||
|
|||||||||
| tyler4402 | RE: PSi will not scan | ||||||||
|
|
12th May, 2012 19:59 | ||||||||
| Score: 0 Posts: 17 User Since: 2nd Sep 2009 System Score: N/A Location: UK |
Windows7 Pro SP1 32 bit BIOS Award F3 V6 00PG A 500Gb HDD with Operating System 250Gb storage drive 80Gb Photo storage drive Gigabyte H55M-D2H rev 1.4 Intel Core i3 550 Memory 2 x 4096 = 4096 usable Nvidia GeForce GTS 450 Controller Intel 3400 2 port ATA- 3B26 Comodo Firewall Avast - Anti virus Hi, thanks for your input, I did try both your sugestions but on the compatibility tab there was no "Turn off advanced text services" etc, and neither did I see it on the languages tab, maybe because I use Win7 Pro? Regards Robert. |
||||||||
|
|||||||||
| mogs | RE: PSi will not scan | ||||||||
|
|
12th May, 2012 22:11 | ||||||||
| Score: 2163 Posts: 5,883 User Since: 22nd Apr 2009 System Score: 100% Location: UK |
@tyler4402 Having looked thro' previous threads/posts of your's, I'd found that you'd previously used XP SP3.....hence my posting those further items, in the hope that they may have been found of use. As you are now a W7 user, they are not applicable. -- |
||||||||
|
|||||||||
| tyler4402 | RE: PSi will not scan | ||||||||
|
|
13th May, 2012 17:50 | ||||||||
| Score: 0 Posts: 17 User Since: 2nd Sep 2009 System Score: N/A Location: UK |
Hi Mogs Sorry for misleading you I should have put my PC specs on first, I guess it does alter things a bit now I am running W7. perhaps I should just un-install the prog and run CCleaner, then download the program again and re-install it. Regards Robert. |
||||||||
|
|||||||||
| mogs | RE: PSi will not scan | ||||||||
|
|
13th May, 2012 21:09 | ||||||||
| Score: 2163 Posts: 5,883 User Since: 22nd Apr 2009 System Score: 100% Location: UK |
@tyler4402 Have you in fact been able to use psi successfully whilst using W7 ? What version of psi have you got currently installed ? -- |
||||||||
|
|||||||||
| tyler4402 | RE: PSi will not scan | ||||||||
|
|
13th May, 2012 23:19 | ||||||||
| Score: 0 Posts: 17 User Since: 2nd Sep 2009 System Score: N/A Location: UK |
Hi Mogs Yes I feel sure that I have used the program since installing W7 and IE9. the version I have is 2.0.03003 Regards Robert. |
||||||||
|
|||||||||
| mogs | RE: PSi will not scan | ||||||||
|
|
14th May, 2012 00:00 | ||||||||
| Score: 2163 Posts: 5,883 User Since: 22nd Apr 2009 System Score: 100% Location: UK |
@tyler4402 The choice is entirely yours..... Worth bearing in mind perhaps that the 2.0.0.3003 version was the best of the most recent....2.0.0.4003 ( which I use ) is the next best. The main thing is getting your ability to scan back. Yes....clearing out temp. files/folders before re-installing has oft been found advantageous. Emil will probably pick up on the thread in the morning and may have further suggestions....perhaps you'd rather wait before further action ? -- |
||||||||
|
|||||||||
| tyler4402 | RE: PSi will not scan | ||||||||
|
|
15th May, 2012 00:35 | ||||||||
| Score: 0 Posts: 17 User Since: 2nd Sep 2009 System Score: N/A Location: UK |
OK Mogs, thanks for your help and input, and sorry for the delay in responding as I have been busy all day today, so before I jump I'll wait to see what Emil has to say, regards Robert. | ||||||||
|
|||||||||
| This user no longer exists | RE: PSi will not scan | ||||||||
|
|
15th May, 2012 09:12 | ||||||||
| Hi, In Windows 7, please type "Services" in the Start Menu search field. It will open a configuration tool. Please read through these services and see if "Secunia Update Agent" and "Secunia PSI Agent" are both present and have a status of "Enabled". Please report back with your findings. |
|||||||||
|
|||||||||
| tyler4402 | RE: PSi will not scan | ||||||||
|
|
15th May, 2012 17:31 | ||||||||
| Score: 0 Posts: 17 User Since: 2nd Sep 2009 System Score: N/A Location: UK |
Hi Emil, we have success, the program was turned off in the services, I enabled them both and we are now scanning ok, Many thanks to you all for your help, best regards Robert. |
||||||||
|
|||||||||
