navigation bar left navigation bar right

Secunia CSI7
navigation left tab Advisories navigation right tab
navigation left tab Research navigation right tab
navigation left tab Forums navigation right tab
navigation left tab Create Profile navigation right tab
navigation left tab Our Commitment navigation right tab
PSI
PSI API
CSI
OSI
xSI
Vulnerabilities
Programs
Open Discussions
My Threads
Create Thread
Statistics
About

Forum Thread: PSi will not scan

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
PSI

This thread has been marked as resolved.
tyler4402 PSi will not scan
Member 10th May, 2012 23:18
Ranking: 0
Posts: 17
User Since: 2nd Sep, 2009
System Score: N/A
Location: UK
Hi all, I have a problem, I need to do a scan, but when I click "Scan your PC" and then "Start Scan" nothing happens, the button stays green but the scan will not start.
Does anybody know what has gone wrong?
My browser is Internet Explorer9 Regards Robert.

Post "RE: PSi will not scan" has been selected as an answer.
This user no longer exists RE: PSi will not scan
Member 11th May, 2012 09:05
Hi,

Please walk through this item of our FAQ:
http://secunia.com/vulnerability_scanning/personal...

Take special note of the section about "ActiveScripting" and security levels, although you should also add https://psi.secunia.com to your trusted sites.

After doing this, restart the PSI (By closing the interface and tray icon).

Has this resolved the issue?
Was this reply relevant?
+0
-0
tyler4402 RE: PSi will not scan
Member 11th May, 2012 10:39
Score: 0
Posts: 17
User Since: 2nd Sep 2009
System Score: N/A
Location: UK
Hi Emil, thanks for your quick reply, I have added https://*.secunia to the safe list but unfortunately the scan is still dead, now I am wondering is a dll file is somehow missing, perhaps it would be better to uninstall and then reinstall the program? regards Robert.
Was this reply relevant?
+0
-0
This user no longer exists RE: PSi will not scan
Member 11th May, 2012 10:41
Hi,

Is ActiveScripting enabled for trusted sites in Internet Explorer?
Was this reply relevant?
+0
-0
tyler4402 RE: PSi will not scan
Member 11th May, 2012 16:00
Score: 0
Posts: 17
User Since: 2nd Sep 2009
System Score: N/A
Location: UK
Hi again Emil, yes I made sure the scripting was enabled, thanks for your help.
Regards Robert.
Was this reply relevant?
+0
-0
mogs RE: PSi will not scan
Expert Contributor 11th May, 2012 23:44
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@tyler4402

Hello.
It may be that Support are now away for the weekend....tho' I think Emil has responded sometimes on a Saturday.
Meanwhile....are you still using XP SP3 ?
If that is so, you might like to check out the following items which did, until recently form part of the FAQ's....as follows :-
If that did not resolve the problem either, and you are using Windows XP, try these steps:

1) Go to where you installed the PSI (Probably C:\Program Files\Secunia\PSI, or C:\Program Files (x86) for 64-bit systems), right-click PSI.exe, click Properties, go to the Compatibility tab, and set a check at 'Turn off advanced text services for this program'

If that did not resolve the issue, then you can try

2) Go to Control Panel > Regional and language options > Languages Tab > Details > Advanced. From here, set a check at 'Turn off advanced text services' (Please note that this is a global setting unlike what is described in step 2).


Hope the foregoing is of some help..........regards...........

--
Was this reply relevant?
+0
-0
tyler4402 RE: PSi will not scan
Member 12th May, 2012 19:59
Score: 0
Posts: 17
User Since: 2nd Sep 2009
System Score: N/A
Location: UK

Windows7 Pro SP1 32 bit
BIOS Award F3 V6 00PG
A 500Gb HDD with Operating System
250Gb storage drive
80Gb Photo storage drive
Gigabyte H55M-D2H rev 1.4
Intel Core i3 550
Memory 2 x 4096 = 4096 usable
Nvidia GeForce GTS 450
Controller Intel 3400 2 port ATA- 3B26
Comodo Firewall
Avast - Anti virus

Hi, thanks for your input, I did try both your sugestions but on the compatibility tab there was no "Turn off advanced text services" etc, and neither did I see it on the languages tab, maybe because I use Win7 Pro?
Regards Robert.
Was this reply relevant?
+0
-0
mogs RE: PSi will not scan
Expert Contributor 12th May, 2012 22:11
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@tyler4402

Having looked thro' previous threads/posts of your's, I'd found that you'd previously used XP SP3.....hence my posting those further items, in the hope that they may have been found of use.
As you are now a W7 user, they are not applicable.



--
Was this reply relevant?
+0
-0
tyler4402 RE: PSi will not scan
Member 13th May, 2012 17:50
Score: 0
Posts: 17
User Since: 2nd Sep 2009
System Score: N/A
Location: UK
Hi Mogs
Sorry for misleading you I should have put my PC specs on first, I guess it does alter things a bit now I am running W7.
perhaps I should just un-install the prog and run CCleaner, then download the program again and re-install it.
Regards Robert.
Was this reply relevant?
+0
-0
mogs RE: PSi will not scan
Expert Contributor 13th May, 2012 21:09
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@tyler4402

Have you in fact been able to use psi successfully whilst using W7 ?
What version of psi have you got currently installed ?

--
Was this reply relevant?
+0
-0
tyler4402 RE: PSi will not scan
Member 13th May, 2012 23:19
Score: 0
Posts: 17
User Since: 2nd Sep 2009
System Score: N/A
Location: UK
Hi Mogs
Yes I feel sure that I have used the program since installing W7 and IE9. the version I have is 2.0.03003
Regards Robert.
Was this reply relevant?
+0
-0
mogs RE: PSi will not scan
Expert Contributor 14th May, 2012 00:00
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@tyler4402

The choice is entirely yours.....
Worth bearing in mind perhaps that the 2.0.0.3003 version was the best of the most recent....2.0.0.4003 ( which I use ) is the next best. The main thing is getting your ability to scan back. Yes....clearing out temp. files/folders before re-installing has oft been found advantageous.
Emil will probably pick up on the thread in the morning and may have further suggestions....perhaps you'd rather wait before further action ?

--
Was this reply relevant?
+0
-0
tyler4402 RE: PSi will not scan
Member 15th May, 2012 00:35
Score: 0
Posts: 17
User Since: 2nd Sep 2009
System Score: N/A
Location: UK
OK Mogs, thanks for your help and input, and sorry for the delay in responding as I have been busy all day today, so before I jump I'll wait to see what Emil has to say, regards Robert.
Was this reply relevant?
+0
-0
This user no longer exists RE: PSi will not scan
Member 15th May, 2012 09:12
Hi,

In Windows 7, please type "Services" in the Start Menu search field.

It will open a configuration tool. Please read through these services and see if "Secunia Update Agent" and "Secunia PSI Agent" are both present and have a status of "Enabled".

Please report back with your findings.
Was this reply relevant?
+0
-0
tyler4402 RE: PSi will not scan
Member 15th May, 2012 17:31
Score: 0
Posts: 17
User Since: 2nd Sep 2009
System Score: N/A
Location: UK
Hi Emil, we have success, the program was turned off in the services, I enabled them both and we are now scanning ok,
Many thanks to you all for your help, best regards Robert.
Was this reply relevant?
+0
-0

This thread has been marked as locked.


 Products Solutions Customers Partner Resources Company
 
 Corporate
Vulnerability Intelligence Manager (VIM)
Corporate Software Inspector (CSI)
Consumer
Personal Software Inspector (PSI)
Online Software Inspector (OSI)
 Industry
Compliance
Technology
Integration
 Customers
Testimonials
 MSSP
Technology Partners
References
 Reports
Webinars
Events
 About us
Careers
Memberships
Newsroom


Secunia is a member of FIRST Secunia is a member of EDUcause Secunia is a member of The Open Group Secunia is a member of FS-ISAC
 
Secunia © 2002-2014 Secunia ApS - Rued Langgaards Vej 8, 4th floor, DK-2300 Copenhagen, Denmark - +45 7020 5144
Terms & Conditions and Copyright - Privacy - Report Vulnerability - Disclaimer
follow Secunia on Facebook follow Secunia on Twitter follow Secunia on LinkedIn follow Secunia on YouTube follow Secunia Xing follow Secunias RSS feed follow Secunia on Google+