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Forum Thread: Program Updating
You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.This thread was submitted in the following forum:
PSI
| ghp1945 | Program Updating |
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16th Jul, 2012 17:11 |
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Ranking: 0 Posts: 6 User Since: 17th Jun, 2012 System Score: N/A Location: UK |
Scans at 99%. Advised of manual program update required. PSI alternates between "preparing update" & "updating" but nothing is happening. It has been like this for hours!! How do I resolve this please. |
| Maurice Joyce | RE: Program Updating | ||||||||
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16th Jul, 2012 18:09 | ||||||||
| Score: 10510 Posts: 8,072 User Since: 4th Jan 2009 System Score: 100% Location: UK |
Which version of PSI are U using & what programme appears to be stalling? -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| ghp1945 | RE: Program Updating | ||||||||
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16th Jul, 2012 19:36 | ||||||||
| Score: 0 Posts: 6 User Since: 17th Jun 2012 System Score: N/A Location: UK |
PSI version 3 Program:- SumatraPDF1.x |
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| ghp1945 | RE: Program Updating | ||||||||
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16th Jul, 2012 19:38 | ||||||||
| Score: 0 Posts: 6 User Since: 17th Jun 2012 System Score: N/A Location: UK |
Sorry Version 3.0.0.2004 | ||||||||
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| Maurice Joyce | RE: Program Updating | ||||||||
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16th Jul, 2012 21:51 | ||||||||
| Score: 10510 Posts: 8,072 User Since: 4th Jan 2009 System Score: 100% Location: UK |
Lots of reports on that type of (non) activity with V3. Save yourself heartache & use this link to update. https://kjkpub.s3.amazonaws.com/sumatrapdf/rel/Sum... A full PSI rescan should show the update. Hope this helps. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| ghp1945 | RE: Program Updating | ||||||||
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17th Jul, 2012 07:10 | ||||||||
| Score: 0 Posts: 6 User Since: 17th Jun 2012 System Score: N/A Location: UK |
Your suggestion has not been successful. Looking at Secunia History I find that the update has been downloaded 21 times and on each occasion the status is shown as successful! What else can I try? Thanks |
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| Maurice Joyce | RE: Program Updating | ||||||||
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17th Jul, 2012 09:51 | ||||||||
| Score: 10510 Posts: 8,072 User Since: 4th Jan 2009 System Score: 100% Location: UK |
Open PSI>once open select Show Programs. U will now see a page full of programme icons. Right click on the icon that represents the programme in error>select Show Details - that will open a box showing the path & version number of the offending file. U now have 2 options: 1. Write down the exact file path & install version - return to the Forum & type that information. 2. Take a screen shot & publish that. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| ghp1945 | RE: Program Updating | ||||||||
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17th Jul, 2012 11:19 | ||||||||
| Score: 0 Posts: 6 User Since: 17th Jun 2012 System Score: N/A Location: UK |
I hope that this is the information that you require File Location: C:\Program Files(x86)\NovaStor\Nova Stor Nova BACKUP\DR\sumatrapdf.exe Installed Version: 1.9.0.0 |
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| Maurice Joyce | RE: Program Updating | ||||||||
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17th Jul, 2012 11:55 | ||||||||
| Score: 10510 Posts: 8,072 User Since: 4th Jan 2009 System Score: 100% Location: UK |
That is not the main Sumatra programme - it is an old version held by your backup programme. Open PSI>once open select Show Programs. U will now see a page full of programme icons. Right click on the icon that represents the programme in error>select Show Details - that will open a box showing the path & version number of the offending file. Double click on C:\Program Files(x86)\NovaStor\Nova Stor Nova BACKUP\DR\sumatrapdf.exe That will open Windows Explorer & U will see that file. Right click on it & select delete. Run a full PSI scan & the problem should be resolved in that the new version should now show. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| ghp1945 | RE: Program Updating | ||||||||
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17th Jul, 2012 19:21 | ||||||||
| Score: 0 Posts: 6 User Since: 17th Jun 2012 System Score: N/A Location: UK |
Hi Maurice, Problem appears to have been solved, thanks for your help. Keep up the good work. Regards George |
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| Maurice Joyce | RE: Program Updating | ||||||||
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17th Jul, 2012 20:39 | ||||||||
| Score: 10510 Posts: 8,072 User Since: 4th Jan 2009 System Score: 100% Location: UK Last edited on 18th Jul, 2012 21:00 |
George, Pleased to see everything is in order. On that basis, I will lock this thread for U sometime tomorrow unless U post back asking for it to be left open. This will protect your mail box from possible update emails from "tag on" posts You can of course lock threads U have created. Just click the ACCEPT button in the post of the helper who offered U the best solution/advice to solve your problem. Secunia Support can always reopen threads by applying by email to: support@secunia.com EDIT Thread locked at: 20:00 18/07/2012 -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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