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| JFCdad | Foxit Reader still seen as insecure after 5.4 downloaded |
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11th Sep, 2012 19:33 |
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Ranking: 0 Posts: 10 User Since: 25th Feb, 2009 System Score: 98% Location: US |
PSI indicated that Foxit Reader 5.3 was insecure. I manually downloaded current versioon (5.4...) and PSI still sees it as insecure. -- JFCdad |
| Maurice Joyce | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 12:00 | ||||||||
| Score: 10500 Posts: 8,066 User Since: 4th Jan 2009 System Score: 100% Location: UK |
Does it show as insecure after a full PSI rescan? -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| JFCdad | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 16:07 | ||||||||
| Score: 0 Posts: 10 User Since: 25th Feb 2009 System Score: 98% Location: US |
Previous version removed and new version of Foxit Reader installed twice, and computer rebooted. Still version 5.4.... seen as insecure by PSI. -- JFCdad |
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| Maurice Joyce | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 16:33 | ||||||||
| Score: 10500 Posts: 8,066 User Since: 4th Jan 2009 System Score: 100% Location: UK |
What file path is PSI showing? FINDING A FILE PATH USING PSI VERSION 2 From the DASHBOARD page click on SCAN RESULTS. 1. This will list all your programmes with a + to the left of each programme. 2. Click the + sign next to the item that U want help with. 3. This will reveal the path under DETECTED INSTANCES. 4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V) VERSION 3 This version does not have such an easy method to publish the path. Open PSI>once open select Show Programs. U will now see a page full of programme icons or a list. Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file. U now have 2 options: 1. Write down the exact file path & install version - return to the Forum & type that information. 2. Take a screen shot & publish that. Update 29 15:32 12/09/2012 -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| JFCdad | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 17:13 | ||||||||
| Score: 0 Posts: 10 User Since: 25th Feb 2009 System Score: 98% Location: US |
Thank you, Maurice. I did this, and PSI shows C:\Program Files (86) Foxit Software\Foxit Reader.exe 5.3.1.606. However, at control panel\programs, Foxit Reader 5.4 is shown, and with Windows Explorer, same address, all programs related to Foxit Reader are dated 0/11 (when I downloaded updated version) and are 5.4, with the exception of 3 that were 9/2/2012. I manually deleted all contents of the folder cotaining Foxit Reader files, and re-installed Foxit Reader 5.4 from my desk top. PSI still sees the above version! Hoe to proceed? -- JFCdad |
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| Maurice Joyce | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 17:26 | ||||||||
| Score: 10500 Posts: 8,066 User Since: 4th Jan 2009 System Score: 100% Location: UK |
While awaiting an answer I have installed Foxit Reader on my test PC & PSI shows it correctly as version 5.4.2.901. That old rogue file is still on your PC. DELETING A FILE OR FOLDER VERSION 2 1. Open PSI>Scan results. 2. Against the programme marked as vulnerable is a + sign to the left of it. 3. Click that & it will reveal DETECTED INSTANCES. 4. Below that are two yellow folders. Click the one WITHOUT a red dot. 5. That will open Windows Explorer & U will be able to see the vulnerable file. C:\Program Files (86) Foxit Software\Foxit Reader.exe 5.3.1.606. 6. Right click on that file & select delete. 7. Carry out a full PSI scan & all should be in order. VERSION 3 Open PSI>once open select Show Programs. U will now see a page full of programme icons or a list. Right click on the icon that represents the programme in error>select Show Details - that will open a box showing the path & version number of the offending file. Double click on C:\Program Files (86) Foxit Software\Foxit Reader.exe 5.3.1.606. That will open Windows Explorer & U will see that file. Right click on it & select delete. Run a full PSI scan & the problem should be resolved. Update 12 16:25 12/09/2012 -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| JFCdad | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 18:03 | ||||||||
| Score: 0 Posts: 10 User Since: 25th Feb 2009 System Score: 98% Location: US |
Maurice, I did as you suggested and deleted ALL files under Foxit, then reinstalled the program from the internet Foxit web site. I then reopened the Foxit program, and it is labeled Foxit Reader.exe 5.4.2.901. There is no other Foxit Reader.exe in the file. I also uninstalled the program using the control panel and reinstalled the 5.4.2.901. After all this, PSI still sees Foxit Reader.exe5.3.1.606, and I have done this twice! This is very puzzleing to me -- JFCdad |
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| JFCdad | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 18:34 | ||||||||
| Score: 0 Posts: 10 User Since: 25th Feb 2009 System Score: 98% Location: US |
Maurice, Eureka! I deleted and reinstalled both PSI 3.0and Foxit Reader 5.4.2.901, and PSI now says it is OK! I learned a lot following your instructions about the 3.0 PSI. Thanks again! -- JFCdad |
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| Maurice Joyce | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 18:43 | ||||||||
| Score: 10500 Posts: 8,066 User Since: 4th Jan 2009 System Score: 100% Location: UK |
PSI shows you where it has found that rogue file as follows: FINDING A FILE PATH USING PSI VERSION 2 From the DASHBOARD page click on SCAN RESULTS. 1. This will list all your programmes with a + to the left of each programme. 2. Click the + sign next to the item that U want help with. 3. This will reveal the path under DETECTED INSTANCES. VERSION 3 This version does not have such an easy method to publish the path. Open PSI>once open select Show Programs. U will now see a page full of programme icons or a list. Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file. What you should see is this: https://akkkug.bay.livefilestore.com/y1pnCxxPTPOH6... Does your files match mine? If need be you can take a screenshot of your files like I have done to show us the files PSI finds. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| JFCdad | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 19:43 | ||||||||
| Score: 0 Posts: 10 User Since: 25th Feb 2009 System Score: 98% Location: US |
Maurice, mine is exactly like yours now. I tried to make a screen shot, but ccould not. What program do you use for thar? -- JFCdad |
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| Maurice Joyce | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 21:14 | ||||||||
| Score: 10500 Posts: 8,066 User Since: 4th Jan 2009 System Score: 100% Location: UK |
POSTING A SCREEN SHOT TO THE FORUM To post a screen shot to the Forum U need to: 1. Capture the image by using a programme such as: a. Microsoft Paint - details here if unsure how it is done. http://www.wikihow.com/Take-a-Screenshot-in-Micros... b. Microsoft One Note c. Microsoft Snippet (Windows 7 & Vista) d. Any third party equivalent programme. 2. Save the image to an online repository such as Microsoft Skydrive or here: http://www.picamatic.com/ 3. Post the hyperlink to the stored online image to the Forum. Use CTRL+C to copy & CTRL+V to post to the Forum. Update 11 20:08 12/09/2012 If you want to try it can you make two screenshots showing what PSI is showing you like this: https://akkkug.bay.livefilestore.com/y1pzbTTpnUt7f... and the other one when PSI opens Windows Explorer like this: https://akkkug.bay.livefilestore.com/y1pnCxxPTPOH6... -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| JFCdad | RE: Foxit Reader still seen as insecure after 5.4 downloaded | ||||||||
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12th Sep, 2012 22:07 | ||||||||
| Score: 0 Posts: 10 User Since: 25th Feb 2009 System Score: 98% Location: US |
Maurice, you are a prince! Thanks so much for all your help. I will get MS Paint! John (JFCdad) -- JFCdad |
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