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Forum Thread: PSI 3.0 Hangs

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

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knahsjc PSI 3.0 Hangs
Member 26th Sep, 2012 01:05
Ranking: 0
Posts: 8
User Since: 5th Sep, 2012
System Score: N/A
Location: US
I can't post in the old forum - PSI 3.0 hangs when it is started. I have tried uninstalling / reinstall, going back to an older version, etc. with no success. It is scanning as it tells me that I have programs that require manual update but when I try to open Secunia to see what programs they are, it just hangs.

I am Windows 7, 64-bit machine.

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Frustrated Non-Techie

mogs RE: PSI 3.0 Hangs
Expert Contributor 26th Sep, 2012 04:46
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@knahsic

Did you follow E.Jeppeson's advice from this thread ?
http://secunia.com/community/forum/thread/show/132...

Some comments from this thread also :-
http://secunia.com/community/forum/thread/show/132...

When you run Belarc, it carries out a pc audit......in the lower half of the resulting page you can check that all updates and hotfixes required are present.
To initiate CHKDSK.......Start/Computer/Disc to be checked/Properties ( with a red tick alongside).....Tools in the panel that appears....then Check Now.....for next startup.

Have you also verified that psi is showing as"allowed" in your McAfee firewall permissions ? Sometimes when changing versions of psi it has been known to cancel the older permission and may need to be affirmed again.

Hope the foregoing helps.........regards..........


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knahsjc RE: PSI 3.0 Hangs
Member 27th Sep, 2012 00:27
Score: 0
Posts: 8
User Since: 5th Sep 2012
System Score: N/A
Location: US
Since those forums are locked, I will post here. I reinstalled Secunia 3.0 but it still hangs. As per the post, in the Administrative Tools the PSI Agent is there but NOT the Update Agent.

I use Firefox and McAfee - I don't see where to add Secunia to my trusted sites.

Secunia 3.0 worked fine til a month ago.

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Frustrated Non-Techie
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mogs RE: PSI 3.0 Hangs
Expert Contributor 27th Sep, 2012 07:09
Score: 2265
Posts: 6,266
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
@knahsic

Have you checked thro ' the settings/explanation found here....thoroughly ?
http://secunia.com/vulnerability_scanning/personal...

Havng first verified those.....clear out any temp. files/folders and then try re-installing using the link found in one of Maurice Joyce's posts.....beneath the signature block :-
http://secunia.com/community/forum/thread/show/132...

Let psi remove the previous version and install.

Hope it helps..........regards.......

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K.Hussain RE: PSI 3.0 Hangs
Secunia Official 27th Sep, 2012 09:56
Score: 60
Posts: 59
User Since: 12th May 2011
System Score: N/A
Location: Copenhagen, DK
Hi,

The Secunia Update Agent (SUA) needs access to our servers otherwise the PSI won't work as intended.

Make sure that this link https://*.secunia.com is added to your trusted sites and that the PSI, sua, psia and psi are allowed in your firewall and anti virus software.

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Kind regards,

Kamran Hussain
Secunia PSI Support

Secunia PSI
http://secunia.com/vulnerability_scanning/personal

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