Secunia CSI7
Advisories
Research
Forums
Create Profile
Our Commitment
PSI
PSI API
CSI
OSI
xSI
Vulnerabilities
Programs
Open Discussions
My Threads
Create Thread
Statistics
About

Forum Thread: scan not finding any installed programs

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
PSI

This thread has been marked as resolved.
mads48 scan not finding any installed programs
Member 10th Oct, 2012 14:55
Ranking: 0
Posts: 4
User Since: 10th Oct, 2012
System Score: N/A
Location: CH
hi
i installed first psi 2.0.0.4003 and all attempts to scan showed no installed progs. i then uninstalled and installed psi 3.0.0.4001 - same result with one small differences - scan showed windows 7 installed and uptodate.

there are 3 users installed on this pc.

any ideas what is going on?
thanks for all help
mads

Post "RE: scan not finding any installed programs" has been selected as an answer.
essio RE: scan not finding any installed programs
Member 10th Oct, 2012 15:00
Score: 0
Posts: 3
User Since: 16th Jan 2011
System Score: N/A
Location: US
Same thing here. After rebooting following a Windows Update, Secunia PSI 3.0 now finds NO programs (except for Windows 7). History is also completely empty.
Was this reply relevant?
+0
-0
ourstanley RE: scan not finding any installed programs
Member 10th Oct, 2012 15:14
Score: 0
Posts: 4
User Since: 19th Dec 2007
System Score: 100%
Location: UK
Last edited on 10th Oct, 2012 15:20
I confirm above reports, although for me this is only occurring on Windows7 32-bit platform my Windows7 64-bit version is reporting all 68 programs up to date.
Was this reply relevant?
+0
-0
Maurice Joyce RE: scan not finding any installed programs
Handling Contributor 10th Oct, 2012 15:40
Score: 11792
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
I have tested the scanner using:

PSI 1.5.0.2 on 32Bit XP SP3

PSI 2.0..3003 on 64Bit Windows 7

PSI 2.0..4003 on 32Bit Windows 7

PSI 3.0..4001 on a 64 BIT Windows 7

Only version 3.0..4001 returns the error reported although I note that @ourstanley has got his 64Bit up & running.

May be a good idea to alert Secunia Support at support@secunia.com if the problem persists.



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
Was this reply relevant?
+0
-0
couperus RE: scan not finding any installed programs
Member 10th Oct, 2012 15:40
Score: 0
Posts: 3
User Since: 10th Oct 2012
System Score: N/A
Location: NL
I have the exact same problem, but on one machine only: an older Asus netbook with Windows XP. It seems it has something to do with a complete scan after the windows update. Three other machines did not have this problem; two Windows 7, one Windows XP computers. All machines are up to date with all programs including the OS.

On one of the Windows 7 machines I ran a complete program scan (pressing the Scan again button): before the scan the list consisted of 46 programs (all up to date) and after the scan only Microsoft Windows 7 is on the list.

I did a reinstall of PSI 3.0.0.2003: no resolution.
I did a reinstall of PSI 3 and in between removed the Secunia\PSI directory in program files: no resolution.

I'm very interested in a solution for this problem.
Was this reply relevant?
+0
-0
mikeb125 RE: scan not finding any installed programs
Member 10th Oct, 2012 15:43
Score: 0
Posts: 7
User Since: 26th Jan 2008
System Score: 100%
Location: US
Same problem only I have Win7 64 bit & shows some history, but not complete
Was this reply relevant?
+0
-0
couperus RE: scan not finding any installed programs
Member 10th Oct, 2012 15:49
Score: 0
Posts: 3
User Since: 10th Oct 2012
System Score: N/A
Location: NL
Another data point in addition to my previous post: PSI 3.0.0.4001 has the same problem on the Windows 7 computer as PSI 3.0.0.2003.
Was this reply relevant?
+0
-0
ourstanley RE: scan not finding any installed programs
Member 10th Oct, 2012 16:04
Score: 0
Posts: 4
User Since: 19th Dec 2007
System Score: 100%
Location: UK
Last edited on 10th Oct, 2012 16:23
on 10th Oct, 2012 15:14, ourstanley wrote:
I confirm above reports, although for me this is only occurring on Windows7 32-bit platform my Windows7 64-bit version is reporting all 68 programs up to date.


I didn't realise there was a newer version than 3.0.0.3001 so I have since updated both my laptop and Desktop PC's to 3.0.0.4001 and now the problem exists on both. : (

Edit Strange, after rescanning again Secunia PSI is working correctly on my 64-bit version.
Was this reply relevant?
+0
-0
Rc122 RE: scan not finding any installed programs
Member 10th Oct, 2012 16:32
Score: 0
Posts: 2
User Since: 10th Oct 2012
System Score: N/A
Location: AU
I Re-installed Java and it now works. Windows update may have damaged Java. Can anyone confirm. Regards Rob
Was this reply relevant?
+0
-0
Maurice Joyce RE: scan not finding any installed programs
Handling Contributor 10th Oct, 2012 16:40
Score: 11792
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
PSI does not use JAVA. I have not got JAVA installed.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
Was this reply relevant?
+0
-0
mikeb125 RE: scan not finding any installed programs
Member 10th Oct, 2012 16:44
Score: 0
Posts: 7
User Since: 26th Jan 2008
System Score: 100%
Location: US
PSI is now working again - I didn't do anything except rescanning
Was this reply relevant?
+0
-0
Rc122 RE: scan not finding any installed programs
Member 10th Oct, 2012 16:49
Score: 0
Posts: 2
User Since: 10th Oct 2012
System Score: N/A
Location: AU
Must have been a coincidence Secunia on-line wasn't working either and that does use Java which is why I re-installed in first place.
Was this reply relevant?
+0
-0
couperus RE: scan not finding any installed programs
Member 10th Oct, 2012 17:41
Score: 0
Posts: 3
User Since: 10th Oct 2012
System Score: N/A
Location: NL
Same here, after scanning again all programs are present in the PSI listing.

Perhaps a problem with the online definitions of Secunia. It's solved anyway.
Was this reply relevant?
+0
-0
mads48 RE: scan not finding any installed programs
Member 10th Oct, 2012 17:54
Score: 0
Posts: 4
User Since: 10th Oct 2012
System Score: N/A
Location: CH
after reading all the info i reinstalled psi 2.0 - and now it is working as expected. looks like the search rules were not what they should have been (that's my explanation).

thanks for all the info.
Was this reply relevant?
+0
-0
Anthony Wells RE: scan not finding any installed programs
Expert Contributor 10th Oct, 2012 18:29
Score: 2445
Posts: 3,336
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

HI ,

The errors you have reported of 0% normally means that the Secunia servers holding your data) are "wonky" at Secunia's end . The problem incidence/time can vary with geo-location and the relevant server(s) .

You cannot fix the problem yourself unless it is something else :ie: persists (a long time) after others report the problem solved ; I did not appear to suffer from France .

Take care

Anthony

--


It always seems impossible until its done.
Nelson Mandela
Was this reply relevant?
+0
-0
pekle RE: scan not finding any installed programs
Member 10th Oct, 2012 18:31
Score: 0
Posts: 9
User Since: 7th Feb 2008
System Score: 100%
Location: DK
Hi
I have the same problem today but i seems to be okay now but Adobe flash player is no longer
listed as updatedet it is not on the list anymore and it has always been there until today.?
Was this reply relevant?
+0
-0
Anthony Wells RE: scan not finding any installed programs
Expert Contributor 10th Oct, 2012 18:36
Score: 2445
Posts: 3,336
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hi pekle ,

Your problem has been coming and going for a few days now .

I suggest you follow this thread :-

http://secunia.com/community/forum/thread/show/133...

Take care

Anthony

--


It always seems impossible until its done.
Nelson Mandela
Was this reply relevant?
+0
-0
Maurice Joyce RE: scan not finding any installed programs
Handling Contributor 11th Oct, 2012 14:02
Score: 11792
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Secunia have confirmed by email that the "missing programmes" issue has been fixed.

I have tested it against PSI versions 1.5.0.2 - 2.0.0.3003 - 2.0.0.4003 & 3.0.0.4001 & can confirm that is the case including the display of Flash.

A full PSI rescan is required to achieve the results.


--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
Was this reply relevant?
+1
-0
ourstanley RE: scan not finding any installed programs
Member 11th Oct, 2012 14:17
Score: 0
Posts: 4
User Since: 19th Dec 2007
System Score: 100%
Location: UK
Thanks Maurice. : )
Was this reply relevant?
+0
-0
gwell RE: scan not finding any installed programs
Member 12th Oct, 2012 16:10
Score: 0
Posts: 1
User Since: 30th Aug 2012
System Score: N/A
Location: DE
Similar problems here.
First PSI 2.0 with Windows XP Home SP3 on my DELL Inspiron 6000 was working.
When PSI 3.0 came along it's working with Windows 7 Home Premium on my desktop DELL XPS-420 (71 programs showing as of today) but neither PSI 3.0 nor 2.0 are now working any more on my notebook. Start screen will open, red bar shows LOADING ... and then nothing happens except hard drive LED is blinking on taskbar. Tried this several times - always the same.
Does anyone have an idea why PSI isn't working with Windows XP?
Was this reply relevant?
+0
-0

This thread has been marked as locked.


 Products Solutions Customers Partner Resources Company
 
 Corporate
Vulnerability Intelligence Manager (VIM)
Corporate Software Inspector (CSI)
Consumer
Personal Software Inspector (PSI)
Online Software Inspector (OSI)
 Industry
Compliance
Technology
Integration
 Customers
Testimonials
 VARS
MSSP
Technology Partners
References
 Reports
Webinars
Events
 About us
Careers
Memberships
Newsroom


 
© 2002-2014 Secunia ApS - Rued Langgaards Vej 8, 4th floor, DK-2300 Copenhagen, Denmark - +45 7020 5144
Terms & Conditions and Copyright - Privacy - Report Vulnerability - Disclaimer