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Forum Thread: scan not finding any installed programs

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

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PSI

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mads48	scan not finding any installed programs
	10th Oct, 2012 14:55
Ranking: 0 Posts: 4 User Since: 10th Oct, 2012 System Score: N/A Location: CH	hi i installed first psi 2.0.0.4003 and all attempts to scan showed no installed progs. i then uninstalled and installed psi 3.0.0.4001 - same result with one small differences - scan showed windows 7 installed and uptodate. there are 3 users installed on this pc. any ideas what is going on? thanks for all help mads

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essio	RE: scan not finding any installed programs
	10th Oct, 2012 15:00
Score: 0 Posts: 3 User Since: 16th Jan 2011 System Score: N/A Location: US	Same thing here. After rebooting following a Windows Update, Secunia PSI 3.0 now finds NO programs (except for Windows 7). History is also completely empty.
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ourstanley	RE: scan not finding any installed programs
	10th Oct, 2012 15:14
Score: 0 Posts: 4 User Since: 19th Dec 2007 System Score: 100% Location: UK Last edited on 10th Oct, 2012 15:20	I confirm above reports, although for me this is only occurring on Windows7 32-bit platform my Windows7 64-bit version is reporting all 68 programs up to date.
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Maurice Joyce	RE: scan not finding any installed programs
	10th Oct, 2012 15:40
Score: 10510 Posts: 8,071 User Since: 4th Jan 2009 System Score: 100% Location: UK	I have tested the scanner using: PSI 1.5.0.2 on 32Bit XP SP3 PSI 2.0..3003 on 64Bit Windows 7 PSI 2.0..4003 on 32Bit Windows 7 PSI 3.0..4001 on a 64 BIT Windows 7 Only version 3.0..4001 returns the error reported although I note that @ourstanley has got his 64Bit up & running. May be a good idea to alert Secunia Support at support@secunia.com if the problem persists. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM
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couperus	RE: scan not finding any installed programs
	10th Oct, 2012 15:40
Score: 0 Posts: 3 User Since: 10th Oct 2012 System Score: N/A Location: NL	I have the exact same problem, but on one machine only: an older Asus netbook with Windows XP. It seems it has something to do with a complete scan after the windows update. Three other machines did not have this problem; two Windows 7, one Windows XP computers. All machines are up to date with all programs including the OS. On one of the Windows 7 machines I ran a complete program scan (pressing the Scan again button): before the scan the list consisted of 46 programs (all up to date) and after the scan only Microsoft Windows 7 is on the list. I did a reinstall of PSI 3.0.0.2003: no resolution. I did a reinstall of PSI 3 and in between removed the Secunia\PSI directory in program files: no resolution. I'm very interested in a solution for this problem.
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mikeb125	RE: scan not finding any installed programs
	10th Oct, 2012 15:43
Score: 0 Posts: 7 User Since: 26th Jan 2008 System Score: 100% Location: US	Same problem only I have Win7 64 bit & shows some history, but not complete
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couperus	RE: scan not finding any installed programs
	10th Oct, 2012 15:49
Score: 0 Posts: 3 User Since: 10th Oct 2012 System Score: N/A Location: NL	Another data point in addition to my previous post: PSI 3.0.0.4001 has the same problem on the Windows 7 computer as PSI 3.0.0.2003.
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ourstanley	RE: scan not finding any installed programs
	10th Oct, 2012 16:04
Score: 0 Posts: 4 User Since: 19th Dec 2007 System Score: 100% Location: UK Last edited on 10th Oct, 2012 16:23	on 10th Oct, 2012 15:14, ourstanley wrote: I confirm above reports, although for me this is only occurring on Windows7 32-bit platform my Windows7 64-bit version is reporting all 68 programs up to date. I didn't realise there was a newer version than 3.0.0.3001 so I have since updated both my laptop and Desktop PC's to 3.0.0.4001 and now the problem exists on both. : ( Edit Strange, after rescanning again Secunia PSI is working correctly on my 64-bit version.
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Rc122	RE: scan not finding any installed programs
	10th Oct, 2012 16:32
Score: 0 Posts: 2 User Since: 10th Oct 2012 System Score: N/A Location: AU	I Re-installed Java and it now works. Windows update may have damaged Java. Can anyone confirm. Regards Rob
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Maurice Joyce	RE: scan not finding any installed programs
	10th Oct, 2012 16:40
Score: 10510 Posts: 8,071 User Since: 4th Jan 2009 System Score: 100% Location: UK	PSI does not use JAVA. I have not got JAVA installed. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM
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mikeb125	RE: scan not finding any installed programs
	10th Oct, 2012 16:44
Score: 0 Posts: 7 User Since: 26th Jan 2008 System Score: 100% Location: US	PSI is now working again - I didn't do anything except rescanning
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Rc122	RE: scan not finding any installed programs
	10th Oct, 2012 16:49
Score: 0 Posts: 2 User Since: 10th Oct 2012 System Score: N/A Location: AU	Must have been a coincidence Secunia on-line wasn't working either and that does use Java which is why I re-installed in first place.
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couperus	RE: scan not finding any installed programs
	10th Oct, 2012 17:41
Score: 0 Posts: 3 User Since: 10th Oct 2012 System Score: N/A Location: NL	Same here, after scanning again all programs are present in the PSI listing. Perhaps a problem with the online definitions of Secunia. It's solved anyway.
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mads48	RE: scan not finding any installed programs
	10th Oct, 2012 17:54
Score: 0 Posts: 4 User Since: 10th Oct 2012 System Score: N/A Location: CH	after reading all the info i reinstalled psi 2.0 - and now it is working as expected. looks like the search rules were not what they should have been (that's my explanation). thanks for all the info.
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Anthony Wells	RE: scan not finding any installed programs
	10th Oct, 2012 18:29
Score: 2324 Posts: 3,203 User Since: 19th Dec 2007 System Score: N/A Location: N/A	HI , The errors you have reported of 0% normally means that the Secunia servers holding your data) are "wonky" at Secunia's end . The problem incidence/time can vary with geo-location and the relevant server(s) . You cannot fix the problem yourself unless it is something else :ie: persists (a long time) after others report the problem solved ; I did not appear to suffer from France . Take care Anthony -- It always seems impossible until its done. Nelson Mandela
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pekle	RE: scan not finding any installed programs
	10th Oct, 2012 18:31
Score: 0 Posts: 4 User Since: 7th Feb 2008 System Score: 100% Location: DK	Hi I have the same problem today but i seems to be okay now but Adobe flash player is no longer listed as updatedet it is not on the list anymore and it has always been there until today.?
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Anthony Wells	RE: scan not finding any installed programs
	10th Oct, 2012 18:36
Score: 2324 Posts: 3,203 User Since: 19th Dec 2007 System Score: N/A Location: N/A	Hi pekle , Your problem has been coming and going for a few days now . I suggest you follow this thread :- http://secunia.com/community/forum/thread/show/133... Take care Anthony -- It always seems impossible until its done. Nelson Mandela
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Maurice Joyce	RE: scan not finding any installed programs
	11th Oct, 2012 14:02
Score: 10510 Posts: 8,071 User Since: 4th Jan 2009 System Score: 100% Location: UK	Secunia have confirmed by email that the "missing programmes" issue has been fixed. I have tested it against PSI versions 1.5.0.2 - 2.0.0.3003 - 2.0.0.4003 & 3.0.0.4001 & can confirm that is the case including the display of Flash. A full PSI rescan is required to achieve the results. -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM
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ourstanley	RE: scan not finding any installed programs
	11th Oct, 2012 14:17
Score: 0 Posts: 4 User Since: 19th Dec 2007 System Score: 100% Location: UK	Thanks Maurice. : )
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gwell	RE: scan not finding any installed programs
	12th Oct, 2012 16:10
Score: 0 Posts: 1 User Since: 30th Aug 2012 System Score: N/A Location: DE	Similar problems here. First PSI 2.0 with Windows XP Home SP3 on my DELL Inspiron 6000 was working. When PSI 3.0 came along it's working with Windows 7 Home Premium on my desktop DELL XPS-420 (71 programs showing as of today) but neither PSI 3.0 nor 2.0 are now working any more on my notebook. Start screen will open, red bar shows LOADING ... and then nothing happens except hard drive LED is blinking on taskbar. Tried this several times - always the same. Does anyone have an idea why PSI isn't working with Windows XP?
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