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Forum Thread: NIS (Norton) - Identity Safe problems
You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.This thread was submitted in the following forum:
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| taffy078 | NIS (Norton) - Identity Safe problems |
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1st Nov, 2012 14:34 |
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Ranking: 399 Posts: 1,200 User Since: 26th Feb, 2009 System Score: 100% Location: UK |
I've had some frustrating issues that the Norton forum has resolved: http://community.norton.com/t5/Norton-Toolbar-Nort... But the latest consequence (that I've posted on that thread) is that when I followed a link provided to check "mynortonaccount", I had a message on a Norton page that said a "US Trade Embargo Agreement does not allow access to this site."!!! I'm sure it's not a security issue, that it's a glitch, but I thought that perhaps this is something that even Maurice has never come across!!! I'm not going back to that screen until the Norton guy says it's safe! -- taffy078, West Yorkshire, UK Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003 Laptop: Win 7 / IE9 / PSI v2.0.0.3003 |
| Maurice Joyce | RE: NIS (Norton) - Identity Safe problems | ||||||||
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1st Nov, 2012 16:39 | ||||||||
| Score: 10510 Posts: 8,071 User Since: 4th Jan 2009 System Score: 100% Location: UK Last edited on 1st Nov, 2012 16:58 |
Had a quick look at the Norton Forum. If U are up to date U should be running version 20.2.0.19. Can you confirm you have that version? EDIT Just used the acoount link provided on the Forum & direct from Norton & both work perfectly. What happens when you try it using Norton Management? -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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| taffy078 | RE: NIS (Norton) - Identity Safe problems | ||||||||
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2nd Nov, 2012 17:31 | ||||||||
| Score: 399 Posts: 1,200 User Since: 26th Feb 2009 System Score: 100% Location: UK |
Hello Maurice. When I read this yesterday, I immediately checked both my laptop (Win7) and my desktop (XP Home Premium). I'd checked both PCs for an NIS update. Both updated, seemingly to the latest version. I had to restart both and afterwards both PCs showed v20.1.1.2. I'd had enough at that stage so l checked again today. The desktop had been on all day but the laptop just for the last few minutes. Both are now showing v20.2.0.19! A strange thing (to me!) is that whilst NIS is shown in my scan results on the desktop, it doesn't appear on my laptop. Any clues, please? -- taffy078, West Yorkshire, UK Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003 Laptop: Win 7 / IE9 / PSI v2.0.0.3003 |
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| Maurice Joyce | RE: NIS (Norton) - Identity Safe problems | ||||||||
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2nd Nov, 2012 18:21 | ||||||||
| Score: 10510 Posts: 8,071 User Since: 4th Jan 2009 System Score: 100% Location: UK |
I have just taken a look at my Windows 7 test PC. Symantec is showing perfectly in PSI version 2.0.0.4003 which I believe you use. Have you completed a full scan on the laptop? If so & it is still not showing what I can say is that the latest upgrade has caused issues for some. I have been "called out" twice to fix problems. I used the Norton Reinstall Tool & it worked perfectly afterwards. The tool is here: https://www-secure.symantec.com/norton-support/jsp... If you have doubts whether it is installed correctly you may wish giving it a try. Neither customers (Windows 7 & Vista users)are remotely interested in using any Secunia product so I cannot state it also showed for them too. Is that odd message still showing via your Account or Norton Management? -- Maurice Windows 7 SP1 64 Bit OS HP Intel Pentium i7 IE 10 for Windows 7 16GB RAM |
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