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Forum Thread: Manual Update for Adobe - won't

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe AIR 3.x

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Oxenhandler Manual Update for Adobe - won't
Member 17th Nov, 2012 23:39
Ranking: 0
Posts: 10
User Since: 9th Dec, 2010
System Score: N/A
Location: US
I need to update:

Adobe Air 3.x, ver. 3.4.0.2540
Adobe Flash Player 11.x, ver. 11.4.402.287 (ActiveX)
Adobe Flash Player 11.x, ver. 11.4.402.287.dll (NPAPI)

I am running Secunia PSI 3.0.0.on Windows Vista, 32 bit operating system.

Secunia notifies me that I require manual updates. Secunia says it is updating the programs but nothing happens, the little blue circle just spins and spins when I hover over the icons.

Thank you.

Maurice Joyce RE: Manual Update for Adobe - won't
Handling Contributor 18th Nov, 2012 00:24
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 19th Nov, 2012 02:08
Many are reporting a hassle updating Adobe Products. Try this:

UPDATING THE STANDALONE ADOBE FLASH PLAYER

1. Download & SAVE these to desktop.

IE & Other Browsers using ActiveX.

http://get.adobe.com/flashplayer/

& then here, if U have any other type of browser that does not have Flash embedded.

http://get.adobe.com/flashplayer/otherversions/

Untick (uncheck) any additional offerings bundled with the download if they are not required

2. The installer will appear on the desk top. THE IMPORTANT BIT - Before agreeing to install Flash check these programmes are completely shut down (use the Task Manager if necessary (CTRL+SHIFT+ESC) to COMPLETELY EXIT these processes if running)):
a. All Browsers.
b. Windows Messenger.
c. Incredimail.
d. All Adobe Products.
e. PSI - Unless using version 2 or version 3
f. Microsoft Skype & Plus! For Skype

3. The new install will then remove all old files during the update process.


Now update Adobe AIR from here: http://get.adobe.com/air/

Complete a full PSI rescan & all should be in order.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Oxenhandler RE: Manual Update for Adobe - won't
Member 20th Nov, 2012 03:20
Score: 0
Posts: 10
User Since: 9th Dec 2010
System Score: N/A
Location: US
Last edited on 20th Nov, 2012 03:29
I followed your directions, Maurice but Adobe Flash Player 11.x, ver. 11.4.402.287 (ActiveX)
rremains insecure and won't update, the other two progrrams did.
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Maurice Joyce RE: Manual Update for Adobe - won't
Handling Contributor 20th Nov, 2012 09:26
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Open PSI>once open select Show Programs.
U will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
U now have 2 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Eljo

RE: Manual Update for Adobe - won't
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Oxenhandler RE: Manual Update for Adobe - won't
Member 20th Nov, 2012 20:39
Score: 0
Posts: 10
User Since: 9th Dec 2010
System Score: N/A
Location: US
Last edited on 20th Nov, 2012 20:40
Hi Maurice, Here's the screen capture of the file path.... ahhh...no upload option. So I'll type it out:

File Location:
C:\Windows\System32\Macromed\Flash\Flash32_11_4_40 2_287.ocx

Installed version:
11.4.402.287 (ActiveX)
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Maurice Joyce RE: Manual Update for Adobe - won't
Handling Contributor 20th Nov, 2012 20:55
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 21st Nov, 2012 18:37
THE IMPORTANT BIT - Before trying the fix check these programmes are completely shut down (use the Task Manager if necessary (CTRL+SHIFT+ESC) to COMPLETELY EXIT these processes if running)):
a. All Browsers.
b. Windows Messenger.
c. Incredimail.
d. All Adobe Products.
e. PSI - Unless using version 2 or version 3
f. Microsoft Skype & Plus! For Skype

Now do this:

Open PSI>once open select Show Programs.

U will now see a page full of programme icons or a list.

Right click on the icon that represents the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.

Double click on C:\Windows\System32\Macromed\Flash\Flash32_11_4_40 2_287.ocx


That will open Windows Explorer & U will see that file. Right click on it & select delete.

Run a full PSI scan & the problem should be resolved.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Oxenhandler RE: Manual Update for Adobe - won't
Member 22nd Nov, 2012 00:01
Score: 0
Posts: 10
User Since: 9th Dec 2010
System Score: N/A
Location: US
Last edited on 22nd Nov, 2012 00:25
Ah, Dear Maurice, you are a saint for doing this job...

I ended all tasks using task manager and ended several processes, all the ones I could recognize given the list you provided.

But it says I may not have permission to delete the Flash32... file.

And it won't delete it. I noticed it starts running in task manager when I right click over it to delete it. Whose permission is it I should ask as I am the only user of this computer and the installer of all the programs on it?

And now after scanning with Secunia, I'm told Firefox 16x requires a manual update as well.

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Maurice Joyce RE: Manual Update for Adobe - won't
Handling Contributor 22nd Nov, 2012 01:45
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
You can install Firefox from here:

http://www.mozilla.org/en-US/firefox/new/

You require to log on as the administrator to delete the file.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Oxenhandler RE: Manual Update for Adobe - won't
Member 22nd Nov, 2012 03:52
Score: 0
Posts: 10
User Since: 9th Dec 2010
System Score: N/A
Location: US
Last edited on 22nd Nov, 2012 04:31
I installed Firefox 17 from the link you provided and Firefox said the install was successful but PSi tells me version 16 is in use and insecure and requires manual update. When I double click it I am brought to an index of files and version 16 is not there (or I can't find it), only version 17 is there. So I deleted Firefox, but it still shows in PSI, Logged out and logged back in, no Firefox icon on my desk top, but psi says, version 16 is still in use and in need of an update and when I click on the icon psi displays this message:

"Mozilla Firefox 16.x This program cannot be updated because it is in use by you or the system.If the program is in use by you, please close it to update."

When I go to windows control panel> uninstall, no Mozilla Firefox programs are listed. My computer has defaulted to internet explorer. It's almost as if there is a phantom logged into my computer running programs I have no control over. After all this, I downloaded and installed Firefox 17 again and that is running now. I would like to get rid of 16 but don't know how.

also

When I try to delete the Flash34 file, I am not given an option of logging on as administrator.
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Maurice Joyce RE: Manual Update for Adobe - won't
Handling Contributor 22nd Nov, 2012 10:10
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
We will crack these one at a time.

1. Download this & SAVE to desktop. http://download.macromedia.com/get/flashplayer/cur...

2. Next, EXIT these programmes if installed on your PC via Task Manager (CTRL+SHIFT+ESC)- click the PROCESSES TAB - click DESCRIPTION in the box that opens which will put your running processes in alphabetical order for easy reading. Now highlight any item one at a time & click end process (bottom right) for any of these you can see:

a. All Browsers which includes anything named Bing or Internet Explorer***
b. Windows Messenger.
c. Incredimail.
d. Anything named ADOBE.
e. PSI - Unless using version 2 or version 3.
f. Microsoft Skype & Plus! For Skype.

*** DO NOT CONFUSE WINDOWS EXPLORER with INTERNET EXPLORER - Windows Explorer must be left running.

3. Exit Task Manager.

4. Now activate the Flash Uninstaller saved on the desktop.

5. Once complete run a full PSI scan. Has that cleared the Flash problem?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Oxenhandler RE: Manual Update for Adobe - won't
Member 27th Nov, 2012 02:39
Score: 0
Posts: 10
User Since: 9th Dec 2010
System Score: N/A
Location: US
Last edited on 27th Nov, 2012 03:19
That worked. My PSI score is now 100% up-to-date for all 55 of my programs. Following your instructions took care of not only the Flash problem but the Firefox problem.

In Task Manager > Processes, I checked the box (lower left) "Show processes for all users".. If I had not checked it I would not have seen the Adobe process that was running and would not have been able to end that process before running the Adobe Flash Player uninstall..

Will the processes I ended turn themselves back on?

I've gone ahead and re-installed Flash Player so I can watch YouTube.

Thank you Maurice. I really appreciate your hanging in there with me.
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Maurice Joyce RE: Manual Update for Adobe - won't
Handling Contributor 27th Nov, 2012 10:27
Score: 11793
Posts: 9,036
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 27th Nov, 2012 11:04
The answer is yes. Turning off a process only lasts for that session. A reboot will re-establish them all or you can start programmes manually via the start menu.

Pleased to see you are all fixed up.

On that basis, I will lock this thread for U sometime tomorrow unless U post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

You can of course lock threads U have created. Just click the ACCEPT button in the post of the helper who offered U the best solution/advice to solve your problem.

Secunia Support can always reopen threads by applying by email to: support@secunia.com

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Anthony Wells RE: Manual Update for Adobe - won't
Expert Contributor 27th Nov, 2012 15:21
Score: 2445
Posts: 3,336
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hi ,

Some extra info which might be useful concerning Firefox :-

The firefox.exe file "sometimes" keeps running after the browser and tray icon have closed . You can see it and stop it (safely) using Task Manager .

If you update Ff by opening the Browser and select the "Help" menu and then "About (Mozilla) Firefox" you will see your current version and a "Check for Updates" option .Clicking this will automatically download any available update ready to install .

You can set Ff to "auto-update" itself by selecting the "Tools" menu->Options->Advanced->Update and select your preferred method .

I find both these methods much less hassle and more reliable than any of the PSI update options - which I never use .

Hope this is helpful .

Anthony

PS: I would have posted earlier but got delayed by the website gremlins .

--


It always seems impossible until its done.
Nelson Mandela
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