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Forum Thread: PSI not working anymore

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PSI

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malbec PSI not working anymore
Member 16th Jan, 2013 11:53
Ranking: 5
Posts: 12
User Since: 12th Sep, 2009
System Score: N/A
Location: N/A
Hi,
I've recently made a lot of updates (IE, Java, etc.) and I discovered PSI wasn't working any more. I'm currently using 2.0, because I like its interface much more.
When I launch PSI, it starts, says "checking network connection" and stays here indefinitely.
I tried to reinstall. Nope.

I removed 2.0 and installed 3.0: exactly the same problem! It says "LOADING" and nothing more.
I have no network problems: I can connect to Secunia and even run OSI
I'm running XP SP3, fully patched.

I'd greatly appreciate your help.
Thank you.

taffy078 RE: PSI not working anymore
Contributor 16th Jan, 2013 21:58
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
there were some big problems a few days ago. HAve you tried again since?

In case you need to start again, check out this:

https://skydrive.live.com/view.aspx?cid=E9EA368CBD...

It's from MAurice Joyce

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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malbec RE: PSI not working anymore
Member 18th Jan, 2013 10:48
Score: 5
Posts: 12
User Since: 12th Sep 2009
System Score: N/A
Location: N/A
Yep, I tried again and again. But still doesn't work!
The icon in the taskbar is there and delivers its warning message when hovering the mouse, the main windows opens, displays "loading" and doesn't do anything more...
Any hints ?
Thank you!
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taffy078 RE: PSI not working anymore
Contributor 18th Jan, 2013 11:11
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
sorry - you need an expert. Fingers crossed.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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malbec RE: PSI not working anymore
Member 18th Jan, 2013 11:58
Score: 5
Posts: 12
User Since: 12th Sep 2009
System Score: N/A
Location: N/A
on 18th Jan, 2013 11:11, taffy078 wrote:
sorry - you need an expert. Fingers crossed.


I hope one will drop in there! :-)

Thanks for your interest, anyway!
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M.Haggqvist RE: PSI not working anymore
Secunia Official 18th Jan, 2013 14:02
Score: 10
Posts: 34
User Since: 13th Jan 2012
System Score: N/A
Location: Copenhagen, DK
Hi

Can I ask if you tried going through the steps from our FAQ?

http://secunia.com/vulnerability_scanning/personal...

Feel free to send screenshots to support@secunia.com


--
Kind regards,
Martin Häggqvist
Secunia PSI Support
malbec RE: PSI not working anymore
Member 18th Jan, 2013 17:58
Score: 5
Posts: 12
User Since: 12th Sep 2009
System Score: N/A
Location: N/A
Last edited on 18th Jan, 2013 18:02
on 18th Jan, 2013 14:02, M.Haggqvist wrote:
Hi

Can I ask if you tried going through the steps from our FAQ?


Shame on me! I forgot that in Microsoft's magical world, when you alter IE settings, you also change the behavior of the whole system...
Owing to recent security breaches in IE, I set all the security to maximum level, thus disabling scripting!
As I don't use IE, this caused no problems. Except for PSI.
Sorry for the bother, and thank you for your quite useful help!

Dare I say that PSI could be a bit more explicit on this kind of problem, instead of staying vacantly blank? :-)
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taffy078 RE: PSI not working anymore
Contributor 18th Jan, 2013 20:47
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
iIm probably about to move away from IE so this is a very useful comment! Thank you.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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layohei

RE: PSI not working anymore
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youthful RE: PSI not working anymore
Member 20th Jan, 2013 15:05
Score: 0
Posts: 1
User Since: 20th Jan 2013
System Score: N/A
Location: UK
Last edited on 20th Jan, 2013 15:07
Still having the same problem have done everything suggested on forum.
Have just installed Kaspersky ,sucunia is listed as trusted.
I use chrome as browser
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layohei

RE: PSI not working anymore
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M.Haggqvist RE: PSI not working anymore
Secunia Official 22nd Jan, 2013 09:04
Score: 10
Posts: 34
User Since: 13th Jan 2012
System Score: N/A
Location: Copenhagen, DK
Hi

Great to hear that you fixed the issue.

@youthful
Can I ask you to send a mail to support@secunia.com? And could you please attach a screenshot of your trusted sites. Then we will troubleshoot some more.


--
Kind regards,
Martin Häggqvist
Secunia PSI Support
mircea.hulban RE: PSI not working anymore
Member 22nd Jan, 2013 11:55
Score: 0
Posts: 1
User Since: 23rd Sep 2010
System Score: N/A
Location: N/A
Last edited on 22nd Jan, 2013 12:03
I have the same problem but on my laptop with Windows7. My PC running Win Xp and PSI 2 working just fine.

L.E. with this http://secunia.com/vulnerability_scanning/personal... i fix the problem.
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