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Forum Thread: Unable to recover profile - again

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ManFromOz Unable to recover profile - again
Member 14th Feb, 2013 23:17
Ranking: 13
Posts: 99
User Since: 6th Jun, 2012
System Score: 100%
Location: AU
Last edited on 14th Feb, 2013 23:25

I know I have posted about this before, but I am unable to recover my Secunia Community Profile on one system. I have clicked Recover Profile half a dozen times in over 12 hours and receive this pop-up each time.

Your was successfully sent.

Please click the confirmation link that has been emailed to you. After clicking the link, please click the "Load Profile" button in the "Recover Profile" form.



Yes, I have checked in my Spam / Junk mail folder. The emails just haven't been sent.

This is really quite annoying. I hope the problems this company are having with their servers can be fixed ASAP.

ManfromOz

Post "RE: Unable to recover profile - again" has been selected as an answer.
ManFromOz RE: Unable to recover profile - again
Member 15th Feb, 2013 07:05
Score: 13
Posts: 99
User Since: 6th Jun 2012
System Score: 100%
Location: AU
Dear Secunia Support Team,

It is pointless sending Profile Recovery emails 24 hours after it was requested. By this time I have shut down my system and clicking the link in the email no longer works, which means I need to click the Recover Profile button again. Of course you won't send this email out when requested, so I will have to go through this crap once again.

There must be a better solution.

Or do I just forget about recovering my profile on this system all together.

Becoming annoyed,

ManFromOz
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M.Haggqvist RE: Unable to recover profile - again
Secunia Official 15th Feb, 2013 13:34
Score: 10
Posts: 34
User Since: 13th Jan 2012
System Score: N/A
Location: Copenhagen, DK
Hi

We have tested the "Recover Password" feature just now, and the email arrived almost instantly.
We will look into the issue and get back to you once we know more.

--
Kind regards,
Martin Häggqvist
Secunia PSI Support
ManFromOz RE: Unable to recover profile - again
Member 15th Feb, 2013 14:43
Score: 13
Posts: 99
User Since: 6th Jun 2012
System Score: 100%
Location: AU
Last edited on 15th Feb, 2013 14:46
Hi Martin,

Thank you for looking into this for me. It's not my password I am trying to recover.

The Recover Profile emails used to arrive almost immediately for me too, but there appears to be some delay now, at least in my part of the world.

As a heads up, I haven't received the subscription to this thread email from your reply either.

Again, thanks.

Regards,

ManFromOz
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ManFromOz RE: Unable to recover profile - again
Member 16th Feb, 2013 19:26
Score: 13
Posts: 99
User Since: 6th Jun 2012
System Score: 100%
Location: AU
I have finally been able to recover my Secunia Community Profile.
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