Forum Thread: PSI 2 and 3 stopped working

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christrahlendorff PSI 2 and 3 stopped working
Member 17th Feb, 2013 21:33
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Last edited on 17th Feb, 2013 21:34

Hi,

my PSI 2.x stopped working for at least a week.
At every scan it stopped 68%.
So I decided to upgrade to PSI 3.0 but it ifininitly scanned as well.
Supsequently deinstalled it, deletetd every Secunia folder and every Secunia related registry entry and redownloaded the PSI 3.0 Setup.

Since then I tried it a few times without success.
The PSI log after an scan that took several hours.
[...]
[02/16 23:21:28.555] NewFiles contains 52 files
[...]
[02/16 23:49:36.997] NewFiles contains 52 files
[02/16 23:49:37.746] Stopping 'Secunia PSI Agent' service
[02/16 23:49:37.839] Unloading filter driver
[02/16 23:49:37.839] WriteFile failed 0x000000e8
[02/16 23:49:37.949] Detaching C:
[02/16 23:49:37.964] Detaching X:
[02/16 23:49:37.964] Detaching E:
[02/16 23:49:37.964] Detaching F:
[02/16 23:49:40.959] Caught exception in accept at 627, error 0x000000e8
[02/16 23:49:40.959] Caught exception in accept at 627, error 0x000000e8
[02/16 23:49:43.409] Waiting for pipe to be done
[02/16 23:49:43.424] Closing pipe



mogs RE: PSI 2 and 3 stopped working
Member 17th Feb, 2013 21:56
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@christrahlendorff

There were problems with Secunia servers for a few days, which may have been contributing to what you initially experienced. It may also be that a setting has gotten altered somewhere.

It's probably best to thoroughly check thro' your settings as per the FAQ's here :-
http://secunia.com/vulnerability_scanning/personal...

If you still find psi 3 fails following that.....it might be better to revert to psi 2.0..... which may have simply been another victim of the server problems.


Hope that helps..........regards.........

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Maurice Joyce RE: PSI 2 and 3 stopped working
Handling Contributor 17th Feb, 2013 23:03
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I note you have tried PSI 2 & that failed as well.

Open PSI 3>settings>scan individual drives - are your drives listed there with a tick (check mark) in Drive C (which I assume is your main drive) that is greyed out?



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Maurice

Microsoft Surface 4 Intel i7 64Bit
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christrahlendorff RE: PSI 2 and 3 stopped working
Member 18th Feb, 2013 12:18
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Maurice Joyce RE: PSI 2 and 3 stopped working
Handling Contributor 18th Feb, 2013 13:40
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All your hard drives should appear in Settings>Scan Individual Drives. It looks like PSI is in a loop looking for the drive to scan & report on.

I only know of a few instances of this behaviour which was published on this Forum.

It happened to my XP test machine. In my case the loss of drive access was caused by a Registry Cleaner. After many hours trying to sort it & give a solution to the Forum I gave up & formatted my drive.

The other user did not use a Registry cleaner but also failed to find a solution.

What I would do is:

Check your User ID. It looks like it is correct but given the fact that you have cleared out the registry it is worth checking all is still in order:

https://akkkug.bay.livefilestore.com/y1p1FS5on3fMx...


If that is correct try a reinstall using this link - http://secunia.com/PSISetup.exe

Just let it run - it will auto uninstall the old before installing the new. Have the drives returned in settings?

If not:

Navigate to PSI in Windows Explorer & delete the two log files.

https://akkkug.bay.livefilestore.com/y1pvpP2x8EfT0...


Now run a scan. Send that log file to Secunia Support as an attachment to see if they can troubleshoot it for you.

The support address is: support @secunia.com

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Maurice

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christrahlendorff RE: PSI 2 and 3 stopped working
Member 18th Feb, 2013 20:43
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Good news, my PSI is back :)

I tried your ideas but nothing happend. I had a 50characters ID and the main registry entries seemed to be equal to my other pc. As well I tried PSI 2.

Thanks for your time.

My solution lies somewhere in my later actions:

1. I deinstalled PSI 3.
2. I searched for "secunia" in the registry in keys, values and data and deleted all of them.
Remark:In this step I deleted also some entries of EMET 3.5 rules about PSI and its services. (There was never a warning of EMET that PSI was causing errors.)
3. I cleared my %TEMP% folder
4. I searched for all files and folders on drive C:\ related to "secunia" application and deleted them.

5. I reinstalled PSI with a different Language (English instead of German)
6. PSI works again.

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Maurice Joyce RE: PSI 2 and 3 stopped working
Handling Contributor 18th Feb, 2013 21:25
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Last edited on 19th Feb, 2013 17:56
Pleased to see you are all fixed up.

On that basis, I will lock this thread for U sometime tomorrow unless U post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

Secunia Support can always reopen threads by applying by email to: support@secunia.com

EDIT: Thread locked at 1600 hour GMT

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Maurice

Microsoft Surface 4 Intel i7 64Bit
Windows 10 Pro
16 GB RAM
IE & Edge Only
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