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Forum Thread: upgraded all agents, but they wont checkin

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tsk4600 upgraded all agents, but they wont checkin
Member 8th Mar, 2013 07:59
Ranking: 0
Posts: 5
User Since: 13th Jul, 2010
System Score: N/A
Location: DK
upgraded CSIA from 6.0.0.3001 to 6.0.0.15008. Only 32 of 500 agents has checked in.

anybody know why?

regards

Michael_S RE: upgraded all agents, but they wont checkin
Member 8th Mar, 2013 08:27
Score: 1
Posts: 1
User Since: 8th Mar 2013
System Score: N/A
Location: DE
Last edited on 8th Mar, 2013 09:37
csi.secunia.com seems to be down...

C:\Users\XYZ>ping csi.secunia.com

Ping wird ausgeführt für csi.secunia.com [213.150.41.232] mit 32 Bytes Daten:
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.
Zeitüberschreitung der Anforderung.

Ping-Statistik für 213.150.41.232:
Pakete: Gesendet = 4, Empfangen = 0, Verloren = 4

edit: Agent checked in now, but ping still no response
edit2: I'm not able to run Secunia CSI. Only the Agents are working
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tsk4600 RE: upgraded all agents, but they wont checkin
Member 8th Mar, 2013 10:09
Score: 0
Posts: 5
User Since: 13th Jul 2010
System Score: N/A
Location: DK
hmm mine is checkin in to another server:
this is my log from installation yesterday:

[03/07 08:05:37.526] Installing service
[03/07 08:05:37.571] GUID : e07587e6-ea43-4f23-a3e0-ffb94b267b1d
[03/07 08:05:37.573] Starting service
[03/07 08:05:37.575] Delaying first check-in for 10 minutes
[03/07 08:05:37.577] Running service
[03/07 08:05:37.578] Creating main thread
[03/07 08:05:37.580] Secunia CSI Agent 6.0.0.15008 starting
[03/07 08:16:38.817] Checking in with server (agent.csi6.secunia.com)
[03/07 08:22:02.000] Installing service
[03/07 08:22:02.002] Stopping 'Secunia CSI Agent' service
[03/07 08:22:02.576] GUID : e07587e6-ea43-4f23-a3e0-ffb94b267b1d
[03/07 08:22:02.579] Starting service
[03/07 08:22:02.583] Delaying first check-in for 10 minutes
[03/07 08:22:02.587] Running service
[03/07 08:22:02.591] Creating main thread
[03/07 08:22:02.594] Secunia CSI Agent 6.0.0.15008 starting
[03/07 08:33:03.669] Checking in with server (agent.csi6.secunia.com)
[03/07 08:58:04.824] Checking in with server (agent.csi6.secunia.com)
[03/07 09:23:05.478] Checking in with server (agent.csi6.secunia.com)
[03/07 09:48:06.132] Checking in with server (agent.csi6.secunia.com)
[03/07 10:13:07.786] Checking in with server (agent.csi6.secunia.com)
[03/07 10:38:08.441] Checking in with server (agent.csi6.secunia.com)
[03/07 11:03:09.595] Checking in with server (agent.csi6.secunia.com)
[03/07 11:28:10.250] Checking in with server (agent.csi6.secunia.com)
[03/07 11:53:11.904] Checking in with server (agent.csi6.secunia.com)
[03/07 12:18:12.056] Checking in with server (agent.csi6.secunia.com)
[03/07 12:43:13.710] Checking in with server (agent.csi6.secunia.com)
[03/07 13:08:14.364] Checking in with server (agent.csi6.secunia.com)
[03/07 13:33:15.518] Checking in with server (agent.csi6.secunia.com)
[03/07 13:58:16.175] Checking in with server (agent.csi6.secunia.com)
[03/07 14:23:17.829] Checking in with server (agent.csi6.secunia.com)
[03/07 14:48:18.483] Checking in with server (agent.csi6.secunia.com)
[03/07 15:13:19.136] Checking in with server (agent.csi6.secunia.com)
[03/07 15:38:20.790] Checking in with server (agent.csi6.secunia.com)
[03/07 16:03:21.446] Checking in with server (agent.csi6.secunia.com)
[03/07 16:28:22.100] Checking in with server (agent.csi6.secunia.com)
[03/07 16:53:23.754] Checking in with server (agent.csi6.secunia.com)
[03/07 17:18:24.802] Checking in with server (agent.csi6.secunia.com)
[03/07 17:43:25.284] Checking in with server (agent.csi6.secunia.com)
[03/07 18:08:26.786] Checking in with server (agent.csi6.secunia.com)
[03/07 18:33:27.288] Checking in with server (agent.csi6.secunia.com)
[03/07 18:58:28.792] Checking in with server (agent.csi6.secunia.com)
[03/07 19:23:29.796] Checking in with server (agent.csi6.secunia.com)
[03/07 19:48:30.800] Checking in with server (agent.csi6.secunia.com)
[03/07 20:13:31.304] Checking in with server (agent.csi6.secunia.com)
[03/07 20:38:32.308] Checking in with server (agent.csi6.secunia.com)
[03/07 21:03:33.812] Checking in with server (agent.csi6.secunia.com)
[03/07 21:28:34.316] Checking in with server (agent.csi6.secunia.com)
[03/07 21:53:35.818] Checking in with server (agent.csi6.secunia.com)
[03/07 22:18:36.320] Checking in with server (agent.csi6.secunia.com)
[03/07 22:43:37.824] Checking in with server (agent.csi6.secunia.com)
[03/07 23:08:38.328] Checking in with server (agent.csi6.secunia.com)
[03/07 23:33:39.832] Checking in with server (agent.csi6.secunia.com)
[03/07 23:58:40.337] Checking in with server (agent.csi6.secunia.com)
[03/08 00:23:41.841] Checking in with server (agent.csi6.secunia.com)
[03/08 00:48:42.345] Checking in with server (agent.csi6.secunia.com)
[03/08 01:13:43.847] Checking in with server (agent.csi6.secunia.com)
[03/08 01:38:44.351] Checking in with server (agent.csi6.secunia.com)
[03/08 02:03:45.856] Checking in with server (agent.csi6.secunia.com)
[03/08 02:28:46.924] Checking in with server (agent.csi6.secunia.com)
[03/08 02:53:47.584] Checking in with server (agent.csi6.secunia.com)
[03/08 03:18:48.243] Checking in with server (agent.csi6.secunia.com)
[03/08 03:43:49.898] Checking in with server (agent.csi6.secunia.com)
[03/08 04:08:50.552] Checking in with server (agent.csi6.secunia.com)
[03/08 04:33:51.204] Checking in with server (agent.csi6.secunia.com)
[03/08 04:58:52.858] Checking in with server (agent.csi6.secunia.com)
[03/08 05:23:53.512] Checking in with server (agent.csi6.secunia.com)
[03/08 05:48:54.166] Checking in with server (agent.csi6.secunia.com)
[03/08 06:13:55.819] Checking in with server (agent.csi6.secunia.com)
[03/08 06:38:56.473] Checking in with server (agent.csi6.secunia.com)
[03/08 07:03:57.135] Checking in with server (agent.csi6.secunia.com)
[03/08 07:28:58.800] Checking in with server (agent.csi6.secunia.com)
[03/08 07:53:59.454] Checking in with server (agent.csi6.secunia.com)
[03/08 08:19:00.611] Checking in with server (agent.csi6.secunia.com)
[03/08 08:44:01.312] Checking in with server (agent.csi6.secunia.com)
[03/08 09:09:02.969] Checking in with server (agent.csi6.secunia.com)
[03/08 09:34:03.625] Checking in with server (agent.csi6.secunia.com)
[03/08 09:59:04.280] Checking in with server (agent.csi6.secunia.com)
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This user no longer exists RE: upgraded all agents, but they wont checkin
Secunia Official 18th Mar, 2013 14:45
Hi,

The Secunia CSI Agent connects to 'agent.csi6.secunia.com' server address. The address 'csi.secunia.com' is only used by Secunia CSI, version 4.x consoles.

Your Agent seem to indicate imposibility to access the CSI Agent backends. Do you recall to have made any network configuration change around the time you upgraded your Agents?

May we ask you to look at your Firewall / Proxy logs for connection errors comming from the Agent systems? It is possible that the new Agent package needed to include Proxy configuration before deploying it, which wasn't considered at the time of the upgrade, and currently your Agents are facing difficulties to bypass the Proxy. Could that be the case?

Kind regards,
/Rosen Danailov

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