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Forum Thread: PSI hanging on Small Business trial screen and won't load

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PSI

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dwallace115 PSI hanging on Small Business trial screen and won't load
Member 11th Mar, 2013 23:49
Ranking: 6
Posts: 4
User Since: 21st Dec, 2007
System Score: N/A
Location: US
I've just downloaded and put PSI 3.0.6001 on my Windows 7 Starter netbook. It used to run fine with prior releases, but now when the main program runs, there is a 'nag' screen that loads. I hit 'don't show this screen again', but the program wont' move past that and continue loading. I've deinstalled and reinstalled the application with the same results. I've even deinstalled and removed all traces of secunia from the registry. What else can I try to get the software running again on the netbook? thank you.

Post "RE: PSI hanging on Small Business trial screen and won't load " has been selected as an answer.
Maurice Joyce RE: PSI hanging on Small Business trial screen and won't load
Handling Contributor 12th Mar, 2013 01:47
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 12th Mar, 2013 02:03
Have you tried version 3.0.0.6005 which is the latest? It works OK*** on my Windows Starter Netbook.

Download information,if required,is below my Signature Block.

EDIT: ***To clarify it working OK. It loads having dumped the advertising pop up from Secunia but runs very slowly.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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dwallace115 RE: PSI hanging on Small Business trial screen and won't load
Member 12th Mar, 2013 04:35
Score: 6
Posts: 4
User Since: 21st Dec 2007
System Score: N/A
Location: US
Sorry, I did mean 6005. I wrote 6001, but the issue is with the latest upgrade. now after completely removing it even earlier versions won't run.

d
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E.Jeppesen RE: PSI hanging on Small Business trial screen and won't load
Secunia Official 12th Mar, 2013 16:24
Score: 220
Posts: 618
User Since: 24th Nov 2008
System Score: N/A
Location: Copenhagen, DK
@dwallace115
We are aware of the issue and working to get it fixed ASAP.
dwallace115 RE: PSI hanging on Small Business trial screen and won't load
Member 12th Mar, 2013 17:05
Score: 6
Posts: 4
User Since: 21st Dec 2007
System Score: N/A
Location: US
Thank you VERY much. I'll simply wait to see the post that the patch is ready.

Best regards,
d
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taffy078 RE: PSI hanging on Small Business trial screen and won't load
Contributor 14th Mar, 2013 08:36
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Last edited on 14th Mar, 2013 08:55
Hi. Just to let you know this happened to me again this morning (on the standard PSI screen via the icon). I didn't get as far as any advert. I had to get here via the Secunia Home Page.

UPDATE: Working OK now.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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taffy078 RE: PSI hanging on Small Business trial screen and won't load
Contributor 14th Mar, 2013 15:22
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
Last edited on 14th Mar, 2013 15:23
just failed to open via the icon again. Had to come here via the Secunia home page.

Emil - for what it's worth, I had Task Manager open on Applications at the time. Secunia appeared with red icon; then ten seconds later it appeared for a second time with the blank square instead if the red icon - this one showed 'not responding'.

I tried it again using right click/open instead of double-clicking the green PSI icon at the bottom of my screen but still the same result. After ten seconds the second Secunia item appeared in the Applications section of Task Manager.


--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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millwood RE: PSI hanging on Small Business trial screen and won't load
Member 14th Mar, 2013 17:41
Score: 3
Posts: 26
User Since: 14th May 2008
System Score: N/A
Location: US
OK - so it's 3/14 and still I'm broken. For which I thank you, because you've shaken me out of my lethargy and I've put V2 back on the machine that was hanging. And now I have proper ignore rules again!

(To be clear - I get the sell screen with no button to dismiss it.)
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taffy078 RE: PSI hanging on Small Business trial screen and won't load
Contributor 15th Mar, 2013 07:25
Score: 408
Posts: 1,352
User Since: 26th Feb 2009
System Score: 100%
Location: UK
I see the mad man with the negative red pen has been about again.

--
taffy078, West Yorkshire, UK

Desktop: Compaq Presario (OEM) 32 bit / AMD Athlon / 2 GB RAM
XP Home - SP3/ IE8/ Norton IS - Secunia PSI v2.0.0.3003

Laptop: Win 7 / IE11 / PSI v2.0.0.3003
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E.Jeppesen RE: PSI hanging on Small Business trial screen and won't load
Secunia Official 15th Mar, 2013 13:36
Score: 220
Posts: 618
User Since: 24th Nov 2008
System Score: N/A
Location: Copenhagen, DK
Update:
We are still working to ensure that the functionality to close the splash screen works reliably for all users. Meanwhile we have decided to shut down the splash screen for now. So please open the PSI and let us know if you should still see any issues.
dwallace115 RE: PSI hanging on Small Business trial screen and won't load
Member 16th Mar, 2013 04:41
Score: 6
Posts: 4
User Since: 21st Dec 2007
System Score: N/A
Location: US
Thanks! All is well once again on the win7 Starter edition netbook. Program launches, works fine and updates.

regards,
d
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