Forum Thread: csia.exe V.6 not starting

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
CSI

This thread has been marked as locked.
pm_amg csia.exe V.6 not starting
Member 19th Mar, 2013 11:06
Ranking: 0
Posts: 2
User Since: 19th Mar, 2013
System Score: N/A
Location: DE

Pla_IIS RE: csia.exe V.6 not starting
Member 19th Mar, 2013 15:23
As far as I am informed CSI6 uses a different server address - be shure that https-traffic is allowed for the URL

agent.csi6.secunia.com'

(see also another thread in this forum)


For debugging connections it is helpful to start the Secunia agent manually:

Open a command shell, go to the Secunia agent directory and enter:

csia -c

Was this reply relevant?
+0
-0
pm_amg RE: csia.exe V.6 not starting
Member 20th Mar, 2013 07:33
Score: 0
Posts: 2
User Since: 19th Mar 2013
System Score: N/A
Location: DE
Was this reply relevant?
+0
-0
Pla_IIS RE: csia.exe V.6 not starting
Member 20th Mar, 2013 07:45
Good morning,

hmm - something prevents csia.exe from starting: what kind of (local) firewall and virus scan are you using? Could that block csia.exe on the 10 machines? Are there other security tools on the problem machines? Some time ago we had problems with AdAware blocking applications / registry access...

Did you try "ProcMon" from Sysinternals? That tool shows you all activities when starting any process. You can set a filter like "Process Name is csia.exe" and then you should see a lot of activities when entering "csia" without any parameters in a cmd window.

Regards, Roland.
Was this reply relevant?
+0
-0
This user no longer exists RE: csia.exe V.6 not starting
Secunia Official 26th Mar, 2013 16:32
Hi,

Could we ask you to remove all Agent registry settings and try to install the Agent again?
These are the steps we advice you to undertake:

1. Uninstall the old version of the Agent by using the command > csia.exe -r -L
2. Open the registry hives on the local system (regedit.exe)
3. Find each of the below listed registry keys and delete them:

a) HKLM\SOFTWARE\Secunia\CSI Agent (32-bit systems)
b) HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uni nstall\Secunia CSI Agent (32-bit systems)

c) HKLM\SOFTWARE\Wow6432Node\Secunia\CSI Agent (64-bit systems)
d) HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\Curren tVersion\Uninstall\Secunia CSI Agent (64-bit systems)

4. Install your Agent again, either via Agent Deployment package or manually under CMD.

Let us know if the problem continue to persist. Thanks.

Kind regards,
/Rosen Danailov

This thread has been marked as locked.