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Forum Thread: Agent 5.0 won't reinstall

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dguzman_csi Agent 5.0 won't reinstall
Member 1st Apr, 2013 19:42
Ranking: 0
Posts: 9
User Since: 31st Mar, 2011
System Score: N/A
Location: US
I rolled out 3 Win7 clones in my environment, then uninstalled Secunia so that it could re deploy the agetn for each. WSUS worls fine but the deployment for the egent fails on these 3 machines. All other WSUS updates continue to push once approved. I re-push the WSUS certificate for each machine, and I can run 'Quick Scans just fine'

HEre are the error lines from the Windows update log:

2013-04-01 06:40:53:533 1176 1450 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\5622cc912 415ba25c58b222c06f41bfd\75a7b6f1abf507d96f49bad304 ae69170a6c61f7:
2013-04-01 06:40:53:549 1176 1450 Misc WARNING: Error: 0x80096004 when verifying trust for C:\Windows\SoftwareDistribution\Download\5622cc912 415ba25c58b222c06f41bfd\75a7b6f1abf507d96f49bad304 ae69170a6c61f7
2013-04-01 06:40:53:549 1176 1450 Misc WARNING: Digital Signatures on file C:\Windows\SoftwareDistribution\Download\5622cc912 415ba25c58b222c06f41bfd\75a7b6f1abf507d96f49bad304 ae69170a6c61f7 are not trusted: Error 0x80096004
2013-04-01 06:40:53:549 1176 1450 DnldMgr WARNING: File failed postprocessing, error = 80096004
2013-04-01 06:40:53:549 1176 1450 DnldMgr Failed file: URL = 'http://wsus.rl.int/Content/F7/75A7B6F1ABF507D96F49...', Local path = 'C:\Windows\SoftwareDistribution\Download\5622cc91 2415ba25c58b222c06f41bfd\75a7b6f1abf507d96f49bad30 4ae69170a6c61f7'
2013-04-01 06:40:53:549 1176 1450 DnldMgr Error 0x80096004 occurred while downloading update; notifying dependent calls.
2013-04-01 06:40:53:549 1176 1090 AU >>## RESUMED ## AU: Download update [UpdateId = {14A7F8AC-7285-4C13-9C3A-0B57861771D2}]
2013-04-01 06:40:53:549 1176 1090 AU # WARNING: Download failed, error = 0x80096004


And here is the update info:

2013-04-01 06:40:53:424 1176 12dc DnldMgr * Call ID = {9B2841E1-A28C-44B5-8FDA-82519387DB3E}
2013-04-01 06:40:53:424 1176 12dc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2013-04-01 06:40:53:424 1176 12dc DnldMgr * Updates to download = 1
2013-04-01 06:40:53:424 1176 12dc Agent * Title = Deployment package for Secunia CSI Agent, version 5.0.0.1005, created Wed Dec 14 11:13:08 PST 2011
2013-04-01 06:40:53:424 1176 12dc Agent * UpdateId = {14A7F8AC-7285-4C13-9C3A-0B57861771D2}.1

O.Marin RE: Agent 5.0 won't reinstall
Secunia Official 4th Apr, 2013 08:47
Score: 30
Posts: 116
User Since: 4th Aug 2011
System Score: N/A
Location: Copenhagen, DK
Hi,

Make sure the computers have the signing cerficate in the Computer certificate store in Trusted Publishers and Trusted Root Certification Authority.

You might also read to make sure you have a 2048-bit certificate:
http://secunia.com/blog/327/

--
Kind Regards,

Oana Marin
Solution Specialist
dguzman_csi RE: Agent 5.0 won't reinstall
Member 4th Apr, 2013 18:53
Score: 0
Posts: 9
User Since: 31st Mar 2011
System Score: N/A
Location: US
Certificate is in both places you mention, and I had replaced the certificate back in October for all machines, not just these three. If it was a Cert issue, wouuldn't it be an issue for all machines?

Should I delete the Cert form the machines and let it reinstall it?
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O.Marin RE: Agent 5.0 won't reinstall
Secunia Official 5th Apr, 2013 08:53
Score: 30
Posts: 116
User Since: 4th Aug 2011
System Score: N/A
Location: Copenhagen, DK
ok.. what version of CSI are you using? Are you trying to deploy the package on a Windows 8 or Windows Server 2012 machine?

You are right, if it is a certificate issue you will have this problem with all hosts.

--
Kind Regards,

Oana Marin
Solution Specialist
dguzman_csi RE: Agent 5.0 won't reinstall
Member 5th Apr, 2013 17:33
Score: 0
Posts: 9
User Since: 31st Mar 2011
System Score: N/A
Location: US
Last edited on 5th Apr, 2013 17:33
CS! 5.0.0.1005
Win 7 machines, the CSI Server is on 2008R2
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O.Marin RE: Agent 5.0 won't reinstall
Secunia Official 8th Apr, 2013 08:57
Score: 30
Posts: 116
User Since: 4th Aug 2011
System Score: N/A
Location: Copenhagen, DK
you're using an older version of Secunia CSI. You should download the latest version of the CSI Console v 5.0.0.3:
secunia.com/CSI5Setup.exe

The latest version of the CSI Agent is 5.0.0.3001

Can you try to create a fresh agent package with the latest version and see if you get the same behaviour?

--
Kind Regards,

Oana Marin
Solution Specialist
dguzman_csi RE: Agent 5.0 won't reinstall
Member 8th Apr, 2013 17:16
Score: 0
Posts: 9
User Since: 31st Mar 2011
System Score: N/A
Location: US
Last edited on 8th Apr, 2013 17:29
When I go to create a new Agent Deployment, it defaults to 5.0.0.1005. How do I force to the newest version?

A link to the download would be helpful here.
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O.Marin RE: Agent 5.0 won't reinstall
Secunia Official 8th Apr, 2013 21:37
Score: 30
Posts: 116
User Since: 4th Aug 2011
System Score: N/A
Location: Copenhagen, DK
it defaults to an older version because you are using an older version of the CSI console.

First you need to upgrade your CSI Console and then you will get the latest link for the CSI Agent package. Here is the link for the latest CSI 5 Console:

secunia.com/CSI5Setup.exe

--
Kind Regards,

Oana Marin
Solution Specialist

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