Forum Thread: PSI not responding/not updating

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morgensternDK PSI not responding/not updating
Member 23rd Apr, 2013 09:12
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Posts: 1
User Since: 23rd Apr, 2013
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Location: DK
Help! What can I do to make the damn program update? This time it is Java and VLC Player, it doesn´t update. So I have done it manually. But still PSI tells me, they are not updated! Have tried a million times now, getting really tired with PSI.

mogs RE: PSI not responding/not updating
Expert Contributor 23rd Apr, 2013 10:01
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User Since: 22nd Apr 2009
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Location: UK

Please see the following items from the FAQ :-
I have updated one of my programs, but an older version is still detected by the Secunia PSI. What can I do?

Some programs leave behind the older version when updating to a new one. Some vendors do this deliberatively by policy, and some vendors by mistake. An example of a vendor deliberatively leaving behind the old version is Google, who do not remove old versions when installing updates for Google Chrome. This is an intentional policy on Google's behalf, and is done to prevent developers using Chrome from losing any of their work.

How you wish to deal with such older versions is entirely up to you.

The Secunia PSI has detected a program somewhere on my computer, but where?

To locate a detected program via the Secunia PSI, please do the following.

Secunia PSI 3.x
Right-click on the software you want to check. Select "Show details". Double-click the file location.

Secunia PSI 2.x
Go to "Scan Results" and click the “+” character next to the relevant program. Then click the yellow “Open folder” icon.

Secunia PSI 1.x
In the upper right corner click "Advanced" and "Ok" to the message box. Go to the tab where the relevant program is currently showing up. Click the “+” character next to the relevant program and then click “Open Folder”.

If you have followed the steps above you should now see the folder on your computer where the detected program is located. The Secunia PSI has also showed you the exact installation path and the name of the detected file. To examine the file you can right-click on it and choose Properties. The tabs should now show you the same information that the PSI is detecting including product name, product version etc.

As you have already updated the programs manually....psi is still detecting the previous/older versions/files....sometimes it will continue to try to update need to delete the older files once you have found them by the above method.

Hope it helps.......regards........mogs

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E.Jeppesen RE: PSI not responding/not updating
Secunia Official 23rd Apr, 2013 10:04
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User Since: 24th Nov 2008
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Location: Copenhagen, DK
Are you using PSI 3? If so, try to close and then reopen the interface. That seems to solve several issues with PSI 3. We are of course working to get the issues fixed. PSI 1 and 2 are not affected.
Roughrider09 RE: PSI not responding/not updating
Member 29th Apr, 2013 19:39
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Posts: 1
User Since: 11th Nov 2009
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trydownload the update of kind of my programs ,suppose to update to fix up it but still wont run the update and frustration thee wont get update in myPSI.. will you reply wht it is the problem come up , it will help me understand to set up this program ...
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