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Forum Thread: Database Cleanup

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infoz-csi-mgr Database Cleanup
Member 20th Jun, 2013 14:38
Ranking: 0
Posts: 7
User Since: 3rd May, 2011
System Score: N/A
Location: CH
Hi

I made a mistake when using the CSI Database Cleanup-Utility; unfortunately I entered to delete all hosts that the Last Scan Time was more than 1 Day - which CSI did.
Now I have the problem that I can't scan any host anymore saying that "You have reached the limit of your Secunia CSI License key" which is of course wrong.
What can I do?

Thanks for your help!
Dani

r.danailov RE: Database Cleanup
Secunia Official 4th Jul, 2013 09:07
Score: 25
Posts: 173
User Since: 3rd Jan 2012
System Score: N/A
Location: Copenhagen, DK
Hi,

Please note that all license related questions can only be addressed after sending an email to csc@secunia.com. Secunia needs private information about your account to be able to process and fix the current support inquiry and for security reasons we cannot address this matter here.

I hope you already sent us an email, but in case you didn't please do so as soon as possible.

Kind Regards | Stay Secure
Rosen Danailov | Junior Solution Specialist
Secunia Customer Support

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