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Forum Thread: Updating software while running - Share your experience!

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matsgmyhre Updating software while running - Share your experience!
Member 28th Oct, 2013 12:11
Ranking: 0
Posts: 3
User Since: 25th Oct, 2013
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Location: NO
Hi!

I've tried to update software while running and have experienced mixed results.

Adobe Acrobat X (10) updated fine.
VLC and FileZilla installed successfully (via SCCM Software Center) but the program did not update (About: version).

What is your experience?

Kind regards, Mats

This user no longer exists RE: Updating software while running - Share your experience!
Secunia Official 11th Nov, 2013 09:45
Hi,

In the case of Java, Adobe Reader, and several other products where the installation of the new version requires replacement of the old files with new ones, the installation will likely fail with error 1603 (FATAL_ERROR_DURING_INSTALLATION). The error code is usually seen in the 'SecuniaPackage.log' file, as the latter is always updated upon installation of a new package.

However, other type of software seem to update rather fine even if the software is running. The error code in SecuniaPackage.log is the best way to check the problem you're dealing with.

You can consider that in 90+% of the cases of a package failure, the issue occurs because Windows had locked the file currently being used and so when the new installation progresses to replace old installation files with new ones, Windows disallows the change and so it fails the package, thus the old version of your software may end up in a broken state after the failure.

Kind regards / Stay Secure
Rosen Danailov / Security+
Secunia Customer Support
matsgmyhre RE: Updating software while running - Share your experience!
Member 12th Nov, 2013 13:24
Score: 0
Posts: 3
User Since: 25th Oct 2013
System Score: N/A
Location: NO
on 11th Nov, 2013 09:45, wrote:
Hi,

In the case of Java, Adobe Reader, and several other products where the installation of the new version requires replacement of the old files with new ones, the installation will likely fail with error 1603 (FATAL_ERROR_DURING_INSTALLATION). The error code is usually seen in the 'SecuniaPackage.log' file, as the latter is always updated upon installation of a new package.

However, other type of software seem to update rather fine even if the software is running. The error code in SecuniaPackage.log is the best way to check the problem you're dealing with.

You can consider that in 90+% of the cases of a package failure, the issue occurs because Windows had locked the file currently being used and so when the new installation progresses to replace old installation files with new ones, Windows disallows the change and so it fails the package, thus the old version of your software may end up in a broken state after the failure.

Kind regards / Stay Secure
Rosen Danailov / Security+
Secunia Customer Support


I would think that when a package is released through Secunia CSI7 and available through the SCCM integration it would be compatible. You provide packages that really does not work, as for the applications in my example.
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This user no longer exists RE: Updating software while running - Share your experience!
Secunia Official 12th Nov, 2013 14:16
Last edited on 12th Nov, 2013 14:22 Hi,

The vast of supported packages by Secunia CSI are in fact compatible to install on your Clients disregarding whether the distribution is performed via WSUS or SCCM, or another deployment tool of your choice.

There are in fact certain amount of packages which cannot be supported out-of-the-box, but there are good reasons that Secunia may not support those. Customers are always made aware that those packages require additional simple configuration to become applicable.

When all application installation prerequisites are met on Client machines, as defined and supplied by the original vendor of the package, SPS packages work flawlessly as expected. Whether a package had been build with Secunia CSI, or you executed the original vendor installer manually, the effect would be the same and so you are welcome to test this.

Please note that it's customers' responsibility to ensure that the installation requirements of a given software had been properly addressed before the actual installation of the software package since this is part of the internal patch management and distribution process.

Else, in all occasions you shall expect a failure which is rather normal considering that all prerequisites stated so far are indeed Windows OS requirements for the proper handling and installation of a software package, and also requirements not easily avoidable.

Since the problem in most cases is that Windows locks the file being used (similarly to trying to delete an MP3 file while listening to it), we would recommend you to address further complaints to Microsoft in this regard.

Should you need further technical assistance on errors, or you need to request best-practices for the deployment of the various packages you work with, do not hesitate to send us an email to csc@secunia.com

Kind regards / Stay Secure
Rosen Danailov / Security+
Secunia Customer Support


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