Secunia CSI7
Advisories
Research
Forums
Create Profile
Our Commitment
PSI
PSI API
CSI
OSI
xSI
Vulnerabilities
Programs
Open Discussions
My Threads
Create Thread
Statistics
About

Forum Thread: PSIA.exe randomly crashing

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
PSI

This thread has been marked as locked.
joe schmoe PSIA.exe randomly crashing
Member 9th Nov, 2013 20:17
Ranking: 38
Posts: 139
User Since: 26th Nov, 2008
System Score: 100%
Location: US
Last edited on 10th Nov, 2013 07:25

See user profile below for system specs.

Seems the issue with running 3.0.0.7009 may have had to do with running the previous version of avast! AIS; it did the same thing as 2.0.0.3003 is doing now.

Reliability monitor reports PSIA.exe has stopped working and affects the overall system stability rating. It was a ten, now it is an eight and going down.

Exact error report from Reliability Monitor (Win 7):

PSIA.exe

Problem Date

Stopped working 11/9/2013 2:44 AM


Description
Faulting application name: PSIA.exe, version: 2.0.0.3003, time stamp: 0x4dac23c8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00366078
Faulting process id: 0x754
Faulting application start time: 0x01cedbb449697350
Faulting application path: C:\Program Files (x86)\Secunia\PSI\PSIA.exe
Faulting module path: unknown
Report Id: 1c44b3db-491b-11e3-a526-0019dbc1cbf8


Anything Secunia can do from here? So far, PSIA.exe has crashed only 2 times, but expect more crashes in the future.

What's the best course of action?

[EDIT:]

Additional info from Win 7 event viewer:

PSI v .3003 crash date 11/7/2013

Faulting application name: PSIA.exe, version: 2.0.0.3003, time stamp: 0x4dac23c8
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000096
Fault offset: 0x00048665
Faulting process id: 0x778
Faulting application start time: 0x01cedb867f439a34
Faulting application path: C:\Program Files (x86)\Secunia\PSI\PSIA.exe
Faulting module path: C:\Windows\syswow64\ole32.dll
Report Id: 7889da38-477c-11e3-9762-0019dbc1cbf8

PSI v 3.0.0.7009 (since removed, is last crash data, all prior events exactly the same, numerous such instances)

Crash date: 9/5/2013

Faulting application name: PSIA.exe, version: 3.0.0.7009, time stamp: 0x516fefa1
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db9710
Exception code: 0xc0000005
Fault offset: 0x000332b0
Faulting process id: 0xae4
Faulting application start time: 0x01ceaaa29c9d357a
Faulting application path: C:\Program Files (x86)\Secunia\PSI\PSIA.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: fa40eeae-1695-11e3-b207-0019dbc1cbf8





--
XP Pro SP3 P4 3.2 HT 2 GB RAM Avast! 9.0.2018 AIS
Win 7 Home Pro SP1 Pentium D 2.8 3 GB RAM Avast 9.0.2018 AIS
Secunia PSI 2.0.0.3003 XP Pro 32-bit & Win 7 H Pro 64-bit

No one has replied to this thread yet - be the first
This thread has been marked as locked.


 Products Solutions Customers Partner Resources Company
 
 Corporate
Vulnerability Intelligence Manager (VIM)
Corporate Software Inspector (CSI)
Consumer
Personal Software Inspector (PSI)
Online Software Inspector (OSI)
 Industry
Compliance
Technology
Integration
 Customers
Testimonials
 VARS
MSSP
Technology Partners
References
 Reports
Webinars
Events
 About us
Careers
Memberships
Newsroom


 
© 2002-2014 Secunia ApS - Rued Langgaards Vej 8, 4th floor, DK-2300 Copenhagen, Denmark - +45 7020 5144
Terms & Conditions and Copyright - Privacy - Report Vulnerability