Secunia CSI7
Advisories
Research
Forums
Create Profile
Our Commitment
PSI
PSI API
CSI
OSI
xSI
Vulnerabilities
Programs
Open Discussions
My Threads
Create Thread
Statistics
About

Forum Thread: Cannot create package, error 6

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
CSI

This thread has been marked as locked.
thoang Cannot create package, error 6
Member 30th Jan, 2014 20:02
Ranking: 0
Posts: 3
User Since: 27th Jan, 2014
System Score: N/A
Location: US
Hi everyone,

I've tried creating update, custom and uninstall package with several application but keep receiving error 6. After finish putting in parameters in step 2, I created a SPS file and it runs fine. So I hit Next and receive error says: "Missing critical product information(Error 6)"

Also creating uninstall package for CSI agent has error 5 which I'm not sure why either.

Please advise, we're currently testing out the product to make a decision whether to purchase CSI or not soon and we've been having lots of these small issues and waste time to wait the answer from sales person and Engineer. My last resort is posting here.

r.danailov RE: Cannot create package, error 6
Secunia Official 24th Feb, 2014 09:03
Score: 25
Posts: 129
User Since: 3rd Jan 2012
System Score: N/A
Location: Copenhagen, DK
Hi,

Inside the Secunia Package System main interface where all patches are being recommended, you will notice a column named 'Uninstallable'.

This column indicates if an Uninstall package for the product you selected is supported out-of-the-box by Secunia (saying "Yes"), or if the package is not supported by us and you would have to configure it in addition (saying 'No').

Packages that indicate "Yes" are fully configured and you only have to click Next, Publish to have this package uninstalling your apps. If it's 'No', then you need to configure the part which is missing from the package configuration.

Practically, configuring a package is a piece of cake job, even if it states No, since the missing part of your package configuration is only the Uninstall string of the application you are trying to remove which is anyway found on each system having the same application installed.

More information on how to configure not supported Uninstall packages you can find below: http://secunia.com/community/forum/thread/show/144...

Kind regards / Stay Secure
Rosen Danailov / Security+
Solution Specialist

r.danailov

RE: Cannot create package, error 6
[+]
This reply has been deleted

This thread has been marked as locked.


 Products Solutions Customers Partner Resources Company
 
 Corporate
Vulnerability Intelligence Manager (VIM)
Corporate Software Inspector (CSI)
Consumer
Personal Software Inspector (PSI)
Online Software Inspector (OSI)
 Industry
Compliance
Technology
Integration
 Customers
Testimonials
 VARS
MSSP
Technology Partners
References
 Factsheets
Reports
Webinars
Events
 About us
Careers
Memberships
Newsroom


 
© 2002-2014 Secunia ApS - Rued Langgaards Vej 8, 4th floor, DK-2300 Copenhagen, Denmark - +45 7020 5144
Terms & Conditions and Copyright - Privacy - Report Vulnerability