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Forum Thread: Support situation for CSI 5.x

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SmithJoe Support situation for CSI 5.x
Contributor 5th Feb, 2014 13:36
Ranking: 143
Posts: 36
User Since: 14th Jun, 2011
System Score: N/A
Location: DE
I see that secunia has moved on with csi6 and csi7 and is proving plenty of fixes for them, but the support for csi 5 has been not so well.

2011-08-31 Release of csi5
2012-06-01 Update 5.0.0.1
2012-09-21 Update 5.0.0.2
2012-12-13 Update 5.0.0.3
since that no updates for csi5 have been released.
Why is that? There are plenty of bugs, the ui is hanging a lot of times, so please don't tell me that there are no bugs left ;-)
It's sad because our sales rep told us that we were not allowed to upgrade to csi 6/7 although we have a running contract till the end of 2014.

Joe

r.danailov RE: Support situation for CSI 5.x
Secunia Official 24th Feb, 2014 09:31
Score: 25
Posts: 173
User Since: 3rd Jan 2012
System Score: N/A
Location: Copenhagen, DK
Hi Joe,

Thank you for addressing this question to us.
Please excuse us for delaying our initial reply here.

I've asked my colleagues from Product Management to answer this question for you, please bear with us until an answer is received, we will update the thread shortly after.

Kind regards / Stay Secure
Rosen Danailov / Security+
Secunia Customer Support



r.danailov RE: Support situation for CSI 5.x
Secunia Official 27th Feb, 2014 16:21
Score: 25
Posts: 173
User Since: 3rd Jan 2012
System Score: N/A
Location: Copenhagen, DK
Hi,

Thank you for being patient with us until we return an answer.

Secunia will gladly upgrade you to the newest CSI 7 version.

For us to be able to do this however, you need to have a dialog with your assigned sales representative or Partner. Please let us know how we can best contact you for this dialog, and I will forward your request to the right person. You may as well directly call the person if you wish.

Kind regards / Stay Secure
Rosen Danailov / Security+
Secunia Customer Support

Phone: +45 70205144
Fax: +45 70205145
Direct: +45 33387696

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