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Forum Thread: problem with Flash update

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Flash Player 12.x

This thread has been marked as locked.
tfox37380 problem with Flash update
Member 25th Feb, 2014 17:27
Ranking: 0
Posts: 5
User Since: 31st Oct, 2012
System Score: N/A
Location: US
PSI flagged Flash as insecure, which I updated; but it is still showing up as insecure in this folder C:\Windows\WinSxS\amd64_adobe-flash-for-windows_31 bf3856ad364e35_6.3.9600.16522_none_1c9d26d13d57ba3 7, which I can't delete. How do I fix this issue?

Maurice Joyce RE: problem with Flash update
Handling Contributor 25th Feb, 2014 18:03
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
I assume you are using Windows 8 or 8.1?

If that is correct how did you update Adobe Flash?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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tfox37380 RE: problem with Flash update
Member 25th Feb, 2014 20:09
Score: 0
Posts: 5
User Since: 31st Oct 2012
System Score: N/A
Location: US
The update via Windows Update was going slow, so I stopped that; then I went to Adobe directly and updated that way. The update does show in "Control Panel/Remove Programs", but the location I sited was not updated, and Windows won't let me delete the location.
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Maurice Joyce RE: problem with Flash update
Handling Contributor 25th Feb, 2014 21:28
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
That is where your problem is - the standalone Adobe installer (not for use on Windows 8 or 8.1) puts all the files into:

C:\Windows\SysWOW64\Macromed\flash

Microsoft via Windows Update installs to two locations:

a. C:\Windows\SysWOW64\Macromed\flash

b. C:\Windows\WinSxS\amd64

Secunia PSI reads the SxS file location to determine whether Flash is updated correctly & yours is not.

I have checked your SxS file against mine on my Windows 8.1 test PC & can confirm that PSI is correct in that your file is incorrect & requires an update.

If you run a manual scan of Windows Update via the Action Centre does it still offer Flash as an update?


I STRONGLY advise you do not attempt to tinker in the Windows>SxS file unless you have confidence with removing items.





--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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tfox37380 RE: problem with Flash update
Member 25th Feb, 2014 23:21
Score: 0
Posts: 5
User Since: 31st Oct 2012
System Score: N/A
Location: US
Thanks for your help. I uninstalled Flash via control panel/programs & features, then reinstalled via Adobe website. Now a PSI scan says I'm OK.
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Maurice Joyce RE: problem with Flash update
Handling Contributor 25th Feb, 2014 23:43
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Pleased to see you are all fixed up. A reminder that Windows Update will keep your Adobe Flash secure for your 32 & 64 Bit IE11 browser.

On that basis, I will lock this thread for you sometime tomorrow unless you post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

You can of course lock threads you have created. Just click the ACCEPT button in the post of the helper who offered you the best solution/advice to solve your problem.

Secunia Support can always reopen threads by applying by email to: support@secunia.com




--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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