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Forum Thread: Loading loop of the PSI

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Thomas1975 Loading loop of the PSI
Member 3rd Apr, 2014 01:01
Ranking: 0
Posts: 4
User Since: 3rd Apr, 2014
System Score: N/A
Location: DE
Last edited on 3rd Apr, 2014 01:13

I have the problem that it keeps checking all the time. The first check is not sucessfull then it says to make a full scan and that never ends. During the first check it says that i may have problems with the internet and the icon is grey. Everything else works fine in the internet. Whats wrong?

I already checked the following information. Everything was like the following text wants to have it.

Open the control panel.
Open Internet Options > Security tab. In Windows7/Vista you may need to click Network and Internet to access the Internet Options.
Select the Internet zone and click Custom Level.
In Security Settings, go to the Scripting > Active Scripting option.
Make sure that Active Scripting is enabled (rather than Disabled or Prompted).
Click OK then Yes.
Back in the Security tab, select the Trusted Sites zone and click Sites.
Type in the following and click Add to add it to the Trusted Sites list: https://*.secunia.com.
Click Close then OK.
Run the Secunia PSI again to view the scan results.

Please note that some Internet Security Suites (Kaspersky Internet Security is currently an example) have their own settings for trusted sites. In case you are using such a program, you need to allow “https://*.secunia.com” as a trusted site in this program as well as in Internet Explorer. If you experience any difficulty doing this, please contact the vendor of the program.

If you are still having problems with the Secunia PSI, the services on which the Secunia PSI depends may have been disabled. To verify that they are running, type “Administrative tools” in the start menu search bar or open Administrative tools from the Control Panel.

Now click the Services tool and verify that the “Secunia PSI Agent” is listed and has its “Startup type” set to “Automatic”.

Log:
[03/23 14:27:55.927] Unknown name in invoke:QueryState
[03/23 14:27:56.028] Unknown name in invoke:QueryState
[03/23 14:27:56.129] Unknown name in invoke:QueryState
[03/23 14:27:56.229] Unknown name in invoke:QueryState
[03/23 14:27:56.329] Unknown name in invoke:QueryState
[03/23 14:27:56.429] Unknown name in invoke:QueryState
[03/23 14:27:56.529] Unknown name in invoke:QueryState
[03/23 14:27:56.629] Unknown name in invoke:QueryState
[03/23 14:27:56.729] Unknown name in invoke:QueryState
[03/23 14:27:56.930] Unknown name in invoke:QueryState
[03/23 14:27:57.031] Unknown name in invoke:QueryState
[03/23 14:27:57.132] Unknown name in invoke:QueryState
[03/23 14:27:57.232] Unknown name in invoke:QueryState
[03/23 14:27:57.333] Unknown name in invoke:QueryState
[03/23 14:27:57.434] Unknown name in invoke:QueryState
[03/23 14:27:57.534] Unknown name in invoke:QueryState
[03/23 14:27:57.635] Unknown name in invoke:QueryState
[03/23 14:27:57.736] Unknown name in invoke:QueryState
[03/23 14:27:57.836] Unknown name in invoke:QueryState
[03/23 14:27:57.936] Unknown name in invoke:QueryState
[03/23 14:27:58.036] Unknown name in invoke:QueryState
[03/23 14:27:58.187] Checking in with server (psi3.secunia.com)
[03/23 14:27:58.187] Connecting to psi3.secunia.com:443
[03/23 14:27:58.188] GET /psi_api/3007/?action=agent_check&agent_version=3. 0.0.7011&tz=-3600&fm=0x80000000&uid=YIRvIfcdtpa5ad fdc1aac626ef6fc628xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx &ui=agent&langroup=WORKGROUP&host=PRIVATSNOWTREX
[03/23 14:27:58.188] Request timeouts : 60000ms, 30000ms, 30000ms
[03/23 14:28:06.347] Connection error. Trying direct connection.
[03/23 14:28:06.347] Error in HttpRequest: status=499, statusText='Es konnte keine Verbindung mit dem Revokationsserver hergestellt werden, oder es konnte keine definitive Antwort abgerufen werden.',winCode=12057
[03/23 14:28:11.696] Connecting to psi3.secunia.com:443
[03/23 14:28:11.696] GET /psi_api/3007/?action=agent_check&agent_version=3. 0.0.7011&tz=-3600&fm=0x80000000&uid=YIRvIfcdtpa5ad fdc1aac626ef6fc628xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx &ui=agent&langroup=WORKGROUP&host=PRIVATSNOWTREX
[03/23 14:28:11.696] Request timeouts : 60000ms, 30000ms, 30000ms
[03/23 14:28:38.129] Connection error. Trying direct connection.
[03/23 14:28:38.129] Error in HttpRequest: status=499, statusText='Es konnte keine Verbindung mit dem Revokationsserver hergestellt werden, oder es konnte keine definitive Antwort abgerufen werden.',winCode=12057
[03/23 14:28:48.226] Error while checking in with server (12057) : "Es konnte keine Verbindung mit dem Revokationsserver hergestellt werden, oder es konnte keine definitive Antwort abgerufen werden."
[03/23 14:28:48.226] Unknown name in invoke:QueryState
[03/23 14:28:48.276] Unknown name in invoke:QueryState
[03/23 14:28:48.377] Unknown name in invoke:QueryState

Maurice Joyce RE: Loading loop of the PSI
Handling Contributor 3rd Apr, 2014 09:30
Score: 11615
Posts: 8,906
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Are you using a proxy?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Thomas1975 RE: Loading loop of the PSI
Member 4th Apr, 2014 19:14
Score: 0
Posts: 4
User Since: 3rd Apr 2014
System Score: N/A
Location: DE
No,
I don´t use a proxy.
Whatismyip.com says the following:
Your IP:
178.200.230.xxx

Speed Test
IP Lookup
Change IP
Hide IP

Proxy:
No Proxy Detected
City:
kerpen
State/Region:
rheinland-pfalz
Country:
de - de flag
ISP:
unitymedia nrw gmbh

Unitymedia is my provider. And it says that there is no proxy.
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Thomas1975 RE: Loading loop of the PSI
Member 4th Apr, 2014 21:07
Score: 0
Posts: 4
User Since: 3rd Apr 2014
System Score: N/A
Location: DE
These are the latest log informations:
[04/04 19:12:04.596] Connecting to psi3.secunia.com:443
[04/04 19:12:04.596] GET /psi_api/3009/?action=settings&setting_action=auto installupdates&value=1&uid=YIRvIfcdtpa5adfdc1aac62 6ef6fc628xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&ui=agent &langroup=WORKGROUP&host=PRIVATSNOWTREX
[04/04 19:12:04.597] Request timeouts : 60000ms, 30000ms, 30000ms
[04/04 19:12:09.717] Connection error. Trying direct connection.
[04/04 19:12:09.717] Error in HttpRequest: status=499, statusText='Es konnte keine Verbindung mit dem Revokationsserver hergestellt werden, oder es konnte keine definitive Antwort abgerufen werden.',winCode=12057
[04/04 19:12:10.101] Unable to send PSI integration request
[04/04 19:12:50.108] AutoInstallUpdates: 1
[04/04 19:12:50.108] Connecting to psi3.secunia.com:443
[04/04 19:12:50.108] GET /psi_api/3009/?action=settings&setting_action=auto installupdates&value=1&uid=YIRvIfcdtpa5adfdc1aac62 6ef6fc628xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&ui=agent &langroup=WORKGROUP&host=PRIVATSNOWTREX
[04/04 19:12:50.108] Request timeouts : 60000ms, 30000ms, 30000ms
[04/04 19:12:58.469] Connection error. Trying direct connection.
[04/04 19:12:58.469] Error in HttpRequest: status=499, statusText='Es konnte keine Verbindung mit dem Revokationsserver hergestellt werden, oder es konnte keine definitive Antwort abgerufen werden.',winCode=12057
[04/04 19:12:58.813] Unable to send PSI integration request
[04/04 19:14:18.824] AutoInstallUpdates: 1
[04/04 19:14:18.824] Connecting to psi3.secunia.com:443
[04/04 19:14:18.824] GET /psi_api/3009/?action=settings&setting_action=auto installupdates&value=1&uid=YIRvIfcdtpa5adfdc1aac62 6ef6fc628xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&ui=agent &langroup=WORKGROUP&host=PRIVATSNOWTREX
[04/04 19:14:18.824] Request timeouts : 60000ms, 30000ms, 30000ms
[04/04 19:14:23.982] Connection error. Trying direct connection.
[04/04 19:14:23.982] Error in HttpRequest: status=499, statusText='Es konnte keine Verbindung mit dem Revokationsserver hergestellt werden, oder es konnte keine definitive Antwort abgerufen werden.',winCode=12057
[04/04 19:14:24.450] Unable to send PSI integration request
[04/04 19:17:04.451] AutoInstallUpdates: 1
[04/04 19:17:04.452] Connecting to psi3.secunia.com:443
[04/04 19:17:04.453] GET /psi_api/3009/?action=settings&setting_action=auto installupdates&value=1&uid=YIRvIfcdtpa5adfdc1aac62 6ef6fc628xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&ui=agent &langroup=WORKGROUP&host=PRIVATSNOWTREX
[04/04 19:17:04.453] Request timeouts : 60000ms, 30000ms, 30000ms
[04/04 19:17:11.701] Connection error. Trying direct connection.
[04/04 19:17:11.702] Error in HttpRequest: status=499, statusText='Es konnte keine Verbindung mit dem Revokationsserver hergestellt werden, oder es konnte keine definitive Antwort abgerufen werden.',winCode=12057
[04/04 19:17:11.958] Unable to send PSI integration request

In my browser i can reach the url http://psi3.secunia.com:443/
It says:
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>400 Bad Request</title>
</head><body>
<h1>Bad Request</h1>
<p>Your browser sent a request that this server could not understand.<br />
Reason: You're speaking plain HTTP to an SSL-enabled server port.<br />
Instead use the HTTPS scheme to access this URL, please.<br />
<blockquote>Hint: <a href="https://psi3.secunia.com/"><b>36644ef b8559987387bec690611d490f</b></a></blockquote></p>
<hr>
<address>Apache Server at psi3.secunia.com Port 443</address>
</body></html>
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Maurice Joyce RE: Loading loop of the PSI
Handling Contributor 5th Apr, 2014 13:14
Score: 11615
Posts: 8,906
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Thank you for the confirmation. As the error suggests it is a revocation issue within the browser.

This is the background detail of the Windows error code.

http://msdn.microsoft.com/en-us/library/windows/de...(v=vs.85).aspx

This is a possible solution:

http://www-01.ibm.com/support/docview.wss?uid=swg2...


--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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