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Forum Thread: Cannot delete problem file

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Flash Player 13.x

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choisington Cannot delete problem file
Member 3rd May, 2014 07:19
Ranking: 0
Posts: 22
User Since: 31st Oct, 2008
System Score: N/A
Location: N/A
---START---

Program Name:
Adobe Flash Player 13.x (ActiveX)

Security State:
Insecure

Download Link:
http://dl.secunia.com/SPS/AdobeFlashPlayer_13.0.0....

Instances Found:
c:\windows\system32\macromed\flash\Flash32_13_0_0_ 182_IObitDel.ocx, version: 13.0.0.182 (ActiveX)

Last System Scan (localtime):
3. May 2014, 00:00

Operating System:
Microsoft Windows XP Professional,

---END---
Attempt to delete this file, says cannot, in use.

I've tried uninstall/reinstall flash without success.

A rescan gives the same result.

Maurice Joyce RE: Cannot delete problem file
Handling Contributor 3rd May, 2014 09:39
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Once you shut down anything using Flash you will be able to delete it. If necessary use CTRL+SHIFT+ESC to shut down the applications & processes:This includes:

a. All Browsers.
b. Windows Messenger.
c. Incredimail.
d. All Adobe Products.
e. PSI - Unless using version 2 or version 3
f. Microsoft Skype & Plus! For Skype
g. Microsoft Money

and in your case it includes IOBIT.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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choisington RE: Cannot delete problem file
Member 4th May, 2014 04:23
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Thank you Maurice

When I read your reply I thought that might be the answer as I was running the IOBit malware program for active virus protection. I closed that but regrettably I have the same issue.

Are there anymore suggestions?
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Maurice Joyce RE: Cannot delete problem file
Handling Contributor 4th May, 2014 09:52
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
System Score: N/A
Location: UK
No - the only way to delete it is to stop any programme from using it. IT must be shut down rather than closed.

You could try booting into safe mode & locking out IOBIT that way.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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choisington RE: Cannot delete problem file
Member 6th May, 2014 03:54
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Posts: 22
User Since: 31st Oct 2008
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In safe mode it still shows the file as locked.

How else might I get it unlocked and deleted?

Thanks
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Maurice Joyce RE: Cannot delete problem file
Handling Contributor 6th May, 2014 09:28
Score: 11626
Posts: 8,914
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 6th May, 2014 11:26
Are you running as an Administrator?

IOBITS must be completely shut down for it to work - if you need help with this it may be a good move to use their Forum/Support function to get further advice on locking the programme down.

EDIT:

Another thought - have you tried deleting it via an elevated Command Prompt?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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choisington RE: Cannot delete problem file
Member 6th May, 2014 14:56
Score: 0
Posts: 22
User Since: 31st Oct 2008
System Score: N/A
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Yes, running as an administrator.

I've already contacted IOBit for support, waiting for a response.

They have freeware called file unlocker. It is described on their site IOBit.com. Maybe worth a try. Messages from the computer saying it is dangerous to delete that file do concern me.

I do not know how to run an elevated command prompt to delete the file. Perhaps that is the way to go. Advice appreciated.

Thanks
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