Forum Thread: Cannot delete problem file

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This thread was submitted in the following forum:
Programs

Relating to this vendor:
Adobe Systems
And, this specific program:
Adobe Flash Player 13.x

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choisington Cannot delete problem file
Member 3rd May, 2014 07:19
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User Since: 31st Oct, 2008
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---START---

Program Name:
Adobe Flash Player 13.x (ActiveX)

Security State:
Insecure

Download Link:
http://dl.secunia.com/SPS/AdobeFlashPlayer_13.0.0....

Instances Found:
c:\windows\system32\macromed\flash\Flash32_13_0_0_ 182_IObitDel.ocx, version: 13.0.0.182 (ActiveX)

Last System Scan (localtime):
3. May 2014, 00:00

Operating System:
Microsoft Windows XP Professional,

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Attempt to delete this file, says cannot, in use.

I've tried uninstall/reinstall flash without success.

A rescan gives the same result.

Maurice Joyce RE: Cannot delete problem file
Handling Contributor 3rd May, 2014 09:39
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Once you shut down anything using Flash you will be able to delete it. If necessary use CTRL+SHIFT+ESC to shut down the applications & processes:This includes:

a. All Browsers.
b. Windows Messenger.
c. Incredimail.
d. All Adobe Products.
e. PSI - Unless using version 2 or version 3
f. Microsoft Skype & Plus! For Skype
g. Microsoft Money

and in your case it includes IOBIT.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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choisington RE: Cannot delete problem file
Member 4th May, 2014 04:23
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Thank you Maurice

When I read your reply I thought that might be the answer as I was running the IOBit malware program for active virus protection. I closed that but regrettably I have the same issue.

Are there anymore suggestions?
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Maurice Joyce RE: Cannot delete problem file
Handling Contributor 4th May, 2014 09:52
Score: 11934
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No - the only way to delete it is to stop any programme from using it. IT must be shut down rather than closed.

You could try booting into safe mode & locking out IOBIT that way.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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choisington RE: Cannot delete problem file
Member 6th May, 2014 03:54
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In safe mode it still shows the file as locked.

How else might I get it unlocked and deleted?

Thanks
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Maurice Joyce RE: Cannot delete problem file
Handling Contributor 6th May, 2014 09:28
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Last edited on 6th May, 2014 11:26
Are you running as an Administrator?

IOBITS must be completely shut down for it to work - if you need help with this it may be a good move to use their Forum/Support function to get further advice on locking the programme down.

EDIT:

Another thought - have you tried deleting it via an elevated Command Prompt?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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choisington RE: Cannot delete problem file
Member 6th May, 2014 14:56
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Yes, running as an administrator.

I've already contacted IOBit for support, waiting for a response.

They have freeware called file unlocker. It is described on their site IOBit.com. Maybe worth a try. Messages from the computer saying it is dangerous to delete that file do concern me.

I do not know how to run an elevated command prompt to delete the file. Perhaps that is the way to go. Advice appreciated.

Thanks
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