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Forum Thread: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

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BernadineAD Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Member 4th May, 2014 06:36
Ranking: 1
Posts: 5
User Since: 4th May, 2014
System Score: N/A
Location: US
Hi,

I'm a long time user of Secunia and have never had a problem before, now I have 2.

1. I have the latest version of Thunderbird 24.4.0. Secunia tells me it needs to be updated. Before I checked on the version I have, I clicked on "Click to Update" and it said it was updating. I let it run for over an hour, still updating. I even turned the computer off, and when I came back hours later, checked it, still updating. I don't know what I did, but then it wasn't updating but still said TB needed to be updated. I tried again, and it's still updating.

2. The same thing happened with Adobe Flash Player 13.x (NPAPI). I tried to find the version, but I don't see it anywhere I know to look. It should be very recent because I keep everything up-to-date.

I have Windows 8.1.

I don't see a way to send a snapshot so I'll just copy and paste what is on the Secunia screen:

Adobe Flash Player 13.x (NPAPI) 1 13.0.0.182 (NPAPI) 13.0.0.206 (NPAPI) CATEGORY 5 SECURITY THREAT! Hackers are currently exploiting this on the Internet to gain full control over PCs. Updating
Mozilla Thunderbird 24.x 2 24.4.0.5188 24.5.0 CATEGORY 4 SECURITY THREAT! A hacker can typically use this to gain full control over your PC. Click to update

Please reply in simple, plain English, I don't speak computerese very well.

Thanks,
Bernadine

Post "RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)" has been selected as an answer.
Maurice Joyce RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Handling Contributor 4th May, 2014 09:49
Score: 11630
Posts: 8,917
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Bernadine,
It looks like PSI is trying to update remnants of an old version - what path is it giving to the problem?

FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that U want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & U will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V)

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
You will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
You now have 3 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.


Last Reviewed 08:46 04/05/2014

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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BernadineAD RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Member 5th May, 2014 04:49
Score: 1
Posts: 5
User Since: 4th May 2014
System Score: N/A
Location: US
Hi Maurice,

I have used Snipping to take a picture of the file paths but I don't know how to attach it here. Maybe for future reference you could tell me how to do that.

I think I got the paths right, close at least.

C/Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_1 82.dll

C\Program Files (x86)(Mozilla Thunderbird\updated\thunderbird.exe 24.3.0.5144
and
C\Program Files (x86)(Mozilla Thunderbird\thunderbird.exe 24.4.0.5188
now Secunia says the secure version is 24.5, which when I check TB on my computer it says it is version 24.5.

While I'm asking questions, I should also ask about a third program, Macrovision Update Service Active x Control 2.x. I know there are no more updates to download. I've put it down in the ignore area of Secunia. Is there anything else I should do about it? I don't know what it is or what it does.

C\Windows\Downloaded Program Files\jsusweb.dll Product Discontinued End of life

Thanks,
Bernadine

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Maurice Joyce RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Handling Contributor 5th May, 2014 10:15
Score: 11630
Posts: 8,917
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Bernadine,
I suspect you are using PSI version 3? This is how to get rid of the old files causing the hassle.

Open PSI>once open select Show Programs.

You will now see a page full of programme icons or a list.

Right click on the icon that represents the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.

Double click on C/Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_ 0_1 82.dll

That will open Windows Explorer & you will see that file. Right click on it & select delete.

Now complete the same procedure for Thunderbird IF YOU CANNOT see the old versions in Control Panel>add/remove (Programs & Features) in which case they should be uninstalled from there.


C\Program Files (x86)(Mozilla Thunderbird\updated\thunderbird.exe 24.3.0.5144

C\Program Files (x86)(Mozilla Thunderbird\thunderbird.exe 24.4.0.5188


Run a full PSI scan & the problem should be resolved.

For the future, if you want to post a screen shot you do this:

POSTING A SCREEN SHOT TO THE FORUM

To post a screen shot to the Forum you need to:

1. Capture the image by using a programme such as:
a. Microsoft Paint - details here if unsure how it is done.
http://www.wikihow.com/Take-a-Screenshot-in-Micros...
b. Microsoft One Note
c. Microsoft Snippet (Windows 8.1,8,7 & Vista)
d. Any third party equivalent programme like these:
http://www.thewindowsclub.com/free-screen-capture-...

2. Save the image to an online repository such as Microsoft OneDrive or a third party programme like Dropbox https://www.dropbox.com/

3. Post the hyperlink to the stored online image to the Forum. Use CTRL+C to copy & CTRL+V to post to the Forum.

C\Windows\Downloaded Program Files\jsusweb.dll Product Discontinued End of life can be a bit tricky in some instances. Can you tell me which version of Windows you are using?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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BernadineAD RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Member 5th May, 2014 21:19
Score: 1
Posts: 5
User Since: 4th May 2014
System Score: N/A
Location: US
Hi Maurice,

First thanks for the clear instructions, that's such a big help.

I do have PS 3, sorry I didn't mention that. Good guess.

I went through the delete process for the Flash and everything went fine.

The FF didn't go so well, but it turned out OK in the end.

The first link went to \updated\, but it wouldn't open Windows Explorer so I opened it myself. I looked through the path but there was no updated in the Mozilla Thunderbird folder.

When I tried to do FF, the second link went to the newest version FF 24.5. Luckily, I right clicked on the file before I did the delete.

About this time I thought I should re-scan the programs to make sure I did get the Flash. When I did the FF was fine. I don't know what I did, or what it did, but just to be sure I closed Secunia and opened it and scanned again and FF was fine. I clicked on the Show Details again and right clicked on the link, and there was only the correct file path, the second one was gone. (Computers drive me crazy.)

Just the last question, what should I do about the C\Windows\Downloaded Program Files\jsusweb.dll Product Discontinued End of life?

I really like the Snipping Tool because it's so easy to use. But I guess I'll get one of the programs on your list as a backup if the site won't take the Snipping Tool.

Thanks,
Bernadine



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Maurice Joyce RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Handling Contributor 5th May, 2014 21:30
Score: 11630
Posts: 8,917
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Bernadine,
Pleased to see the main issues have been resolved.

The snipping tool is a good - I give options not knowing what members may have installed. If you have Microsoft Office One Note is equalling good.

As requested can you tell me which version of Windows you are using so that I can try & help with your remaining problem.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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BernadineAD RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Member 5th May, 2014 21:47
Score: 1
Posts: 5
User Since: 4th May 2014
System Score: N/A
Location: US
I have Windows 8.1. 64 bit, (I don't know if you need that but I learned it so I'm showing off.)

If it's free I'll give MS One Note a try.

Thanks

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Maurice Joyce RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Handling Contributor 6th May, 2014 00:10
Score: 11630
Posts: 8,917
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Bernadine,
With Windows 8 or 8.1 or 8.1.1 it is unlikely you can see the offending file isusweb.dll in the Downloaded Program Files Folder.

Can you see it if you do this:

Click the start Orb>in the Search box type CMD - CMD will appear at the top of the search list - RIGHT click on it & select Run as Administrator - once you allow it to open you will see this:

Click on the top picture if you want to see a larger screen shot once the link is opened.

https://1ncuig.bn1301.livefilestore.com/y2ptWT7kO6...

If you can see the file at the blinking cursor after C:\Windows\Downloaded Program Files> type this

rename "isusweb.dll" "isusweb.dll.OLD"

Hit the Return Key - once complete exit the cmd prompt.

You should now revoke the Ignore Rule in PSI for this file - once done run a full PSI scan & all should be in order.

Hope this helps.


--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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BernadineAD RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Member 6th May, 2014 08:36
Score: 1
Posts: 5
User Since: 4th May 2014
System Score: N/A
Location: US
I really like your instructions, they worked well and I'm back to 100%. I've never been so deep in my computer, it was a little stressful, but the clear instructions made it OK.

Thanks,
Bernadine
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Maurice Joyce RE: Problems with Thunderbird and Adobe Flash Player 13.x (NPAPI)
Handling Contributor 6th May, 2014 09:23
Score: 11630
Posts: 8,917
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Bernadine,
Pleased to see you are all fixed up.

On that basis, I will lock this thread for you sometime tomorrow unless you post back asking for it to be left open.

This will protect your mail box from possible update emails from "tag on" posts

You can of course lock threads you have created. Just click the ACCEPT button in the post of the helper who offered you the best solution/advice to solve your problem.

Secunia Support can always reopen threads by applying by email to: support@secunia.com






--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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