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Forum Thread: PSI does not run the first scan, neither version 2.0 nor 3.0

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Marco Ziliotto PSI does not run the first scan, neither version 2.0 nor 3.0
Member 15th May, 2014 13:17
Ranking: 0
Posts: 1
User Since: 2nd May, 2014
System Score: N/A
Location: N/A
Hi everybody,

I am using PSI for years without any difficulties, but although running the same operating system on another pc (win 7 home premium) I am not able to run the first scan of the PSI, neither in version 2.0 nor 3.0. The system and itīs drivers should be up to date by microsoft-updates and the free version of slim driver. I cannnot find any reason why the first scan should not run. The only remarkable thing I noticed is, that no drives are listened under settings. Normally there should be displayed C: and D: and E:. Does anybody know how this problem could be solved?! thank you!

Greetings Marco

Maurice Joyce RE: PSI does not run the first scan, neither version 2.0 nor 3.0
Handling Contributor 15th May, 2014 23:41
Score: 11830
Posts: 9,072
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Marco,
It will not scan until the drives are populated. I would try a reinstall - just click the download link of the version you require & let it run. It will uninstall the current version for you.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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