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Forum Thread: Firefox in "Waiting for update to complete" forever

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mtodorov Firefox in "Waiting for update to complete" forever
Member 13th Jun, 2014 10:46
Ranking: 12
Posts: 168
User Since: 20th Mar, 2009
System Score: N/A
Location: HR
After several computers being patched at once, two had strange errors in Firefox, both after successful 30.x and Maintenance package installation.

1. The following executable was reported as "End-of-Life":
C:\Program Files (x86)\Mozilla Firefox\updated\firefox.exe, version 29.0.0.5224

2. The same executable on other machine was reported as separate 29.x installation, showing "Waiting for update to complete ..." indefinitely.

Any experiences with this?

I am going to do a clean uninstall & reinstall, because it might remove the cause of problem or bug.

Regards,
mt


--
"If a task is worth doing, it is worth doing right. If it is not worth doing well, it is not worth doing." -- Dr. Jack Hyles
<><

Maurice Joyce RE: Firefox in "Waiting for update to complete" forever
Handling Contributor 13th Jun, 2014 11:03
Score: 11743
Posts: 9,000
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Not sure what you mean by this

After several computers being patched at once, two had strange errors in Firefox, both after successful 30.x and Maintenance package installation.


--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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mtodorov RE: Firefox in "Waiting for update to complete" forever
Member 13th Jun, 2014 11:27
Score: 12
Posts: 168
User Since: 20th Mar 2009
System Score: N/A
Location: HR
Last edited on 13th Jun, 2014 11:29
Never mind, it is not crucial. I meant to say that "Scan Results" had shown that 30.x installed OK and the error condition(s) for zombie 29.x at the same time.

Rgds,
mt


--
"If a task is worth doing, it is worth doing right. If it is not worth doing well, it is not worth doing." -- Dr. Jack Hyles
<><
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Anthony Wells RE: Firefox in "Waiting for update to complete" forever
Expert Contributor 13th Jun, 2014 18:08
Score: 2445
Posts: 3,332
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hello mt ,

In past occurrence/experience the file the PSI displayed :-

C:\Program Files (x86)\Mozilla Firefox\updated\firefox.exe, version 29.0.0.5224

has usually been associated with using the PSI and it's silent installer(s) to update Firefox rather than using the Ff internal updater or the Firefox "auto-update" setting as with Chrome .

You don't say where the other problem was located .

Take care

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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jpegman RE: Firefox in "Waiting for update to complete" forever
Member 15th Jun, 2014 17:59
Score: 2
Posts: 5
User Since: 20th Aug 2010
System Score: N/A
Location: US
I have a similar problem - can't get rid of PSI wanting to update Firefox 29. When I first saw it I updated via Firefox internal update link which went fine and now I am at FF30.0. PSI wants me to update to FF29 no matter how many times i rescan or even let PSI update which is impossible since it "stops" at select language and can't proceed from there. Any thoughts?

Thanks

Hank
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Maurice Joyce RE: Firefox in "Waiting for update to complete" forever
Handling Contributor 15th Jun, 2014 18:37
Score: 11743
Posts: 9,000
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Hank,
It looks like PSI has found remnants of an old version which requires manual deletion - what path is it giving to the problem?

FINDING A FILE PATH USING PSI

VERSION 2


From the DASHBOARD page click on SCAN RESULTS.

1. This will list all your programmes with a + to the left of each programme.
2. Click the + sign next to the item that you want help with.
3. This will reveal the path under DETECTED INSTANCES.
4. Below DETECTED INSTANCES you will see this You can double click this row for additional information & options>double click it>a box will appear>look to the RIGHT & you will see TROUBLESHOOT REPORT in BLUE writing under the heading TOOLBOX> click TroubleShoot Report & it will reveal some information in a box>highlight the information revealed from ---START--- to ---END--- & copy it (CTRL+C) then post it to the Forum (CTRL+V) if you want more help.

VERSION 3
This version does not have such an easy method to publish the path.

Open PSI>once open select Show Programs.
You will now see a page full of programme icons or a list.
Right click on the programme in error>select Show Details - that will open a box showing the path & version number of the offending file.
You now have 3 options:
1. Write down the exact file path & install version - return to the Forum & type that information.
2. Take a screen shot & publish that.


Last Reviewed 17:34 15/06/2014

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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jpegman RE: Firefox in "Waiting for update to complete" forever
Member 15th Jun, 2014 18:49
Score: 2
Posts: 5
User Since: 20th Aug 2010
System Score: N/A
Location: US
You are correct - I had FF 29 on my c: drive and for whatever reason FF 30 on my D: drive!!! Revo Uninstaller didn't even see FF 29 - so I just deleted the folder (which hadn't been updated since early May 2014). Now the scan shows 100%

Thanks
Hank
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