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Forum Thread: Scan stops at step 7 of 8

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Hummer5 Scan stops at step 7 of 8
Member 28th Jun, 2014 22:19
Ranking: 0
Posts: 9
User Since: 29th Feb, 2012
System Score: N/A
Location: US
Last edited on 28th Jun, 2014 22:27

I have PSI 2.0.0.4003 & have successfully scanned my pc. (Never upgraded to v.3). This past week, the scans stop the scan progress at step 7 of 8. Step 7 is "Matching data with Secunia File Signatures Engine." Then the Alert window appears that says "Scan Aborted." The Secunia icon is red in my notification area.

My Dashboard shows 100% Secunia System Score. The State of Programs also shows 100%score.

The first column (100% current state) says: "Insecure": 0; "End of Life:" 0; "Patched": 63. Total Scan Results: 63.

The second column (100% last week) shows everything is ok & 64 programs "patched." Total Scan Results: 64.

The Scan Results of the current state don't tell me what is "insecure", or why the scans are aborted at step 7 & the icon is red in the notification area, yet my score is 100%. Am I missing an update? I hesitate to upgrade to v.3 because of problems other psi users seem to have.

Thanks for any help.

E. Sheldon


Anthony Wells RE: Scan stops at step 7 of 8
Expert Contributor 29th Jun, 2014 20:03
Score: 2429
Posts: 3,317
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hi ,

I do not know if this is relevant or not , but my PSI 2.0.0.3003 failed to run it's scheduled weekly scan on Wednesday( the 25 th last) .I ran a full scan earlier today at 17.09 CET and it completed correctly and over it's normal time (57 secs) .

Have you tried a scan in the last hour or so ??

Anthony

--


It always seems impossible until its done.
Nelson Mandela
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Hummer5 RE: Scan stops at step 7 of 8
Member 29th Jun, 2014 20:39
Score: 0
Posts: 9
User Since: 29th Feb 2012
System Score: N/A
Location: US
Reply to Anthony: Tried scanning today (6/29) three times. Now scans show I'm 100%, nothing "insecure" with a green Secunia icon in my notification area, BUT the scan hangs at step 4 (68%) & never finishes.

Mysteriouser & mysteriouser!

E. Sheldon
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Hummer5 RE: Scan stops at step 7 of 8
Member 29th Jun, 2014 21:00
Score: 0
Posts: 9
User Since: 29th Feb 2012
System Score: N/A
Location: US
Scanning finally completed itself with a score of 100%. I guess my problem is solved. Still don't know why the first scans showed "insecure" (0) with a score of 100%.

E. Sheldon
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Anthony Wells RE: Scan stops at step 7 of 8
Expert Contributor 29th Jun, 2014 22:36
Score: 2429
Posts: 3,317
User Since: 19th Dec 2007
System Score: N/A
Location: N/A

Hello again ,

The PSI Dashboard , Scan Results module ,etc., displays the last successfully completed scan results for your machine and which are held by Secunia on their server(s) . So your "0" insecure and 100% would relate to an earlier scan :ie: before your troubles , with those results being the last available from the server. Any problem with "normal" connection to the server - possibly the problem in your and my cases was a specific scan problem :eg: with one of the PSI's processes - would not update those results but they would continue to be displayed by the PSI's GUI .

Usually , when there is a complete server block , this Forum is full of posts . So , it may just have been peculiar to version 2.x , your server allocation and your/my particular set-up and/or ... . Whatever if it's no longer broke , we ain't gonna fix it !! OK??

PS: If you wish a more specific answer mail support@secunia.com as it is doubtful they will respond here .

Take care

Anthony


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It always seems impossible until its done.
Nelson Mandela
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