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Forum Thread: Problem removing AIM 5.x

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

This thread was submitted in the following forum:
Programs

Relating to this vendor:
America Online (AOL)
And, this specific program:
AOL Instant Messenger (AIM) 5.x

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cbailey1502 Problem removing AIM 5.x
Member 1st Apr, 2009 12:09
Ranking: 0
Posts: 7
User Since: 1st Apr, 2009
System Score: N/A
Location: N/A
As others have written, I am having the same problem removing AIM 5.x after applying the solution and rescanning. I also rebooted but it didn't fix the problem. There is only one post on the forum about this. Hopefully someone will have the answer. I'm not sure how to find the path. Hope someone will instruct me how to do that. Thanks.

Underlien RE: Problem removing AIM 5.x
Member 1st Apr, 2009 14:09
Score: 0
Posts: 95
User Since: 4th Dec 2008
System Score: N/A
Location: DK
Hi!

To find the path of the remains of AIM:

Open the PSI, switch to the Advanced Interface. (Upper right corner)
Click on AIM (mine showed up in "End of life"

=win

Let me know if you any more help! (also please post what you did if you solved the issue, so others users can get help)

Underlien
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cbailey1502 RE: Problem removing AIM 5.x
Member 1st Apr, 2009 19:37
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Posts: 7
User Since: 1st Apr 2009
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Thanks for your quick reply. When I clicked on "Advanced" it said "the Easy-to-Patch feature will be disabled." Can I easily re-enable it? I'm not highly skilled with computers - not a techie - so didn't want to get myself into a situation I wouldn't know how to get out of. Also, once finding AIM after clicking on Advanced, what do I do? Is it fairly straightforward or complicated to remove the remnants? Thanks again.
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wr RE: Problem removing AIM 5.x
Contributor 1st Apr, 2009 21:03
Score: 308
Posts: 739
User Since: 30th Mar 2008
System Score: 100%
Location: US
To locate the exact file that the Secunia PSI has detected please follow these guidelines using the
ADVANCED interface:
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
* Click on the + sign of the program to “expand’ it.
* Click on Technical Details in the Toolbox to see the installation path of the detected file.
* Remember the installation path and close down the menu.
* Click Open Folder and locate the detected file.
You can then manually delete the file(s)-reboot, rescan, hopefully all is well.
Regards, wr

--
HP Pavilion Slimline s3020n
Windows Vista Home Premium SP2 32 bit
AMD 64 Athlon X2
Firefox 31.3.0 ESR
The weakest link of a computer system is always sitting in front of the monitor.
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Maurice Joyce RE: Problem removing AIM 5.x
Handling Contributor 1st Apr, 2009 23:12
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 1st Apr, 2009 23:14
U can toggle between Simple & Advanced mode - just click either.

Do not be put off by the wording when switching to advanced mode - it is easy & has the added advantage of scanning more programmes. U may find more insecurities which should be fixed.

Once U click advanced U will see a series of tabs - U want to look at the Insecure & End of Life tabs.

Once U open the tab U will see what @wr describes above and a series of tools to help U. If U are still unsure just post the path to AIM back here & someone will help U.

My advice is to always use advanced mode - U will soon get the hang of it.

@Underlien believes AIM will show in the End of Life tab. This means there is no support for that version & it should be replaced by the latest version.
If U just want to remove it is it not in Control Panel add/Remove?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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cbailey1502 RE: Problem removing AIM 5.x
Member 2nd Apr, 2009 11:35
Score: 0
Posts: 7
User Since: 1st Apr 2009
System Score: N/A
Location: N/A
Hi! Thank you for your help - very much appreciated. I'm still working with it. Did downloads on AIM 5.x and Adobe Reader 7 - followed all instructions,rebooted but they are still showing up. A few other programs I worked with disappeared and the little icon in my systray gave me a notification that these programs had successfully dropped off. I'm going to rescan now and see if the AIM and Adobe disappear after the scan. I'll keep you posted. cb
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cbailey1502 RE: Problem removing AIM 5.x
Member 2nd Apr, 2009 11:39
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Posts: 7
User Since: 1st Apr 2009
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Location: N/A
Hello! Thank you for your excellent instructions. I've been working with several programs and am going to do another scan to see if they finally disappear out of the insecure/end of life sections. So far AIM and Adobe haven't left after following instructions and rebooting. Other programs did drop off without any trouble. I'll post an update and ask more questions if I get stuck. Thanks again! cb, Iowa, USA
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cbailey1502 RE: Problem removing AIM 5.x
Member 3rd Apr, 2009 12:54
Score: 0
Posts: 7
User Since: 1st Apr 2009
System Score: N/A
Location: N/A
Hi again....when I open the menu and see my options, one of them is "open foler." Can I do that and just manually delete the whole thing without using the control panel to remove the program? The reason I ask is - in the control panel, I cannot determine which one is the one I should remove. The new one I downloaded is called AIM6 and then there is an older on called "AOL Instant Messenger." I don't know if that's the one I should delete. I didn't want to delete it and then cause a problem with AIM6. My sense is that it would be okay if I delete it, assuming it is the older one that is the insecure program, but I thought I'd better ask the forum. Bottom line: can I "open folder" from the tools menus and then delete the whole thing in one fell swoop? Thanks for everyone's help. cb
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Maurice Joyce RE: Problem removing AIM 5.x
Handling Contributor 3rd Apr, 2009 14:19
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 3rd Apr, 2009 14:26
U can indeed delete the file but I only do that as a last resort.

Better to uninstall via add/remove.

By default AOL do not overwrite existing programmes therefore U can safely uninstall any AOL elements via add/remove except AIM6



--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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cbailey1502 RE: Problem removing AIM 5.x
Member 3rd Apr, 2009 21:06
Score: 0
Posts: 7
User Since: 1st Apr 2009
System Score: N/A
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Thank you! I'll delete AOL from add/remove programs and maybe that will get rid of it. Some of the other insecure and end of life things that came up on the scan don't seem to be listed in add/remove. So I am not sure what to do about those except "open folder" and delete, which you said was kind of the last choice. So if you have a comment about that, I'm very appreciative of your help. Thanks again! cb
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Kurosh RE: Problem removing AIM 5.x
Member 3rd Apr, 2009 21:17
Score: 3
Posts: 64
User Since: 30th Mar 2009
System Score: N/A
Location: CA
on 3rd Apr, 2009 21:06, cbailey1502 wrote:
Thank you! I'll delete AOL from add/remove programs and maybe that will get rid of it. Some of the other insecure and end of life things that came up on the scan don't seem to be listed in add/remove. So I am not sure what to do about those except "open folder" and delete, which you said was kind of the last choice. So if you have a comment about that, I'm very appreciative of your help. Thanks again! cb


You might be better to search for other threads related to those programs, or post new threads for each program you're not sure what to do with. It makes it easier for people who are experts in those areas and/or people looking for solutions to find your postings.

As mentioned above, if you can give us the full path to each of the ones you're not sure about, we can probably help you remove them. Deleting files, etc. manually should not be done unless you fully understand what you're doing (or advised by someone who does), since it can cause problems on your PC. Add / Remove Programs is the only safe way to remove things without a clear understanding.

Best Wishes,
Kurosh
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Maurice Joyce RE: Problem removing AIM 5.x
Handling Contributor 3rd Apr, 2009 21:19
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 3rd Apr, 2009 21:19
Now U have got use to the advanced mode just copy the paths of the various items to this thread. Someone may know a simpler/better/safer way of removing them.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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cbailey1502 RE: Problem removing AIM 5.x
Member 6th Apr, 2009 09:50
Score: 0
Posts: 7
User Since: 1st Apr 2009
System Score: N/A
Location: N/A
I deleted AIM 5.x from add/remove programs so now all is well on that front. There are some other programs that are end of life that don't show up in add/remove. So I will start a new thread on those so as not to get those confused with this AIM 5.x thread. Thanks to all who assisted me with this!
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