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Forum Thread: Programs can not be found in "Add or Remove"

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riosfernando Programs can not be found in "Add or Remove"
Member 25th May, 2009 16:34
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Last edited on 25th May, 2009 16:35

Secunia Scan found some programs that I can not found in Add or Remove.
How can I deleted thiose programs??

Like, Norton Antivirus 2004. I have AVAST Antivirus, since I deleted Norton. According with Secunia
c:\APPS\NAV2004\NAV\EXTERNAL\NORTON\APP\NAVAPSVC.E XE

Do I need to go to C and in programs deleted the file from there??

Maurice Joyce RE: Programs can not be found in "Add or Remove"
Handling Contributor 25th May, 2009 17:19
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U can do it that way but try this first:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf...

This programme is the official Norton Uninstaller.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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riosfernando RE: Programs can not be found in "Add or Remove"
Member 25th May, 2009 20:13
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Hi, thanks for the answer, however it did not work. I install and run the removal tool, but Sicunia still find the program or path.

What other choice I have?
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puget1 RE: Programs can not be found in "Add or Remove"
Member 25th May, 2009 20:27
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Last edited on 25th May, 2009 20:51
http://secunia.com/community/forum/thread/show/184...

RE: Norton 360 v.3 and Norton Antivirus 2005

by puget1 on 15th May, 2009 02:36, last edited on 15th May, 2009 02:36
Posts: 77

User Since: 21st Dec, 2007

Secunia System Score: 100%

Location: Everett,Wa, US wr is probably right Norton installs like a Virus it is into absolutely every thing. There is only one way I know. Revo-uninstaller. Install go to tools-Junk Files cleaner-Options -Exclude and General being careful to only remove Symantec. It may take several tries and re-boots but you can do it . Make sure to check program files to be sure that it was removed. http://www.revouninstaller.com/

This is from another forum regarding Norton Symantec. The problem is not even a third party file install needing to be found. The problem is something that is left in the registry. I played "h""e" double tooth
picks getting it out of my system as an accidental install from a third party install. Luck

Be advised that according to Cnet Avira is suppose to have a faulty uninstaller also

--
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riosfernando RE: Programs can not be found in "Add or Remove"
Member 26th May, 2009 00:39
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Thanks, I ran Revo but it did not show Norton or Symatec in the system. Therefore how Secunia found it?
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Maurice Joyce RE: Programs can not be found in "Add or Remove"
Handling Contributor 26th May, 2009 00:50
Score: 11744
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Location: UK
Because it is on your system. try this:

Click on start>run> type in the box REGEDIT

Highlight My Computer then select Edit>find - type SYMANTEC in the box - click find next - it will search for Symantec elements. Keep pressing find next after each event until it gives the all clear.

Read each entry found carefully. If U are sure U no longer want it right click & delete it.

ALTHOUGH A FAIRLY SIMPLE ACTION IF U ARE NOT FAMILIAR WITH THE REGISTRY U ARE STRONGLY ADVISED TO BACK IT UP BEFORE TINKERING OR POST BACK WHAT U FIND FOR MORE ADVICE BEFORE DELETION.



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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
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riosfernando RE: Programs can not be found in "Add or Remove"
Member 26th May, 2009 01:53
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Thanks Maurice, I did the regedit and delete everything that the system identify by Symantec and Secunia still showed the same when I scan.

Could it possible that Secunia gave me a false positive??
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puget1 RE: Programs can not be found in "Add or Remove"
Member 26th May, 2009 03:07
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Last edited on 27th May, 2009 01:12
I don't know what WR's,or Maurice's take on this would be, but I would say NO!. It is there. Usually when this sort of thing happens, in other forums, it has been found in another partition. Sometimes in backup files or on drive "D".

I just took WR's advice and installed CCCleaner and guess what there was still Norton/symantec items left in there. Man oh Man Grrrrrrrrrrrrrrr!!!!



--
Windows Home Basic-Service Pack 2
Dell AMD Athlon 64x2 Processor 4000+ 2.10Ghz 2Memory 32 Bit

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wr RE: Programs can not be found in "Add or Remove"
Contributor 26th May, 2009 03:11
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Norton/Symantec AV products are still almost impossible to remove. The enclosed link should be of help to hopefully completely remove it. Be sure to read CAREFULLY all the instructions as you will be dealing with the registry-good luck.
http://www.askdavetaylor.com/how_to_fully_remove_n...

wr

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Maurice Joyce RE: Programs can not be found in "Add or Remove"
Handling Contributor 26th May, 2009 10:21
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Last edited on 26th May, 2009 10:42
Use REGEDIT again - this time insert the word NORTON.

U can use whatever tools advised but it MUST be in the registry somewhere. It is not a false positive.

Are U absolutely sure PSI is pointing to C:\?

Norton is often a part of OEM versions of Windows therefore it could reside in D:\ or folder i386.

If it is definitely in the C:\ drive U need to find & delete it.

If anywhere else OTHER than C:\ U can ignore it.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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puget1 RE: Programs can not be found in "Add or Remove"
Member 27th May, 2009 01:11
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Last edited on 27th May, 2009 01:13
Hey Maurice do remember the forum where the person having trouble finally found it in the recycle bin? I offer this only in passing:
To locate the exact file that the Secunia PSI has detected, please follow there guidelines using the
ADVANCED interface:
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯
* Click on the + sign of the programme to “expand’ it.
* Click on Technical Details in the Toolbox to see the installation path of the detected file.
* Remember the installation path and close down the menu.
* Click Open Folder and locate the detected file.

Have U changed the folder option to show all hidden files?

Have U tried Windows search asking it to search hidden files?

--
Windows Home Basic-Service Pack 2
Dell AMD Athlon 64x2 Processor 4000+ 2.10Ghz 2Memory 32 Bit

Firefox 27+ - MS Security Essentials+Spybot-Spyware Blaster-Malwarebytes-Emsisoft Malware- Sandboxie

IE 9-seldom












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Maurice Joyce RE: Programs can not be found in "Add or Remove"
Handling Contributor 27th May, 2009 11:44
Score: 11744
Posts: 9,000
User Since: 4th Jan 2009
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Last edited on 27th May, 2009 11:46
@Puget1

Good point - Worth a look but the search should find anything in Recycler.

I empty mine at boot time and assumed ....... silly me!

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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