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Forum Thread: Can't uninstall psi

You are currently viewing a forum thread in the Secunia Community Forum. Please note that opinions expressed here are not of Secunia but solely reflect those of the user who wrote it.

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PSI

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Podzak	Can't uninstall psi
	24th Jun, 2009 19:46
Ranking: 0 Posts: 11 User Since: 16th Apr, 2009 System Score: N/A Location: Cramlington, UK	Hi, I'm trying to install the new psi but I'm being told to uninstall the old one. The removal tool doesn't work and it isn't anywhere to be seen. Not in Add/remove or in progs or on my desktop, Any ideas please? Thank you Peter

BigDave_39	RE: Can't uninstall psi
	24th Jun, 2009 20:01
Score: 0 Posts: 177 User Since: 26th Nov 2008 System Score: N/A Location: Washington, DC, US	In your tray-bar (next to the clock) there is the Secunia PSI icon, right-click it and choose Exit, then "Ok". This should close the PSI and allow you to install the new version. -- Big Dave
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Podzak	RE: Can't uninstall psi
	25th Jun, 2009 09:33
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	Hi Dave, It's not there m8. Can't see Secunia anywhere but I'm told I need to uninstall it. Peter
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Old Phil	RE: Can't uninstall psi
	25th Jun, 2009 19:05
Score: -1 Posts: 45 User Since: 19th Apr 2009 System Score: N/A Location: Jamesport, US Last edited on 25th Jun, 2009 19:06	I used "Disk Cleanup" in accessories, click more options in the middle "Installed Programs" scroll down to Secunia worked fine give it a try. -- Home built fairly loaded box ASRock ConRoe1333-D667, 3.4 Intel Dual core, 2G ram, XP Home SP3 Linksys WRT160Nv2 router 733 Dell 512MB ram XP Pro SP3 Acer Aspire One baby lap top 100% Securnia score
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Podzak	RE: Can't uninstall psi
	25th Jun, 2009 19:40
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	Nope, that leads to add/remove and it's not listed there. Thank yuo anyway. Peter
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bjm__	RE: Can't uninstall psi
	25th Jun, 2009 19:53
Score: 64 Posts: 374 User Since: 9th Mar 2009 System Score: 100% Location: US	Podzak Have you checked your Directory > Program Files > Secunia ~ PSI. I have an uninstall app file in the PSI folder. Odd that u cannot locate via Control Panel. Have u tried revo uninstaller. PSI 1.5 is supposed to uninstall previous ver. Are u experiencing PSI 1.5 download/exe is not able to remove previous version? Respectfully bjm-
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Podzak	RE: Can't uninstall psi
	25th Jun, 2009 21:12
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	Hi Bjm, I don't know where directory is. Is that on Vista as I'm using XP. Peter
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Podzak	RE: Can't uninstall psi
	25th Jun, 2009 21:17
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	I try to install but when I try to uninstall old version the uninstaller says it can't do it and tells me to go to Add/Remove but it's not in there.
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bjm__	RE: Can't uninstall psi
	26th Jun, 2009 00:31
Score: 64 Posts: 374 User Since: 9th Mar 2009 System Score: 100% Location: US Last edited on 26th Jun, 2009 00:37	Hi Peter I used the term Directory. Maybe your familiar with the term Tree. The container where all your Folders and Files are organized. Windows Explorer or My Computer. Follow the Tree (list) down to Computer > Local Disk(C:)> Program Files > Secunia > PSI.. I have an uninstall application in the PSI File which is part of the Secunia Folder which is part of the Program Files Folder which is part of Local Disk(C:). If you cannot locate Secunia > PSI. Then PSI is not installed on your machine. You mentioned Control Panel > Programs/add-remove ~ does not display Secunia as an installed application. Then PSI is not installed on your machine. Which as I write this makes no sense. Since I assume you have PSI ver 1.0.0.4 installed. Otherwise why would you want to upgrade to 1.5. I'm missing some part of the story. Post back if you think I can help or email Secunia directly. Respectfully bjm- P.S. revo uninstaller is a free tool. revouninstaller.com...If PSI is installed on your machine revo will find it and help you to uninstall PSI and any remnants.
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Podzak	RE: Can't uninstall psi
	26th Jun, 2009 00:41
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	Hi Bjm, that worked. Thank you very much. and thank you anyone else who offered help. Peter :-)
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bjm__	RE: Can't uninstall psi
	26th Jun, 2009 00:51
Score: 64 Posts: 374 User Since: 9th Mar 2009 System Score: 100% Location: US	Peter My last post was only minutes ago. WOW! Happy to help!!! Curious ~ What worked. You found the uninstall application or you used revo uninstaller. bjm-
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Podzak	RE: Can't uninstall psi
	26th Jun, 2009 01:26
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	Hi, I went through My Computer, local disc C, Programme files then Secunia and found the uninstall icon there.
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ptfitzy	RE: Can't uninstall psi
	26th Jun, 2009 01:31
Score: 0 Posts: 6 User Since: 26th Nov 2008 System Score: N/A Location: N/A	I'm having the same problem. I removed it from add/remove programs as well as downloading "Revo Uninstaller". No luck. It still says the PSI is currently running. I can't find it anywhere in my Vista. I even went to Run" and typed msconfig. I did not find it there either. I think "Secunia screwed up". ptfitzy
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ptfitzy	RE: Can't uninstall psi
	26th Jun, 2009 01:35
Score: 0 Posts: 6 User Since: 26th Nov 2008 System Score: N/A Location: N/A	It's not in my Toolbar. I uninstalled it. I first went to add/remove programs. Then I typed in "Run" msconfig. It was not in there.I then went to "REVO" Uninstaller. It could not remove the old one. It still says it's running on my computer when I try to download it. ptfitzy
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ptfitzy	RE: Can't uninstall psi
	26th Jun, 2009 01:38
Score: 0 Posts: 6 User Since: 26th Nov 2008 System Score: N/A Location: N/A	I tried msconfig as well as Revo". msconfig did not show it installed. Revo could ot uninstall it. ptfitzy
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Podzak	RE: Can't uninstall psi
	26th Jun, 2009 02:01
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	Try what I did. worked for me.
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pcdillon62	RE: Can't uninstall psi
	26th Jun, 2009 03:06
Score: 0 Posts: 6 User Since: 26th Jun 2009 System Score: N/A Location: Pacifica, US Last edited on 26th Jun, 2009 03:15	I'm having the same problem. Had to do a Restore to two days ago (computer fouled up trying to download new Microsoft Beta Security Essentials) and Secunia disappeared from bar. Tried to download again and got message Need to uninstall Old Version. Tried to locate and Remove on list of programs but no Secunia listed. Did find empty folder labeled Secunia and removed it. Still no luck in downloading Secunia PSI. Tried msconfig but not there either. Tried to remove any possible remnants with revouninstall but no Secunia found there either. Tried rebooting but no Secunia. Anybody have any other suggestions to try?
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Podzak	RE: Can't uninstall psi
	26th Jun, 2009 10:07
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	In XP Go to My Computer, Double click on local disc C, Double click on the "Programme files" icon Find an icon saying "Secunia" Double click on that. Then there should be an "uninstall" icon Douible click on that and Joe's your uncle.
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pcdillon62	RE: Can't uninstall psi
	27th Jun, 2009 00:36
Score: 0 Posts: 6 User Since: 26th Jun 2009 System Score: N/A Location: Pacifica, US	Tried the Go To C Drive advice yesterday and today, then to Programs etc. No Secunia icon or folder so couldn't right click on anything. Still getting old version prohibiting download of any version of PSI.
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Podzak	RE: Can't uninstall psi
	27th Jun, 2009 01:25
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	Sorry friend, all I can do is advise you to contact Secunia direct. They helped me with this prob before but I came here this time so as not to bother them. Good luck.
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pcdillon62	RE: Can't uninstall psi
	27th Jun, 2009 01:35
Score: 0 Posts: 6 User Since: 26th Jun 2009 System Score: N/A Location: Pacifica, US	Thanks for your efforts and advice; I contacted them with a copy of my first post yesterday but have yet to receive a reply. Again, thanks.
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pcdillon62	RE: Can't uninstall psi
	3rd Jul, 2009 03:57
Score: 0 Posts: 6 User Since: 26th Jun 2009 System Score: N/A Location: Pacifica, US	Okay, you can try to manually delete any files left in the registry. Beware that this suggestion is your own responsibillity, Secunia will not take responsibillity for any damage this may cause to your system. Go to start->Run Type: regedit Open the following path: HKEY_LOCAL_MACHINE->Software->Microsoft-> Windows->CurrentVersion->Uninstall->Secunia PSI Delete any files still in this folder. Hope this solves the problem Secunia PSI Support Hi! I have Uniblue Registry Booster on my computer so I did a scan with it first as it sets a full Registry backup and time point so if something went wrong I could restore the registry. Then I followed the regedit path you gave me, found the folder Secunia PSI, opened it; 4 items in it; 3 could be deleted; the fourth couldn't - when I tried to delete the fourth (which was actually listed first) I got the message couldn't delete all values which was interesting as the descriptors for that item were: Name was some symbol with 'ab' in it and '(Default)' after the symbol; Type was 'REG_SZ'; and Data was '(value not set)'; Secunia PSI still wouldn't download and got the usual couldn't remove previous version etc. etc. After I couldn't remove or install after doing regedit procedure, I decided to rerun scan on Uniblue Registry Booster. It showed only one problem which was at that exact regedit path; I OK'd Correct Problem; it did its usual - made Registry backup and it then said it repaired the problem; Rebooted; found I could download PSI now with no 'unable to remove old version' message or problem. PSI now installed, ran scan OK. Thanks for your help. I'll save the regedit info in case I have to do a Restore again and run into the same problem. Should I post your regedit message and my last two responses to the Forum thread? Pete Hi again I think it's a good idea to share the solution with other PSI users.
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puget1	RE: Can't uninstall psi
	9th Jul, 2009 01:54
Score: 0 Posts: 541 User Since: 21st Dec 2007 System Score: N/A Location: US Last edited on 9th Jul, 2009 02:21	The simplest is to right click on the Secunia icon in the tray and exit the program. Then the installer can work. First it will uninstall the old program and install the new. You may need to expand the items in the tray to catch all of them left click on the white arrow,and look for the red icon. This is the first I've heard of a corrupt file from Secunia. You can also try a overwrite of the files. It has worked in desperation for me. Simply go on net and find the download for Secunia and try downloading from net. If it succeeds it may repair the corrupt file well enough to be able to uninstall and go from the beginning again. --
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Podzak	RE: Can't uninstall psi
	9th Jul, 2009 11:46
Score: 0 Posts: 11 User Since: 16th Apr 2009 System Score: N/A Location: Cramlington, UK	This didn't work and that's why we all had problems. I was trying to install a new version of Secunia when the problem arose so installing over is not the answer in this case.
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eSKzHvZreJxktYLUd4jN1oy...	RE: Can't uninstall psi
	9th Jul, 2009 15:49
Score: -1 Posts: 82 User Since: 7th Dec 2009 System Score: N/A Location: N/A	If you are familiar with the console prompt, this might be worth a try. Open a console prompt and navigate to the folder where you have saved the PSI installer. Type this: PSIsetup -SkipUninstall I'm not saying it works, only that it might be worth the try.
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pcdillon62	RE: Can't uninstall psi
	10th Jul, 2009 03:01
Score: 0 Posts: 6 User Since: 26th Jun 2009 System Score: N/A Location: Pacifica, US	Re Puget1's advice. The assumption is you have an icon in the tray. I did NOT have an icon to click on - it had disappeared; which is why I had to try all the suggestions above and finally got the solution by using another program.
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puget1	RE: Can't uninstall psi
	10th Jul, 2009 04:09
Score: 0 Posts: 541 User Since: 21st Dec 2007 System Score: N/A Location: US	to: pcdillon62 WE ARE ALL DIEING, WHAT PROGRAM DID YOU USE AND HOW DID YOU DO IT. --
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pcdillon62	RE: Can't uninstall psi
	10th Jul, 2009 04:53
Score: 0 Posts: 6 User Since: 26th Jun 2009 System Score: N/A Location: Pacifica, US	I used Uniblue Registry Booster 2009. I bought it last year since it does a good job cleaning up registry errors (catches errors that Norton's WinDoctor doesn't) and has a good Registry defragger. I'm sure there are other similar programs that might do the job also. Please see my earlier post as to the steps I followed which were based on advice from Secunia help - note their caveat also.
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Bendy	RE: Can't uninstall psi
	11th Jul, 2009 20:06
Score: 0 Posts: 1 User Since: 15th Apr 2009 System Score: N/A Location: N/A	I had the same problem as pcdillon, and applied the regedit solution, and still couldn't install the new version of psi. With great trepidation I also deleted the Secunia folder in the regedit. This worked!
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