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Forum Thread: Firefox v3.5.2

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webbiana Firefox v3.5.2
Member 10th Aug, 2009 19:47
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Posts: 4
User Since: 10th Aug, 2009
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Ever since upgrading from Firefox 3.5.1 to Firefox 3.5.2, I have had two problems with the Secunia PSI 1500 scan. The first of these is that PSI cannot find version 3.5.2, and says version 3.5.1 (which I no longer have) is unsafe. I have tried the Download Solution, but still get the same response. I have also tried uninstalling and reinstalling both Firefox and PSI several times; but the situation does not change when I rescan. The other problem is that PSI shows three browsers (although I only have two) in its "unsafe browsing" tab: one of IE7 and TWO of Firefox 3.5.1! This also persists through uninstall-install of both Firefox and PSI. Firefox is installed in C:\Program Files\Mozilla Firefox, and My OS is WinXP Pro SP3. (The firefox.exe version is 1.9.1.3497.) What can be going on here? Any suggestions will be welcomed.

bjm__ RE: Firefox v3.5.2
Member 10th Aug, 2009 21:16
Score: 64
Posts: 374
User Since: 9th Mar 2009
System Score: 100%
Location: US
webbiana

I imagine you already know this...just had to ask.
Is there any possibility you have more than one user on your system. Have you logged into the other user to complete update of FF3.5.1 to 3.5.2 for other user. Have you rebooted since 3.5.2 update.

Please post back
Regards
bjm-

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puget1 RE: Firefox v3.5.2
Member 11th Aug, 2009 00:17
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User Since: 21st Dec 2007
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Location: US
Last edited on 11th Aug, 2009 00:28
Poss. simple fixes

1: It could be the privacy issue with your browser. If it is Mozilla disable all add-ons "all" and then do your downloads or use the "temporarily allow this page" before doing your downloads " No Scripts and cookie controls" can stop downloads verify with add/remove as to what version FF you have. 2: If you use multiple browsers then you must update with each browser i.e.Mozilla & ("IE 8"NOW) (most common)3.You may be experiencing problems with your fire wall try to update with firewall off or what steps are recommended.

--
Windows Home Basic-Service Pack 2
Dell AMD Athlon 64x2 Processor 4000+ 2.10Ghz 2Memory 32 Bit

Firefox 27+ - MS Security Essentials+Spybot-Spyware Blaster-Malwarebytes-Emsisoft Malware- Sandboxie

IE 9-seldom












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webbiana RE: Firefox v3.5.2
Member 11th Aug, 2009 16:39
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Posts: 4
User Since: 10th Aug 2009
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Yes, bjm-, I have more than one user; A is without password, while B and C have passwords (and so has administrator). Opening "Help/About Mozilla Firefox" in A, B and C shows that version 3.5.2 is installed in all of them. So far, I have had no reason to use a browser in Safe Mode, but that also has Firefox 3.5.2. (Windows' "Add or Remove programs" also lists Mozilla Firefox as v3.5.2.)
Records indicate I have rebooted the PC 28 times since I first updated to 3.5.2 on August 3rd. I have also opened and closed Firefox many times each day in users A and B. I have found that IE8 frequently crashes my OS, so I have reverted to IE7 (used mostly for Microsoft updating).
I should also report that I have another PC, running PSI 1.5.0.0, Firefox 3.5.2 and IE8, on Vista Home Premium, and that I have never experienced either of the XP/Firefox/PSI problems on the Vista machine.
Despite what PSI safe browsing indicates, there is only one installation of Firefox on my XP machine. A shortcut is placed in C:\Documents & Settings\All Users\Desktop, and all users access Firefox through this path.
I shall try the suggestions from puget1, and come back with more info.
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bjm__ RE: Firefox v3.5.2
Member 11th Aug, 2009 17:18
Score: 64
Posts: 374
User Since: 9th Mar 2009
System Score: 100%
Location: US
Last edited on 11th Aug, 2009 17:23
webbiana

Just to confuse this issue for me as I don't understand why your Installation Path is Desktop. It's like 3.5.2 is on your System but not in your System. My Installation Path (with multiple users) is C:\Program Files\Mozilla Firefox\firefox.exe
I have a Desktop Shortcut also. But, my Installation Path reflects the program FF 3.5.2 is in my C:\ Program Files

Granted I saved my FF download to Downloads (to save)and upon opening .exe. FF was installed into my System Directory where I think PSI searches for your Programs.

Just my 2 cents

Regards
bjm_
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webbiana RE: Firefox v3.5.2
Member 11th Aug, 2009 17:47
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Posts: 4
User Since: 10th Aug 2009
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bjm_

Sorry to confuse you. My Firefox installation path is also C:\Program Files\Mozilla Firefox\firefox.exe and my desktop shortcut also points to this path.
The other path (in Documents and Settings) is concerned with the desktop(s) on which the shortcut will appear; in my case, all users. (The installation process will usually place the shortcut on only one desktop: i.e. that of the user who installs the program.)

Thanks for your comments. I hope we can get to the bottom of this.

Regards
webbiana
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wr RE: Firefox v3.5.2
Contributor 11th Aug, 2009 19:11
Score: 308
Posts: 736
User Since: 30th Mar 2008
System Score: 100%
Location: US
Hi all,

Here's my 2 cents worth-I think FF v.3.5.2 is installed but some remnant of FF v.3.5.1 has not been removed. FF contains a uninstaller that's used even when updating & FF must be closed before starting the process-this is similar to the Secunia PSI process of updating-the enclosed link is from Mozilla on this process. I hope this info is of some help. http://support.mozilla.com/en-US/kb/Uninstalling+F...
Good luck & keep us up-to-date on progress as some of these files may have to be manually deleted to clear up the matter & is detailed in the link.

Regards, wr

PS Mozilla/FF support Forum is a useful site also.

--
HP Pavilion Slimline s3020n
Windows Vista Home Premium SP2 32 bit
AMD 64 Athlon X2
Firefox 24.4.0 ESR
The weakest link of a computer system is always sitting in front of the monitor.
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webbiana RE: Firefox v3.5.2
Member 11th Aug, 2009 21:03
Score: 0
Posts: 4
User Since: 10th Aug 2009
System Score: N/A
Location: N/A
Hi puget1,

First off, I did some planning based on the suggestions from you, bjm_ and wr, then I disabled all my Firefox add-ons. Next I located a Firefox Setup 3.5.2.exe on the Mozilla site, shutdown my ZoneAlarm firewall, downloaded the setup file and scanned it for nasties. Then I Used Add or Remove Programs to uninstall my old (dubious) FF 3.5.2, and then deleted C:\Progam Files\Mozilla Firefox and all its contents. Finally, I installed FF 3.5.2 from the setup file; and it had cured both my problems with PSI. I decided to break the good news to you all, so I clicked on the link to this Forum. Then I found my default browser was IE7, and it didn't know what to do with the link! Good thing I backed-up personal data first (I forgot to mention that).

Thank you, everyone. My first foray into a forum has been most rewarding.

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bjm__ RE: Firefox v3.5.2
Member 12th Aug, 2009 00:16
Score: 64
Posts: 374
User Since: 9th Mar 2009
System Score: 100%
Location: US
Hi wr,

Thanks for adding your 2 cents..
I think your 2 cents was worth allot more than my 2 cents.
All my FF updates and the current upgrade to FF3.5.X have all been so clean. I forgot to offer the uninstall info link.

Regards
bjm-
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wr RE: Firefox v3.5.2
Contributor 12th Aug, 2009 00:30
Score: 308
Posts: 736
User Since: 30th Mar 2008
System Score: 100%
Location: US
Hey bjm,

I think all our 2 cents worth added up to webbianas 100% secure now. Thank you.

Regards, wr

--
HP Pavilion Slimline s3020n
Windows Vista Home Premium SP2 32 bit
AMD 64 Athlon X2
Firefox 24.4.0 ESR
The weakest link of a computer system is always sitting in front of the monitor.
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puget1 RE: Firefox v3.5.2
Member 12th Aug, 2009 04:13
Score: 0
Posts: 551
User Since: 21st Dec 2007
System Score: N/A
Location: US
Here,Here it is great when you have a break through. I swear this is one of the best forums going and I personally am always learning. Thank-you everyone

--
Windows Home Basic-Service Pack 2
Dell AMD Athlon 64x2 Processor 4000+ 2.10Ghz 2Memory 32 Bit

Firefox 27+ - MS Security Essentials+Spybot-Spyware Blaster-Malwarebytes-Emsisoft Malware- Sandboxie

IE 9-seldom












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