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Forum Thread: Error Log message - Windows Update

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Relative Error Log message - Windows Update
Member 14th Sep, 2009 07:23
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User Since: 14th Sep, 2009
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The following is an error log message from Secunia PSI that I need help fixing:

"Check that the Windows Update service is running on the Host and that you use the correct administrative login credentials.

"NOTE: This means that certain Microsoft products for this Host, are listed with a potential incorrect security state."


On the Windows Services page, 'Automatic Updates' is "Started".

My ID is the only administrative ID on the laptop. Not sure what else to look at for this?

The "NOTE" is of particular interest since Windows Update quit working about a month ago and I have not yet resolved this. How do I check the 'security state'?

Mike

Slamgeden RE: Error Log message - Windows Update
Member 14th Sep, 2009 09:06
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User Since: 17th Jul 2009
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Have you installed Windows Update? I believe it was an optional upgrade (anyone verify?). It's a requirement for the PSI. Try running Windows Update manually from IE, and see if it's there as a "Custom" upgrade.

--
Assorted Fnords.
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Relative RE: Error Log message - Windows Update
Member 14th Sep, 2009 18:39
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Windows Update was working for both automatic updates and manual updates until around Aug. 9. That's when no update function would work. I have been chasing this since then. Several different virus scan programs, malware programs, etc. have not found a problem. I even removed the drive and ran scans on it in a USB case to another PC and found nothing wrong. Reinstalled Windows Update, XP Service Packs 2 & 3. Did manual updates for fixes using MBSA and am still current as of today. However, the Windows Update and Microsoft Update functions in IE both fail.

Then I happened to notice Secunia PSI's error message and wonder how it saw whatever it saw. Further breakdown of this is what I was looking for so I could possibly pursue another option.

Last resort is to format and reinstall XP, but that would be a horrendous task with this laptop. Everything works fine except for the update stuff.

Mike
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Maurice Joyce RE: Error Log message - Windows Update
Handling Contributor 14th Sep, 2009 19:43
Score: 11799
Posts: 9,040
User Since: 4th Jan 2009
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Location: UK
Mike,
Go to Start>control panel>Administration tools>SERVICES>

Check that Auto updates is set to AUTO

then check BITS (Background Intelligent Transfer Servive) is set to MANUAL

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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This user no longer exists RE: Error Log message - Windows Update
Member 14th Sep, 2009 21:34
on 14th Sep, 2009 09:06, Slamgeden wrote:
Have you installed Windows Update? I believe it was an optional upgrade (anyone verify?). It's a requirement for the PSI. Try running Windows Update manually from IE, and see if it's there as a "Custom" upgrade.

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This user no longer exists RE: Error Log message - Windows Update
Member 14th Sep, 2009 21:36
on 14th Sep, 2009 07:23, Relative wrote:
The following is an error log message from Secunia PSI that I need help fixing:

"Check that the Windows Update service is running on the Host and that you use the correct administrative login credentials.

"NOTE: This means that certain Microsoft products for this Host, are listed with a potential incorrect security state."


On the Windows Services page, 'Automatic Updates' is "Started".

My ID is the only administrative ID on the laptop. Not sure what else to look at for this?

The "NOTE" is of particular interest since Windows Update quit working about a month ago and I have not yet resolved this. How do I check the 'security state'?

Mike

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Maurice Joyce RE: Error Log message - Windows Update
Handling Contributor 14th Sep, 2009 22:11
Score: 11799
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User Since: 4th Jan 2009
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Location: UK
@cormac225
This is the second thread U have pressed the quote button & not told us anything - U are filling our mail boxes with junk mail.

Type something if U want help.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Relative RE: Error Log message - Windows Update
Member 14th Sep, 2009 23:38
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Last edited on 14th Sep, 2009 23:39
on 14th Sep, 2009 19:43, Maurice Joyce wrote:
Mike,
Go to Start>control panel>Administration tools>SERVICES>

Check that Auto updates is set to AUTO

then check BITS (Background Intelligent Transfer Servive) is set to MANUAL



Yes, Auto updates is set to AUTO and shows 'Started'.

BITS is set to MANUAL.

Let me add that this is XP home SP3.

Mike
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Maurice Joyce RE: Error Log message - Windows Update
Handling Contributor 15th Sep, 2009 00:00
Score: 11799
Posts: 9,040
User Since: 4th Jan 2009
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Location: UK
OK - navigate back & this time look at SERVICES>Event viewer

Any errors there that give a clue?

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Relative RE: Error Log message - Windows Update
Member 15th Sep, 2009 00:14
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User Since: 14th Sep 2009
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on 15th Sep, 2009 00:00, Maurice Joyce wrote:
OK - navigate back & this time look at SERVICES>Event viewer

Any errors there that give a clue?


Not really. I've been digging through the various events, 'Information', 'Warning' and 'Error' that go back several months. The only one that seems to apply to the problem is an 'Error' that tells me I had an error updating Windows. Pertinent info from the entry is:

Source: Windows Update Agent
Category: Installation
Event ID: 20
Installation Failure: Windows failed to install the following update with error 0x8024d007: Automatic Updates.


This entry is a result of automatic updates being turned on and failing.

As I examine other event entries, they are understandable, things like various programs auto-updating (antivirus, zonealarm, superantispyware, etc.) sometimes failing to reach update sites, Windows Defender warnings when something changes, services starting and stopping, etc.

The error code that IE gives me when I manually do the update with IE and get the failure is: Error number: 0x80244FFF

I still would like to know how Secunia PSI figured out there was an error in some setup somewhere.

Mike



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Maurice Joyce RE: Error Log message - Windows Update
Handling Contributor 15th Sep, 2009 01:02
Score: 11799
Posts: 9,040
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Last edited on 15th Sep, 2009 01:03
Does this help?
http://www.updatexp.com/0x8024d007.html

or this

http://www.errornumbers.com/0x80244FFF/

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Relative RE: Error Log message - Windows Update
Member 15th Sep, 2009 01:21
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Posts: 8
User Since: 14th Sep 2009
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on 15th Sep, 2009 01:02, Maurice Joyce wrote:
Does this help?
http://www.updatexp.com/0x8024d007.html

or this

http://www.errornumbers.com/0x80244FFF/[/quote]

Already visited both of those. the d007 suggested reloading Windows Update Agent - already did that with /wuforce option because it kept telling me it was already installed and had to force it to reinstall.

The 4FFF site is selling RegCure. I got it anyway and it did nothing except try to delete entries in the Registry that would have caused problems. Glad I examined the lists before I let it do anything. I wouldn't recommend this program to anyone.

Mike
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Relative RE: Error Log message - Windows Update
Member 15th Sep, 2009 01:24
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User Since: 14th Sep 2009
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Isn't it a wee bit late where you are Maurice?

Mike
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Maurice Joyce RE: Error Log message - Windows Update
Handling Contributor 15th Sep, 2009 01:31
Score: 11799
Posts: 9,040
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Very late - but do not like giving up when trying to help someone - this problem is a real teaser.

I will give it more thought in my dreams.

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Maurice Joyce RE: Error Log message - Windows Update
Handling Contributor 15th Sep, 2009 23:48
Score: 11799
Posts: 9,040
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Last edited on 15th Sep, 2009 23:56
Is the date & time correct on the PC? This does effect the way MS Update works.

Edit.

I have also requested that Secunia Support take a look at our (non) progress & comment!

--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Relative RE: Error Log message - Windows Update
Member 16th Sep, 2009 03:00
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User Since: 14th Sep 2009
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Yes, Date & time are fine.

Mike
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E.Jeppesen RE: Error Log message - Windows Update
Secunia Official 16th Sep, 2009 09:33
Score: 220
Posts: 618
User Since: 24th Nov 2008
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Location: Copenhagen, DK
Access to Microsoft Windows Update servers is needed for the Secunia PSI to correctly determine the security state for certain Microsoft programs.

Please see the system requirements:
http://secunia.com/vulnerability_scanning/personal...

If the connection to Microsoft Windows Update servers is not functioning correctly, please contact Microsoft for assistance.
Relative RE: Error Log message - Windows Update
Member 16th Sep, 2009 18:41
Score: 0
Posts: 8
User Since: 14th Sep 2009
System Score: N/A
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Missed the point. Secunia PSI runs fine. I run it weekly and it has no problems telling me what I need. It can get to the Microsoft info with no problem.

The question is that error log message. How did it determine there was anything wrong with XP and come up with that explanation? Exactly what did it look at on my PC to determine that that problem existed? If this were on one of my Linux machines, I would have access to the source code. If I knew how it came up with that message, I might be able to figure out the problem I have with Windows Update. I now use MBSA to download updates from the Microsoft site and install individually. I just want the Windows Update function to do this for me as it is supposed to do.

Everything else on the PC works fine and that error message is just plain tantalizing as a possibility to lead me to my problem.

Mike
XP Home with SP3
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