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Forum Thread: KB923723 (MS Interactive Training) won't install, and can't be re...

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lilliana KB923723 (MS Interactive Training) won't install, and can't be removed.
Member 10th Nov, 2009 18:03
Ranking: 0
Posts: 2
User Since: 10th Nov, 2009
System Score: N/A
Location: N/A
MS's download screen shows that this program installed successfully, but PSI shows that it's a threat. When I click on the PSI blue arrow, it takes me back to the MS download screen and the process continues. Doing a PSI rescan after I download and install KB923723 still shows it as a Cat 4 threat. (Unable to determine the path to KB923723.)

I tried to uninstall KB923723 via the Windows Add/Remove programs, but when I click on uninstall, it comes up with a long list of programs that it says may not work properly if I uninstall KB923723.

Looks like I'm damned if I do and damned if I don't.
Any good ideas?

AL

mogs RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Expert Contributor 10th Nov, 2009 21:40
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Last edited on 10th Nov, 2009 21:45
on 10th Nov, 2009 18:03, lilliana wrote:
MS's download screen shows that this program installed successfully, but PSI shows that it's a threat. When I click on the PSI blue arrow, it takes me back to the MS download screen and the process continues. Doing a PSI rescan after I download and install KB923723 still shows it as a Cat 4 threat. (Unable to determine the path to KB923723.)

I tried to uninstall KB923723 via the Windows Add/Remove programs, but when I click on uninstall, it comes up with a long list of programs that it says may not work properly if I uninstall KB923723.

Looks like I'm damned if I do and damned if I don't.
Any good ideas?

AL

Hello/welcome. Are you using Simple or Advanced mode ?
Have you tried following the file path of the insecurity shown ? Just a suggestion.......just re-read your thread,stating that you are unable to determine the file path ! Oh well,sorry: hope someone else can be of assistance.

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mogs RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Expert Contributor 11th Nov, 2009 09:33
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
on 10th Nov, 2009 18:03, lilliana wrote:
MS's download screen shows that this program installed successfully, but PSI shows that it's a threat. When I click on the PSI blue arrow, it takes me back to the MS download screen and the process continues. Doing a PSI rescan after I download and install KB923723 still shows it as a Cat 4 threat. (Unable to determine the path to KB923723.)

I tried to uninstall KB923723 via the Windows Add/Remove programs, but when I click on uninstall, it comes up with a long list of programs that it says may not work properly if I uninstall KB923723.

Looks like I'm damned if I do and damned if I don't.
Any good ideas?

AL



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mogs RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Expert Contributor 11th Nov, 2009 09:43
Score: 2265
Posts: 6,268
User Since: 22nd Apr 2009
System Score: 100%
Location: UK
on 10th Nov, 2009 18:03, lilliana wrote:
MS's download screen shows that this program installed successfully, but PSI shows that it's a threat. When I click on the PSI blue arrow, it takes me back to the MS download screen and the process continues. Doing a PSI rescan after I download and install KB923723 still shows it as a Cat 4 threat. (Unable to determine the path to KB923723.)

I tried to uninstall KB923723 via the Windows Add/Remove programs, but when I click on uninstall, it comes up with a long list of programs that it says may not work properly if I uninstall KB923723.

Looks like I'm damned if I do and damned if I don't.
Any good ideas?

AL

Just a few further thoughts....have you run DSKCHK recently ? Have you got Vista...access to the Memory Diagnostic Tool ? They do help towards keeping things running smoothly....sometimes a system can become "forgetful" or misplace/lose files. They're certainly tools never worth leaving freezing.

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lilliana RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Member 11th Nov, 2009 17:51
Score: 0
Posts: 2
User Since: 10th Nov 2009
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I have XP. Have not run CHKDSK recently.
However, as I recall, Microsoft didn't offer a way to get rid of this dog, but gave instructions for going into the register to manually delete it.
I don't know why it's still available on their site for download, since the apparently know that it causes these problems.
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mogs RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Expert Contributor 11th Nov, 2009 22:24
Score: 2265
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User Since: 22nd Apr 2009
System Score: 100%
Location: UK
Maybe this page/link will help,: if you havn't already tried it:-
http://www.microsoft.com/athome/troubleshoot101.as...
There's other users with XP on the forum....one of them may take up this thread.

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Maurice Joyce RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Handling Contributor 11th Nov, 2009 23:00
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User Since: 4th Jan 2009
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Location: UK
I am not sure what U mean "I cannot find file path". If PSI finds a vulnerability it gives the path.

FINDING A VULNERABILITY FILE PATH
=================================

To locate the exact file that the Secunia PSI has detected, use or switch to the ADVANCED interface, then :

1 Click on the + sign of the programme to "expand' it.
2 Click on Technical Details in the Toolbox to see the installation path of the detected file. (Copy (CTRL+C) & paste (CTRL+V) the Installation Path of the file back to the Forum if U are unsure what to do next)).



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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Anthony Wells RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Expert Contributor 11th Nov, 2009 23:07
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User Since: 19th Dec 2007
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I "Googled" the KB number and this site appeared which seems to date back to 2007 !! There does appear to be a workaround suggested :-


http://forums.techarena.in/windows-update/693163.h...

Try Googling ( or use your preferred search engine ) to see what else is on offer .

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It always seems impossible until its done.
Nelson Mandela
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Anthony Wells RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Expert Contributor 11th Nov, 2009 23:10
Score: 2463
Posts: 3,348
User Since: 19th Dec 2007
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Weird , cross posting again !! I'll leave you in Maurice Joyce's capable hands.

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It always seems impossible until its done.
Nelson Mandela
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Maurice Joyce RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Handling Contributor 11th Nov, 2009 23:14
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
@Anthony
I think U have found the solution if the path shows the vulnerability as the irun file.

I would certainly give your solution a try.

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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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Anthony Wells RE: KB923723 (MS Interactive Training) won't install, and can't be removed.
Expert Contributor 11th Nov, 2009 23:24
Score: 2463
Posts: 3,348
User Since: 19th Dec 2007
System Score: N/A
Location: N/A
Last edited on 11th Nov, 2009 23:29

It seems to be more clearly explained here in "known issues" :-

http://support.microsoft.com/kb/923723

Edit ; Sorry ,this is the Registry thing already mentioned earlier.

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It always seems impossible until its done.
Nelson Mandela
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