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Forum Thread: PSI Service will not connect (Installed on computer)

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zedikiah PSI Service will not connect (Installed on computer)
Member 18th Dec, 2009 18:23
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Once started it continues to say checking for connectivity and never moves.....any suggestions???
Thanks

wr RE: PSI Service will not connect (Installed on computer)
Contributor 18th Dec, 2009 22:46
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1.Secunia PSI needs to be able to connect to Secunia servers to complete its scanning. However, if you have not configured
the security settings of Internet Explorer, the Secunia PSI may be prevented from getting the scan results. To receive
your scan results, you need to do some changes to your Internet options.
To do this:
a. Open Internet Explorer.
b. Go to Tools>Internet Options>Security tab.
c. Select the Internet zone and click on the Custom Level button.
d. In Security Settings, go to the Scripting>Active Scripting option.
e. Make sure that Active Scripting is Enabled (rather than Disabled or Prompted).
f. Press OK then Yes.
g. Back in the Security tab, select the Trusted sites zone and click on the Sites button.
h. Look at the bottom of the page and take the tick from the box marked"Require server verification(HTTPS)for all site zones" then type in the following and press the Add button to add them to the Trusted Zone Sites list:
http://*.secunia.com
https://*.secunia.com
i. Press Close
j. Run the Secunia PSI again to view the scan results
If using a browser other than IE open Control Panel>Internet Options then follow c. thru j.


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kmcleod RE: PSI Service will not connect (Installed on computer)
Member 21st Dec, 2009 19:09
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Last edited on 21st Dec, 2009 19:17
Thanks for all that information - I will keep it in mind for the future. Fwiw, I did not try the fix in the thread because the next two posts by the same author said "please ignore" - so I did.

However, it does appear to be much the same recommendation as made in the link you provided.

When I started my machine this morning, I received the "an error occurred while verifying the security certificate" message. This happens frequently on many versions of PSI since the inclusion of the cert check in the program (I have used it since fairly early betas). I found a thread recommending installation of thawte root certs and applied that, after which PSI would start correctly.

I did run a scan yesterday after installing 1.5.0.1 and it worked, but ran a scan after installing the thawte root cert this morning, which again resulted in "Scan aborted!" (at 93%) which I imagine would correspond with "Matching data with Secunia File Signature Engine."

I did try and watch, but the last part went by very rapidly and all bullet icons reset to initial "greyed-out" status, so couldn't tell what point it blew up.

I then immediately re-ran the scan without changing anything and it completed without error. In other words, it is not necessary to change anything to make it work ...

The point is that the problem does not appear to be related to anything but the connection, or perhaps the file signature engine (wherever that is) not responding. If that is online, then perhaps it gets busy.

Whatever the fix, my recommendation would be to change the message in case of losing contact with the secunia server to (a) give a timeout error and (b) provide the option for a retry.
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Anthony Wells RE: PSI Service will not connect (Installed on computer)
Expert Contributor 21st Dec, 2009 20:42
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@kmcleod ,

Not sure if you are commenting on my post to you on the other thread (here) :-

http://secunia.com/community/forum/thread/show/119...

No problem ; this is a thread which comments on the certificate problem ; something here may help :-

http://secunia.com/community/forum/thread/show/249...

Is your scanner running correctly now ??

Anthony



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It always seems impossible until its done.
Nelson Mandela
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kmcleod RE: PSI Service will not connect (Installed on computer)
Member 21st Dec, 2009 20:59
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Ah, yes. That was intended for the other thread. Apologies. I should probably re-post on the other thread so it makes sense.

I don't know that is working correctly - always difficult to say when the behavior is not consistent. All I am saying is the scan aborted, then I immediately re-ran it and it did not abort. So the only variable in the equation was the connection ... so the problem must be connection-related and not program-related.

Unless on a re-run, different code is executed - which I doubt! <g>
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Anthony Wells RE: PSI Service will not connect (Installed on computer)
Expert Contributor 21st Dec, 2009 22:48
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No need to post to the other thread for me .

The thread concerning certificates (link in my previous post above) is worth reading through to the end as it covers 3 or 4 different types of certificates .

Come back here if the problem becomes unworkable again.

Take care
Anthony

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It always seems impossible until its done.
Nelson Mandela
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