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Forum Thread: Webroot 7.0 beta, B4U download

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thedillpickl Webroot 7.0 beta, B4U download
Contributor 20th Dec, 2009 05:14
Ranking: 376
Posts: 872
User Since: 3rd May, 2009
System Score: 100%
Location: US
Last edited on 21st Dec, 2009 01:27

Hi all;

Normally I would never start a thread like this. I realize that it's not the intended purpose of the Secunia forum. I also understand that personal opinions about software are like butts, everyone has one. I have previously made remarks, about the lack of genius, regarding certian vendors. Those were only my akward attempt at humor.

The reason I post this now is that I've had such a horrible experiance with this beta test. Edit: See my second post below to explain this. I would like to spare anyone else that might be a Webroot user the bother. Note that PSI had no issue with this software.

That being said, here is my opinion of the Webroot beta.


"I really like 6.1 and was excited to see how they might improve on it. Argggh! If this is what Webroot thinks is an improvement they’re nuts! I agree with other reviewers, I hope they support 6.1 until my subscription expires. I was so disgusted, I installed AVG Free on the netbook that I had set up to test the 7.0 beta. Yes Webroot, I'm in the market for a new security suite.

If all it takes to impress you are 3D transparencies & mouse over display menus, go for it. However, if you want to control the program or see what it's doing, your screwed! There is not even a way to prevent it from starting @ boot. Even if you remove its start up entries it still loads the av/firewall. The only way to kill it is to remove it! NOTICE: I didn't say uninstall it, you have to manually remove several files (look @ prefetch & root dir) and the webroot dir in programs folder to get rid of this piece of work.

I would not recommend even trying the beta to see what it is like, unless you have time to waste and are bored silly."


To those who would say 'I told you so', I would respond that in the past Webroot security software has, for me, been effective and proven competent. As for the future, I do not care to go the direction Webroot has chosen.

Thank you for your indulgence.


regards;

Fred


p.s. I may or may not respond to posts here, but do intend to monitor.

--
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Maurice Joyce RE: Webroot 7.0 beta, B4U download
Handling Contributor 20th Dec, 2009 11:08
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Fred,
I have copied a previous post of mine on Beta versions. I had a quick look at the UK Webroot site & can find no links to a properly constructed Beta testing site. The problems U are now experiencing should be reported to the Beta team with technical details of the problems in relation to your PC set up.

COPY OF MY PREVIOUS POST.

Another viewpoint.

I suspect Secunia will remain totally professional & never report on Beta programme versions.

I believe there are numerous reasons for this approach:

1. PSI is a clone of CSI. I cannot think of any Corporate IT Director ever allowing a Beta programme to be installed on a working platform. Beta testing is highly specialised & is normally conducted on a fully loaded clone platform where any bugs,incompatibility issues, insecurities & customisation requirements can be reported back to the vendor without harm to the main work flow. On that basis Corporate Users have no requirement for a vulnerability check.

2. Home users would be wise to follow that example unless experienced in IT matters. To change its current stance to accommodate free users who like to download things "off piste" would be crazy. Beta testing is a contract between the user & vendor with no third party intervention.


3. Good Beta testing of any product should be controlled by the vendor. A typical one is here: http://support.scansoft.com/beta/

Tester selection is carefully controlled whereby they are assured that the individual selected has the knowledge to properly report bugs etc & fix their own platform if things go horribly wrong.

4. There are an equal number of vendors who are less responsible. They dump their Beta programmes (aided and abetted by 3rd party up daters) onto the web but give little or no advice on how to handle them. As I noted on a recent thread there are some that think Beta programmes are TRIAL WARE. Nothing could be further from the truth.
It is doubtful that many also realise or are told by the vendor that:

(a) To install a Beta version on a main flow platform without activating (or checking it is activated) the Kernel Memory Dump is asking for trouble.

(b) There is normally no vendor support therefore it is assumed the user (tester) is capable of digging his own way out of trouble if a Blue Screen of Death or Black Screen of Doom appears or has a method of disabling a feature if it becomes insecure during testing.

5. I am perhaps fortunate in that I have a second "test PC" that is constantly loaded with Beta programmes & "freebies" for testing. It has had so many system crashes over the years that I made a firm decision that no Alpha/Beta/RC programmes would ever be loaded onto my main platform.

Secunia appear to support that stance by refusing to get involved in any testing environment except their own.

Much better would be to advise Novice & Intermediate Users to NEVER install Alpha/Beta/RC programmes unless they enjoy "the thrill of the unexpected". Advanced users can look after themselves without help from Secunia.






--
Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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thedillpickl RE: Webroot 7.0 beta, B4U download
Contributor 21st Dec, 2009 00:50
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
Last edited on 21st Dec, 2009 01:05
Hi Maurice;

Thank you for your input, as usually it is very informative. I whole hartedly agree with your reprint. Too many vendors dump betas (or perhaps even alphas) on the internet and sit back to see what happens. This was not the case with the Webroot beta. If I remember correctly, they only offered the beta to current users of the product. They also supplied a way to directly contact the beta engineers if a problem did arise.

I apologize if I was unclear in my original post. My problem was not technical but with the program itself. There was a problem on installation that is not necessary to post here. Webroot had me reinstall with a debugging tool turned on. After e-mailing them the debug log the problem was quickly resolved. They were professional and timely. The program then functioned as expected by Webroot. I personally found it to be not at all what I wanted for my secuity needs.

I would mention that that you should never do beta testing on a machine that has sensitive information (i.e. bank account) on the hard drive or one that is a vital resource. I do differ slightly in that if there is no sensitive info, the machine is properly backed up and the user can do without until a bug can be fixed, a beta test ala bugs can be very educational for a hobbist. Granted, you must think long and hard before you go there and then think again.

My personal test before I do anything potentially catastrophic is this: Do I have all my program disks and keycodes if required? Are all important files backed up to a removable disk? Can I live without this machine for the duration of this test? If I can answer yes to all three questions and it is software I would like to help come to market, then I go for it. Always remember, when dealing with any computer, if you are unsure about any question, the correct answer is NO!

One last time, let me say that Webroot did nothing wrong technically. Their marketing approach is simply going the wrong direction, in my opinion. I didn't want less control of the program and a Vista like interface. I would have went the other way.


Fred


p.s. I did the test on my Acer Aspire One, which I use alot on the internet. It has a FLV downloader, MS Maps & Streets and a blble software program installed. I use them frequently. However, it is not my main computer by any means.

p.p.s. The AVG Free seems to be working well.

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michaelsalis RE: Webroot 7.0 beta, B4U download
Member 21st Dec, 2009 07:48
Score: 57
Posts: 141
User Since: 18th Feb 2009
System Score: 98%
Location: UK
hi Fred

I think as you did that Webroot has been a good security program, I, however, only use Spy Sweeper so it will be interesting what they do with that once they have issued WISE 7.

Unfortunately, it seems to be they way of the world now to make things "wizzy" and include "free extras" into software which I think often distract from the main point of the program.

I made a similar point on the Norton forum as they have gone down the same path as Webroot.

Reading the many hundreds of posts in the forum about the problems people are having with the new additions to the programs, there are plenty enough about the anti-virus part of the software, the new additions are causing many people many problems and in the case of Norton 360 they are about to issue version 4 and the same problems come up as did in version 1 with new problems in each version.

Not suggesting that you have the same view as me but I would rather companies did what they do best and improve that rather than add extras to their programs which in most cases are inferior to programs which are provided by companies whose main purpose it is to produce those extras. Why make things any more complicated than they aleady are?

I guess today people are more interested in how something looks rather than if it works properly and want one program to do everything for them and in a few cases to wipe their backside too. I guess they think they are also getting something for nothing and in many cases you get just that, nothing.

I would much rather pay the proper people for the proper program to do the job well. I do use a small number of free programs eg CCleaner and PSI but I try when possible to "donate" something as it is possible with CCleaner.

Michael



--
Michael
Toshiba Satelite A660
Intel i7
Windows 7 Ultimate
IE9

Toshiba Equium Laptop
Intel Centrino Duo
Windows Vista Ultimate SP2
IE9
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thedillpickl RE: Webroot 7.0 beta, B4U download
Contributor 25th Dec, 2009 04:28
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
me again;

I agree with what michaelsalis said above but I can learn to live with the flashing lights & shiny chrome (just not Google Chrome, pun intended). What I can't live with is software that runs the way it wants to, not the way I want it to. If some users are confused by options and controls the vendor can do as Secunia did with PSI. They allow you to run PSI in Advanced mode or Simple mode. If the user prefers the simple approach it's OK. As Secunia points out, it's better to fix the easy problems than none of the problems.

On a more encouraging note, Webroot has sent me a reply to my complaint. They have released beta version 7.0.2.71 to replace version 7.0.1.133 which I had installed. They provide a link to download a cleanup tool to be ran after the beta in uninstalled, obviously they realize the beta version dosn't go politely. They also offer a link to install my original version 6.1.0.145 as well as the new beta version. I believe Webroot is doing a superb job with this beta test, I just do not like the way the product turned out.

I will try the new version and post back, maybe they sobered up and added some features back in.


Fred

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Maurice Joyce RE: Webroot 7.0 beta, B4U download
Handling Contributor 27th Dec, 2009 23:16
Score: 11865
Posts: 9,101
User Since: 4th Jan 2009
System Score: N/A
Location: UK
Fred,
Hope U had a nice Christmas. Clearly Webroot are running what I call " a proper Beta".

I understand your frustration. Is there not a Forum where users can vent their feelings?

I think U have got it right. There are now so many "security" type programmes dealing in the "upmanship stakes" & losing their core purpose.

Lavasoft did this with Ad-Aware Professional. They added an anti virus component against all Beta advice. In my case it rendered the programme useless despite them asking me to pay an upgrade fee!!!





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Maurice

Windows 7 SP1 64 Bit OS
HP Intel Pentium i7
IE 11 for Windows 7 SP1
16GB RAM
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thedillpickl RE: Webroot 7.0 beta, B4U download
Contributor 28th Dec, 2009 02:51
Score: 376
Posts: 872
User Since: 3rd May 2009
System Score: 100%
Location: US
Greetings Maurice;

I had a fine Christmas, hope you did the same. May you & yours have a prosperous, healthy and happy New Year also.

A company is judged in many ways. The first things I look for in a relationship are these: Is the other party honest & trustworthy; Will they be there when I need them; Are they interested in what I'm about or just my $$$$$ (sorry, don't have a key for that cool Euro symbol). I've stayed with Webroot products for many years, even when they had problems. This move I'm making is not easy.

Some look for the cheapest product, some for the latest & greatest. This older man I knew in my youth had a saying, "Ya gits what ya gits!". Hillbilly may not translate well, so the way I'd rephrase is this; "When it brakes you got what you paid for." "When it dosn't actually do what you wanted, take comfort that it is the newest & shiniest." All I want is a program that does what I want to do, so I can move on. It would be nice to have the company that sells me this prouduct become my friend.

I've removed the beta again after a two day try. There is still no way to prevent it from loading at boot or shut it off. It insists on dialing the internet when I don't want it to. It's a resource hog. It occasionally does something in the background that makes the computer sloooow down. Finally, I know they can't change the interface this late in the game, but I find it so clumsy. I don't know who thinks this new stuff is so great. I'll take tabs & drop down menus any day. I'd even use DOSHELL (whoops, just told my age).


Happy new year,
best wishes and warm thoughts to all;

Fred


p.s. I had to look. Dosshell is still available. Tucows has it @ http://www.tucows.com/preview/428030 . Looks like a regular window now. I remember it being ugly green with railroad track symbols for a border, they used to screw up when a line was too long. I think I'll write a batch file for old times sake. Does *.bat still work?

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Chrome, Firefox, IE8
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