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Forum Thread: PSI will not connect (Please wait while network connectivity is v...

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fobs PSI will not connect (Please wait while network connectivity is verified)
Member 30th Jan, 2010 02:05
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Posts: 12
User Since: 16th Oct, 2008
System Score: 100%
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Last edited on 31st Jan, 2010 19:53

I have scanned these forums in the hope I could find resolution for this problem and after trying countless suggestions, I have been unable to resolve this issue.

I have PSI loaded on two laptops (Lenovo & Toshiba). The Lenovo is the problematic installation. It has Windows XP Professional SP3.

PSI worked until after I downloaded the latest version (1.5.0.1) and it is still functional on the Toshiba (XP Home, SP2).

I have tried all the suggestions related to IE8 (which I normally DO NOT USE) and also configured Firefox to allow connection to Secunia.

I have no problem accessing Secunia and using the OSI and it functions properly. This works with both IE8 and Firefox.

My firewall (both Windows and PC Tools) are set to allow Secunia. I tried both disabling the individual firewalls and alternating between using each one of them, but nothing changes.

I ran the debugger on this and the text does not indicate any problem connecting to the server (443)but the PSI never goes beyond this stage, so I am baffled as to why this is occurring.

I really want my PSI back and functioning as it did before. I rely on it to flag problem software and am unhappy it will not initiate on the Lenovo (a problematic product to be sure; I have an SL500. Having said this, PSI DID work at one time) Hope someone else can provide a solution.

These are the other threads I checked for solutions; none of them changed the situation:

http://secunia.com/community/forum/thread/show/258...

http://secunia.com/community/forum/thread/show/325...

http://secunia.com/community/forum/thread/show/175...

http://secunia.com/community/forum/thread/show/145...

http://secunia.com/community/forum/thread/show/817...

I will send the log to Secunia support and see what they can figure out.

--
ediabid

Anthony Wells RE: PSI will not connect (Please wait while network connectivity is verified)
Expert Contributor 30th Jan, 2010 13:09
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Posts: 3,348
User Since: 19th Dec 2007
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You don't say whether you have checked your system's clock/time/date settings.

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It always seems impossible until its done.
Nelson Mandela
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fobs RE: PSI will not connect (Please wait while network connectivity is verified)
Member 30th Jan, 2010 18:34
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What bearing would this have on the issue?

--
ediabid
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Anthony Wells RE: PSI will not connect (Please wait while network connectivity is verified)
Expert Contributor 30th Jan, 2010 18:52
Score: 2463
Posts: 3,348
User Since: 19th Dec 2007
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A big one , an out date system causes many problems for computer software , including the one with PSI that you have mentioned .

Certificates cause problems as well :-

http://secunia.com/community/forum/thread/show/336...

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It always seems impossible until its done.
Nelson Mandela
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fobs RE: PSI will not connect (Please wait while network connectivity is verified)
Member 31st Jan, 2010 00:41
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User Since: 16th Oct 2008
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Thanks Anthony; I did not know the system time/date could have a bearing, although there is nothing wrong with my time/date. Also the link you provided was one of the ones I referred to in my post. I had already tried this suggestion, as well as all of the ones in this post:

http://secunia.com/community/forum/thread/show/258...

Nothing I have done has resolved this issue.

Thanks for your suggestions, but I am back to square one on this.

--
ediabid
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This user no longer exists RE: PSI will not connect (Please wait while network connectivity is verified)
Member 1st Feb, 2010 10:27
Hi,
The PSI doesn't care which browser you personally use. It uses IE, since it's build into the Windows OS, and has a great many features we would otherwise have to rewrite from scratch, which would be silly. It's quite unnecessary to change any Firefox settings.


Now to the fix.
Please open Internet Explorer and go to Tools->Internet Options->Advanced->Security->Check for server certificate revocation.

The Secunia SSL certificate is signed by Thawte. If the Thawte site is not accessible from the computer, and if this option is selected, then the PSI will fail to connect to our site. So please remove the check at “Check for server certificate revocation".

Hope this helps.

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fobs RE: PSI will not connect (Please wait while network connectivity is verified)
Member 1st Feb, 2010 22:20
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User Since: 16th Oct 2008
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Hi Emil:

Thank you for clarification on the status of IE and Firefox. Some of the users of PSI stated that IE is the browser used by Secunia; others, including myself, were not clear about that.

On to the issue of the connectivity, before I posted my issue, I had already accessed a number of other threads regarding this issue and tried everything suggested in them, including what you suggest in your reply.

Nothing resolves this issue. I have prepared some screen shots and also the verbose log mentioned in other threads and will email them to your support.

You also mention that the Secunia SSL certificate is signed by Thawte. Is this different than the one issued on the software (psi.exe)? When I right click the properties on psi.exe, and choose digital signatures, it indicates VeriSign as the signing authority. Is this different than the certificate you refer to?

Regardless, I checked my certificates and Thawte is in the certificate stores on my computer.

I hope sending the log and other information helps you to provide an answer to this issue.

Thanks and enjoy the day.

--
ediabid
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This user no longer exists RE: PSI will not connect (Please wait while network connectivity is verified)
Member 2nd Feb, 2010 10:38
Last edited on 2nd Feb, 2010 10:39 Hi,
On the networking issue, I've replied to your email, but will duplicate the reply here for reference. You can reply wherever you like, but using the forum can generate faster results (As our community is very helpful, and we only respond within office hours).
We use Thawte to sign our SSL certificate, and verisign to sign our executables.

Please ensure that active scripting is enabled in IE. You can enable
active scripting from Tools > Internet Options > Security Tab
Select the Internet Zone and click on the custom level button.
In Security Settings, continue to Scripting and enable "Active
Scripting". Verify and save changes. Do not close the window yet.

If that doesn't help, click "Trusted Sites" and try adding
http:*.secunia.com and https:*.secunia.com to your trusted sites. In
order to do this, you need to uncheck "Require server
verification(HTTPS)".

Hope this helps.
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fobs RE: PSI will not connect (Please wait while network connectivity is verified)
Member 2nd Feb, 2010 21:30
Score: 0
Posts: 12
User Since: 16th Oct 2008
System Score: 100%
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Hello Emil:

Before I contacted Secunia, I had already checked all the settings as mentioned in my first post. All settings are as they should be and still the PSI does not go beyond trying to connect (as indicated in the log I sent) and then delivering the error message that it is unable to connect to the Internet, with the usual provisos. As stated in my first post, the firewall is not blocking the PSI (neither the Windows nor the PC Tool firewalls, both of which I have tried individually to see if it was one or the other that was preventing connection). The only difference between when it worked and now is that I updated the PSI version. I also updated the version on my Toshiba laptop and it works fine. I have even compared the entries in the registry on both laptops and they seem to be consistent with each other.

Any other suggestions?

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ediabid
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